CCR Magazine

You are here  :Home arrow News arrow Phillips & Cohen Associates goes Real-time!
Contact Us Newsletter Signup RSS Feeds

Latest News Headlines


Commercial Credit News


Phillips & Cohen Associates goes Real-time! PDF Print E-mail
Tuesday, 07 July 2015

Phillips & Cohen Associates (UK) Ltd (PCA), a global leader in compassionate recovery services, is delighted to announce its intention to deploy real-time and post call speech analytics software across its entire UK operation. 

The real-time solution, EurekaLive™, will be provided by CallMiner® and represents a significant extension to the successful two year partnership with Phillips & Cohen Associates in the US.

Nick Cherry, Managing Director, International, commented: “PCA’s reputation is built on innovation and for providing an exceptional customer experience in a very sensitive niche market.  Our partnership with CallMiner will see us become the first UK financial recovery business to deploy a real-time speech analytics solution.  This will enable us to dramatically increase the already strong levels of compassion and compliance which we deliver for our customers and clients alike, and we are excited to be first to implement such a powerful platform. ”

Co-founder and Joint CEO, Adam Cohen added: “We have used real time speech analytics across our entire US operation for two years with great success, and been able to demonstrate significant compliance and emotional engagement improvements across the board.  Our aim will be to partner with CallMiner to roll this technology out across our global business and to continue to lead the way in terms of market innovation.”

“Philips & Cohen Associates is a pioneer, particularly when it comes to innovative and thought leading approaches to improving operations while maintaining compliance and a positive customer experience,” said Terry Leahy, CallMiner’s President and CEO.  “They have demonstrated real measurable results, and as such are often referenced as a leader in their use of real-time analytics.  We are thrilled with the expansion of our partnership.”

(Source - PCA News Release)  


 Forums International Ltd

Forums International Ltd

 Attendance at your first meeting is free of charge, and please quote reference 'CCR2016' to receive the special 10% discount off of your first annual subscription.

Find out more here.

latest issue

CCR Cover

The latest edition of CCR Magazine, the leading editorial publication in the UK credit industry, is out.

Read the latest issue online


CCR is the premier magazine for consumer and credit professionals. It provides an independent voice to the industry, breaking major news stories and running in-depth features.

As a magazine, it works with and campaigns on behalf of the credit industry to promote its importance as a centre of potential profit and business development to the wider business world.

Subscribe to CCR Magazine

CCR World Magazine


Providing information and analysis for thousands of senior credit professionals worldwide, every quarter.

Find out more

GTS Media Ltd
81 Cambridge Road

Registered in England No: 05483197