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1st Credit recognised again for 'exceptional' customer service PDF Print E-mail
Tuesday, 07 July 2015

1st Credit, the UK’s most ethical debt purchase and collection company, has been awarded the top, three-star rating for ‘exceptional’ customer service by Investor in Customers (IIC).

This is the second consecutive year that 1st Credit has been awarded the top accreditation by IIC, an unprecedented achievement in the debt purchase industry. In their second IIC assessment they maintained their exceptional rating once more, increasing both their IIC score and their NPS® score.
Comments from customers included: “great service, willing to help and understand”; “Friendly and willing to help you”; “Staff are helpful and friendly not judgemental” and “Dealt with me as a person and not just figures on a piece of paper”.
As part of the process, IIC surveys customers, staff and senior management to assess how well a business understands and services the needs of its customers.
Eddie Nott, CEO of 1st Credit, commented:
“We are thrilled to have been awarded the top rating by IIC for the second year in a row. It’s a fantastic achievement that is testament to the unfailing commitment by the entire team to deliver first-class service to our customers. We take great pride in ensuring we meet the needs of our customers, and that each person is treated fairly, appropriately and personably.”
Tony Barritt, Head of Customer Experience at IIC, commented:
“1st Credit customers have emphatically endorsed the company as providing an exceptional customer experience. The empathy and understanding that 1st Credit staff show, in many different and difficult circumstances, has helped thousands of customers manage their finances in an effective manner.”

(Source - 1st Credit Press Release)

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