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Statement from CSA in response to FCA Thematic Review PDF Print E-mail
Wednesday, 25 March 2015

Commenting on the FCA Thematic Review, Peter Wallwork, CEO of the Credit Services Association (CSA), said:

“Following the release of the FCA Business Plan yesterday and announcements made at today’s MALG meeting in London, we will continue to work closely with the regulator as it examines the conduct of agencies, and how consumer debts are collected, in line with the rules published in CONC.

“The announcement ahead of tomorrow’s FCA’s keynote speech, to review staff remuneration in debt collection agencies does not come as a surprise, and indeed has been an active topic of conversation, discussion and debate for some time, including at our 2015 CSA Members' Meeting and AGM and recent Compliance Forums. We welcome the opportunity of sharing with the FCA the work that our members are already doing to demonstrate that remuneration, incentivisation and reward continues to be closely aligned to TCF compliance and positive customer outcomes.”

(Source - CSA Statement)  

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