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Financial services sector drives UK outsourcing to record period
Thursday, 03 August 2017
The UK outsourcing market recorded its strongest half year performance since 2012 between January and June as financial services companies ramped up activity, according to the Arvato UK Outsourcing Index.
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Splicecom partners with Macfarlane to deliver Omni-Channel Contact Centre solutions
Tuesday, 01 August 2017
British-based voice platform specialist Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Customer Experience solutions.
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Echo Managed Services appoints programme director
Tuesday, 01 August 2017
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution for the global utility market.
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UL Cloud-based Payment Test Tool qualified by American Express
Tuesday, 01 August 2017
UL is proud to announce that UL's cloud-based functional test suite for American Express has been qualified. The UL American Express HCE Functional Test Suite verifies if mobile applications supporting tokenized payments are compliant with the Expresspay Mobile HCE Specifications. This test suite has been assessed by American Express and meets the applicable test tool qualification requirements supporting Type Approval activities for American Express payment products.
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Sharp drops in underlying corporate and personal insolvencies in Q2 2017
Friday, 28 July 2017
Commenting on the Q2 2017 England & Wales insolvency statistics (published this morning by the Insolvency Service), Adrian Hyde, president of insolvency and restructuring trade body R3, says: 
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Equita makes new appointment
Wednesday, 26 July 2017
Equita has the pleasure in welcoming Bev Osborne to Equita in a new position as Senior Client Services Manager. 
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R3 - Comments on the AiB's insolvency stats, Q1 2017-18
Wednesday, 26 July 2017
Commenting on the Scottish Insolvency Statistics, April to June 2017 (Q1 2017­18), Tim Cooper, Chair of R3 in Scotland, the insolvency trade body says:
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Portsmouth City Council Extends Call Recording To More Departments
Wednesday, 26 July 2017
Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square.  The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June.  
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Rimilia raises $25m growth funding as it eyes global expansion
Wednesday, 26 July 2017
Rimilia, the leading SaaS-based intelligent automation company serving finance functions of global enterprises, has raised $25m in growth funding. The round was co-led by Kennet Partners and Eight Roads Ventures.   
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Senior appointment at Hilton-Baird Collection Services
Wednesday, 26 July 2017
Receivables management expert Victoria Herd has been appointed as a Director at commercial debt collection agency, Hilton-Baird Collection Services. 
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CSA agrees discount with Royal Mail as part of new Test & Innovate Scheme
Wednesday, 26 July 2017
The Credit Services Association (CSA), the voice of the UK debt collection and purchase sectors, has secured an agreement with Royal Mail to bring the Test & Innovate Scheme (TIS) to the collections industry.  
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