Public Group active 3 months, 3 weeks ago

CCRMagazine and The Zinc Group gathered together a group of senior industry professionals to consider the growing significance of technology in customer engagement. They were: Richard Fenton, head of corporate development, The Zinc Group; Sonny Visawadia, group collections senior analytics manager, HSBC; Sarah Watts, associate director, structured finance, Shawbrook Bank; Gary Moffat, collections strategy manager, Centrica; Sara Hopkins, IT director, Simplyhealth; Clive Jacobs, credit manager, Ørsted; Stuart Sykes, group customer operations director, MyJar; Colin Baldwin, credit risk manager, Smartestenergy; Rachel Vann, group digital & transformation, Lloyds Banking Group; Jason Spence, supplier information manager, Opus Energy; Luke Harrison, agency manager, Opus Energy; Craig Proctor, group commercial director, The Zinc Group; Marie Moffatt, head of collections and recoveries, Zopa; Tom Evans, relationship manager, Zopa; David Pickering, chief executive, Lending Standards Board; and Laurence Venn, formerly head of collections and recoveries, Yorkshire Building Society. If you are not already a member, then Request Membership to join, learn, and network – 100 Site Credits to join (Credits will be refunded to all debate attendees).