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Cabot Credit Management appoints two new senior managers PDF Print E-mail
Monday, 16 March 2015

Cabot Credit Management (CCM), a leading acquirer and manager of consumer debt, has appointed two new senior managers to support its business growth and regulatory focus.

Derek Pinches has been appointed to the role of Head of Customer Operations and will be responsible for the overall Customer Contact operations for CCM focusing on payment management, voice interactions and quality of service along with the day to day running of the contact centres. He has over sixteen years experience including several senior managerial roles at RBS and as Director of Operations at LaSer UK, a leading provider of card, loyalty and retail finance solutions. During this time he delivered new operating models, successful organisational restructures and customer engagement methodologies.

Justin van der Pant has been appointed as Head of Operations Development and will be responsible for the management of planning, strategic initiatives and business process improvement across CCM operations.  He has over fourteen years experience with the John Lewis Partnership, twelve of which were in John Lewis Financial Services where he led the sales channels, operations, customer service,  change and IT functions.  During this time he delivered the successful launches of a new credit card, personal lines insurance, travel, leisure and ticketing businesses.

Ryan Stanley, Operations Director, Cabot Credit Management, said: "We are delighted that Derek and Justin are joining our already strong management team at this exciting time. Our company continues to adapt and respond to its rapidly evolving customer, commercial and regulatory environment, enhancing its present skill set and experience with outside talent. This will enhance our journey on striving to be the best at what we do.'

Pinches and van der Pant will report directly to Stanley.

(Source - CCM Press Release)  

 

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