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|Sinclair Voicenet Deploys New Real-Time Process Optimisation Solution At Ageas Retail Intermediary|
|Monday, 13 July 2015|
Ageas Retail Intermediary has unveiled one of the UK’s most successful deployments of the Real-Time Process Optimisation solution from NICE Systems. Supplied and supported by Sinclair Voicenet, the UK’s longest established specialist provider of contact centre solutions, the system is helping to significantly speed up telephone-based transactions to increase agent productivity and is already putting Ageas Retail Intermediary on course to achieve significant savings over the next five years.
According to Gaynor Savarnejad, Head of New Business and Operational Process at Ageas Retail Intermediary: “Working within a very competitive market, we needed to bring simplicity to our processes that would benefit customers whilst driving cost out of the business. Working with Sinclair Voicenet has enabled us to cut through the complexity and develop a solution that has delivered real and immediate operational benefits.”
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