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|Comment from President of the CSA in response to the latest FOS figures|
|Wednesday, 20 May 2015|
Leigh Berkley, President of the Credit Services Association (CSA) responds to the latest figures from the Financial Ombudsmen Service (FOS):
“Complaints raised against the debt collection industry have risen by 51% in the last 12 months, from 557 (in 2013/2014) to 843 (2014/2015), largely as a result of better signposting to the ombudsman following the appointment of a new regulator (the Financial Conduct Authority – FCA). The proportion of complaints upheld in consumer credit, however, has continued to fall for the fourth successive year.
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