Public Group active 3 months, 3 weeks ago

CCRMagazine and Equita drew together a panel of senior professionals from the telecoms and utilities sector to consider the key issues such as collections, engagement, vulnerability, and customer education. They were: John Burke, credit manager, National Grid; Gary McCready, director – commercial planning & analytics, Dixons Carphone; Clive Jacobs, head of credit, Dong Energy; Mark Ramsey, debt strategy manager – credit management, Severn Trent Water; Jerome Heap, litigation and commercial collections manager, Southern Water; Mark Fawcitt, credit risk manager, ScottishPower Energy Retail; Mark Wilkinson, collections manager, Northumbrian Water; Steve Crabb, director, corporate citizenship and consumer vulnerability, Centrica; Andrew Mitchell, head of SME collections, E.ON; Martin Kirby, head of order to cash, Kier Group; Guy Thompson, credit risk manager EMEA & China, Sun Chemical Group; Luke Harrison, external agency manager, Opus Energy; Michelle Simpson, business analyst, Capita Legal, Financial & Regulatory Services; Peter Gent, business development director, Equita; James Connolly, business development director (High Court enforcement), Equita; and Alan Smith, operations director, Equita High Court

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