Dock9, the digital business solutions agency, has released their 2019 Mortgage Playbook, which not only sets out their vision for the future of technology in the mortgage space, but also the views from leading figures in the industry.
The book was formally launched at an event last night at the Museum of London.
As well as interviews with a wide range of innovators and thought leaders in the mortgage space, the second half of the book details the ten ‘plays’ that could form the engine of digital transformation. These include processes, techniques and technologies that are based on research, interviews and Dock9’s own experience as an innovation consultancy.
For example in recent years, they also have helped businesses experiment with and embrace new technologies like blockchain, chatbots, Applications Program Interface (APIs) and Artificial Intelligence (AI) to deliver self-service financial websites.
Mark Lusted, Managing Director, commented: “The mortgage process is ripe for disruption. Customer expectations are evolving, the speed of technology changes is increasing and the barriers to entry for new challengers are getting lower. Incumbents are grappling with seismic shifts in customer behaviour, technology and organisational processes and culture.
We have always believed in sharing our knowledge, skills and point of view with our clients, friends and peers. It is our hope that the insights and practical ‘plays’ shared in this book act as a spark for thoughts, and actions, that help make organisations fitter for tomorrow, and ready for the next generation of customers.”