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How do you manage vulnerable customers? PDF Print E-mail
Friday, 08 May 2015

Monday 11th May, Credit Resource Solutions Ltd launches an industry first, CRS Compass, a portal that brings together creditors and all debt management companies in one easy to use place.

In a landmark event, May 11th saw the official release and launch of CRS Compass, a solution that brings together creditors, vulnerable customers and debt management companies through an interactive portal. Behind the scenes there is a specialised team of skilled collection agents that are trained ready to manage customer calls.

Behind the scenes this specialist team of collectors help clients manage their portfolio of vulnerable customers and over recent months CRS have and continue to work with the largest debt management companies in the UK, notably Stepchange, Christians Against Poverty and others.

Stepchange have visited CRS and provided specific training in managing customers recognised as vulnerable. The sessions have been invaluable and reinforced our existing training programs.

We are also pleased to announce that in coming weeks, Christians Against Poverty will be visiting and providing some additional training for our team members.

The occasion of the launch was marked with by an office visit by Stepchange and Christians Against Poverty and our first ever webinar. We also had some bubbly, fabulous cup cakes, and some photos to mark the occasion.

To find out more visit our website CRS

To view our first webinar introducing CRS Compass click here to listen to an interactive discussion, to see a backdrop of slides between the CRS Compass team and special guest Chabu Chipampe from Christians Against Poverty, discussing the Vulnerable Debtor, how to spot them, manage them and the impact to a business in terms of cost and compliance.
 
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