Noble Systems, a global leader in omnichannel contact center technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. With the generous support of over 1 million donors, the charity cares for palaces, houses, hill figures, castles, abbeys, industrial sites, Roman forts and even deserted medieval villages for future generations.
English Heritage selected Noble Systems’ Inbound and Workforce Management solutions for delivery of future-proofed systems with a rapid return on investment. Noble’s Inbound 100 solution will enable the charity to maximise their customer service and improve handling of incoming customer contacts. Inbound 100 features an integrated IVR to direct customers quickly and efficiently, and call recording and QA to ensure that all interactions meet the charity’s high standards.
In addition, the charity wanted to implement a Workforce Management system to further optimise the efficiency of their customer service team and help them exceed customer expectations. They chose Noble’s integrated ShiftTrack WFM solution to enable them to accurately forecast workloads, match the right resources to their needs and keep the team motivated.
Suzanne Mills, Contact Centre Manager at English Heritage, said “We chose Noble Systems due to their extensive experience in implementing omnichannel contact centre solutions and because of the proven return on investment. It’s important for English Heritage to provide an excellent customer service solution to our members and we’ve been delighted with the Noble implementation and ongoing support”.
James Riley, Noble VP sales & marketing EMEA and APAC, commented “Noble Systems has extensive experience in working with charities to provide cost-effective contact centre solutions that meet the high expectations of their members and donors. We’re proud to be supporting English Heritage with a state-of-the-art omnichannel customer service solution that will ensure a stable and secure environment for many years to come”.