Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions, today announces that it has joined the Five9 App Marketplace as the only approved Secure Payments partner for Five9’s customers.
Five9 launched the App Marketplace in November 2019 to offer technology solutions from trusted partners to more than 2,000 Five9 contact centre customers worldwide. These partners seamlessly integrate into Five9 and provide valuable extensions to the platform. The App Marketplace spans over 10 categories and with the addition of Eckoh in the Compliance category, Five9’s contact centre customers will now have access to the benefits that Eckoh’s secure and PCI DSS compliant payment solutions deliver and their expertise as being a PCI DSS Level One accredited Service Provider for over a decade.
Eckoh provides PCI DSS-compliant Secure Payment solutions to many of the largest enterprises in the UK and US, including many FTSE 250 and Fortune 250 companies. Their patented solutions, which include CallGuard and ChatGuard , ensure that sensitive payment and personal data never enters the contact centre environment when a payment is taken, giving a simple and effective way to minimise fraud risk, secure sensitive data and become PCI DSS compliant. These proven solutions secure ‘card-not-present’ payments made over the phone with an advisor, through an automated IVR, in a live webchat or messaging application, or with a Chatbot. They also allow payments to be made securely with popular eWallets such as Apple Pay, Google Pay and PayPal.
Eckoh will assist Five9’s customers in transforming their contact centre operations by delivering better customer experiences across every channel, boosting agent productivity, reducing costs, increasing customer satisfaction and maximising payment security.
“The Five9 App Marketplace highlights our expanded partner community and offerings that complement Five9 to deliver comprehensive contact centre solutions,” said Walt Rossi, Five9 Vice President of Business Development. “With the addition of Eckoh, Five9 customers can now experience the benefits that their secure and compliant solutions bring to the contact centre.”
“We’re excited to work with Five9 to help their customers reach new levels of security and compliance,” says Nik Philpot, Eckoh’s CEO. “With PCI DSS compliance becoming even stricter, and cyber criminals even more aggressive and tenacious, the addition of Eckoh’s market-leading solutions to the App Marketplace will help secure the contact centres of Five9 customers without getting in the way of their business operations or the end-customer experience.”