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|Lovetts launches new LBA email service - increasing response rates by non-payers|
|Monday, 01 June 2015|
Slashing the usual response time to a Letter Before Action (LBA) issued by post, Lovetts, the commercial debt recovery law firm has launched a new ‘LBA by Email’ service. In the pilot phase of the new service, Lovetts found debtors typically respond to the email in a matter of minutes rather than days, dramatically speeding the collection process for customers.
An LBA is a formal letter which sets out what is owed from a debtor and gives the debtor a set time period (usually 7 days) in which to pay. Before issuing any legal proceedings a LBA must be sent or costs may be forfeited. The new service from Lovetts means clients can opt to issue an email LBA for as little as £1.50 plus VAT, putting the demand for payment straight into a company’s inbox.
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