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|Cabot Credit Management appoints two new senior managers|
|Monday, 16 March 2015|
Cabot Credit Management (CCM), a leading acquirer and manager of consumer debt, has appointed two new senior managers to support its business growth and regulatory focus.
Derek Pinches has been appointed to the role of Head of Customer Operations and will be responsible for the overall Customer Contact operations for CCM focusing on payment management, voice interactions and quality of service along with the day to day running of the contact centres. He has over sixteen years experience including several senior managerial roles at RBS and as Director of Operations at LaSer UK, a leading provider of card, loyalty and retail finance solutions. During this time he delivered new operating models, successful organisational restructures and customer engagement methodologies.
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