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70 per cent of contact centres require customers to read sensitive data aloud
Tuesday, 31 October 2017
A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This exposes organisations to inside and outside security threats, and puts sensitive customer information at risk.
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Liquid Voice Expands International Operations
Tuesday, 31 October 2017
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the appointment of Sean Gallen as APAC Sales Manager. In this new role, he will be responsible for managing all sales activity and building the company’s reseller channels activity throughout the region.  
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Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services
Thursday, 26 October 2017
Award-winning secure voice solutions provider, Aeriandi, has today unveiled its automatic speech recognition (ASR) technology – the latest addition to its Suite of Payment Card Industry Data Security Standard (PCI DSS) compliant voice services.  After a successful roll out with a leading UK energy company, Aeriandi’s ASR technology is now widely available to all customers via its cloud-hosted secure payments platform. 
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Scottish insolvencies remain stable
Wednesday, 25 October 2017
The number of Scots entering insolvency solutions has held steady compared to a year ago, according to latest figures released by Accountant in Bankruptcy (AiB). 
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AiB insolvency statistics for Q2 2017-18 - comments from R3
Wednesday, 25 October 2017
Commenting on the Scottish Insolvency Statistics, July to September 2017 (Q2 2017­18), Eileen Blackburn, chair of the technical committee of R3 in Scotland, the insolvency trade body says:  
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myGini Inc. to Introduce a Pioneering Payment Software Platform
Wednesday, 25 October 2017
Today myGini Inc., a San Francisco-based provider of leading-edge software solutions for the fintech sector, announced the unveiling of its integrated payments and loyalty application, myGini. Launched at Money 20/20 in Las Vegas, myGini represents a true innovation in the financial services market.
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Cabot Credit Management Limited Announcement of Intention to Float on the London Stock Exchange
Friday, 20 October 2017
Cabot, the UK's leading credit management services provider, today announces its intention to proceed with an initial public offering (the "IPO" or the "Offer"). The Company intends to apply for admission of its ordinary shares ("Shares") to the premium listing segment of the Official List of the Financial Conduct Authority (“FCA”) and to trade on the main market for listed securities of the London Stock Exchange (together "Admission"). The Offer will comprise an offer of shares to institutional investors. 
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Arrow Global Appoints New CFO
Wednesday, 18 October 2017
Arrow Global announces that Rob Memmott, who has been with the business for six years, has decided to step down as Group Chief Financial Officer (“CFO”). Paul Cooper, currently CFO of the international insurance business Sompo Canopius, will replace Rob as Group CFO and will join the Board when he starts on 1 January 2018. Rob will stay with the business through to the end of February 2018 to ensure a smooth handover. 
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UL partners with Abrantix to release a solution for automated payment terminal test execution
Tuesday, 17 October 2017
The UL and Abrantix collaboration brings to the market the UL Brand Test Robot to automate payment terminal brand certification testing.
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Italy addresses bad debt mountain as investors head south
Monday, 16 October 2017
According to new data from Debtwire ABS, announced at Debtwire Week, non-performing loan (NPL) investors continue to head south with deals consistently coming out of Spain and slowly emerging from new markets such as Portugal, Greece and Cyprus. However, the real action continues to be in Italy which has finally started to address its EUR 200bn bad debt mountain. In the first half of the year, the Italian NPL market saw the closing of Unicredit’s EUR 17.7bn Project FINO, a joint venture with Fortress Investment Group and PIMCO, announced in December 2016. The deal was among the EUR 27.7bn across 21 deals monitored by Debtwire ABS in 2016. So far in 2017, 15 deals closed worth EUR 14bn. A further EUR 60.9bn across 16 deals are in the pipeline including Banca Monte dei Paschi di Siena’s expected securitisation of EUR 26.1bn worth of NPLs.
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Pega Speeds Onboarding & KYC with Full Digitisation Including Facial Recognition Technology
Thursday, 12 October 2017
Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, today announced the integration of new facial recognition and identification capabilities within its Pega® Know Your Customer (KYC) and Pega® Client Lifecycle Management (CLM) applications. By integrating technology from Electronic IDentification (eID), financial institutions can legally and securely verify the identity of new customers in just minutes. Recently named the top category leader in KYC systems by leading risk technology analyst firm Chartis Research, Pega KYC and Pega CLM have also been enhanced with several new innovative features to help banks reduce onboarding time, cost, and complexity while improving the overall customer experience.
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