Government’s 60-day Breathing Space Welcomed by Credit Services Association

Peter Wallwork, Chief Executive of the Credit Services Association (CSA), welcomes the announcement by Government to introduce a 60-day breathing space for vulnerable customers in debt by 2021:

“The real news from today’s announcement is that central and local government debt will in the future follow the same best-practice processes that our own members have been following, and which have been enshrined in our Code of Practice, since 2012 – providing breathing space to the most vulnerable customers. It will address the potential disconnect between the treatment received by a customer owing debt to a bank or credit card company, for example, and those owing debt to public sector organisations including HMRC. Treating all customers fairly has been at the heart of what our members do for a very long time.”