Established in 1993, Dukes is a privately-owned, family run business providing recovery services to the public sector across England and Wales.
Recognised as a leading provider of ethical debt collection and enforcement, Dukes’ recovery service is founded on the principles of collaboration, communication and cooperation with its stakeholders. The company’s tried-and-tested processes, developed over the last 26 years, enable Dukes to consistently achieve market-leading collection rates, helping their clients exceed their KPIs.
With its unique combination of unbeatable customer service, constant innovation and investment in technology, Dukes deliver a tailored, personal service that beats client’s expectations year after year.
Qualco UK delivers technology solutions to the collections industry and specialises in panel and asset management. Clients report an increase in collections and a reduction in costs using Qualco systems and services. Systems include IntraCollect – an internal collections platform – and ExtraCollect – an external recoveries management platform. Our optional PortfolioManager service offers a fully-outsourced, panel management solution. Analytics, performance management, oversight, query management and account & invoice reconciliation are included.
Contact: Jan Michael-Lacey
DDI Software is a long-established software house, supplying a comprehensive digital- collections platform and modular, fully integrated telephony/dialler solution. Users of the Ascent Collections Platform benefit from no upfront costs and an ongoing low cost of ownership through high levels of user configuration supported by a very proactive team at DDI. The CallCent Telephony module gives a comprehensive and fully integrated telephony/dialler solution including; skill-based routing, blended dialler, outbound message blast and 100% inbound and outbound call recording. Together this enterprise solution will centralise your data ensuring a truly single customer view.
Contact: Scott Dawson, Director, DDI Software
Telsolutions provide advanced debt collection & customer contact technology, strategies and communication tools to simplify business process. Our industry experience for revenue & collection applications provide proactive customer contact for reducing business costs and improving income. Our services deliver intelligent customer behaviour tracking & auto-decisioning communications, that are highly effective at producing results and customer outcomes. We demonstrate business efficiency gains and savings directly through clear success measurement and continual account performance review.
Contact: Daniel Pearce
High Court Enforcement Group is the largest independent company providing specialist enforcement and debt recovery services for legal professionals, individual litigants and companies of all sizes. We are privately owned and all our enforcement agents are employees, which allows us to manage our business in a way that puts our clients first. Clients trust us to deliver and service is paramount. We cover all aspects of enforcement – writs of control, possessions, process serving and landlord issues – and are committed to meeting and exceeding clients’ expectations through firm but fair enforcement.
Zinc Recoveries are part of a multi award winning group of companies, by engaging with Zinc you are harnessing the expertise and experience of one of the UK’s premier financial receivables companies. Our team of specialist advisors will ensure maximum return whilst safe guarding your reputation and ensuring that your customers are treated fairly during their engagement with us. We are considered to be leaders in the use of digital solutions in collections.
Contact: Richard Fenton, Head of Corporate Development The Zinc Group Limited
Opos is an owner managed, technology-led BPO and Collections Contact Centre, with full FCA permissions. Opos has a keen focus on Digital Strategies, leveraging the latest technologies to deliver a unique customer-engagement proposition. Opos benefits from being members of the CSA, as well as holding UKAS accredited ISO 27001, ISO 9001 and ISO 14001 standards. Opos also recently achieved the Investors In Young People (IIYP) standard. Opos is the first contact centre to integrate with the www.vulnerabilityregistrationservice.co.uk. We operate across all sectors; both Consumer and Commercial. We are also interested in Debt Purchase opportunities.
Contact: John Freel, Head of Client Engagement
CMT is an NCFE Investing in Quality Approved Centre, delivering open, in-house and bespoke credit, finance, customer care, professional development, leadership and management courses; including a Level 4 Diploma Course in Credit Management and Level 5 Credit Management Masterclass. Courses are very interactive and practical, full of techniques that can be effectively used in the workplace immediately, boosting morale, increasing productivity and improving results. We have worked in the UK, EU, India, Middle East and Asia.
CaseflowFusion provides one system for the collection of both consumer and commercial accounts. Powerful facilities enable you to automate the entire lifecycle of the receivables management process. With market-leading feature content already in place, fast return on investment is guaranteed, together with low cost of ownership going forward. With a diverse range of customers across the UK and Europe, Fathom provides a full range of interfaces, services and expertise to complement the system.
CoCredo’s award winning credit reporting and monitoring systems have helped to protect over £27 billion of turnover on behalf of our customers. Our company data is updated continually throughout the day and access to the online portal is available 365 days a year 24/7.
At CoCredo we aggregate data from a range of leading providers in the UK and across the globe so that our customers can view the best available data in an easy to read report. We offer customers XML Integration and D.N.A Portfolio Management as well as the industry’s first Dual Report, comparing two leading providers opinions in one report.
From simply looking at a prospect through to acquisition, to monitoring, we pride ourselves on helping our customers every step of the way.
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