Dawsons Property and TDS Raise the Bar in the Tenancy Deposit Experience

As a recent winner in the 2021 Best Estate Agency Guide and the only South West Wales agent to be included in countries top 5% of agents, Dawsons Property has continued to raise the bar in service. Now, with the recent switch to TDS Custodial, the agency has taken that even further with a record retention rate and five-star customer reviews.

2020 has unquestionably brought change to all aspects of life but this leading independent estate and lettings agency decided to use lockdown as an opportunity to improve efficiency in their business by switching to TDS Custodial and improved their customer service in the process.

Known nationwide for its outstanding personable service, the agency was keen to maintain and protect that reputation when reviewing its tenancy deposit protection solutions. The company places great importance on its partners and suppliers to ensure they deliver an equally personal service to their clients.

“A key factor, and request, was that our clients would be unaffected during and after the transition to TDS Custodial,” said Ricky Purdy, Director of Lettings at Dawsons. “TDS took this fully on board. They took over conversations and the bulk of interaction with DPS and instigated a batch transition for ease. This not only made the whole process quick and effective but also gave us one dedicated point of contact for all our needs, which is a refreshing service not available with other scheme providers”.

Dawsons’ retention rate stood at 100% after the transition to TDS Custodial was complete, with an average tenant and landlord review score of 5 stars based on independent feedback through Feefo.

“The customer service we were provided from the initial stages of inquiry through to advice and implementation on both accounts were second to none,” added Ricky. “We were assisted at every stage of the process. The transition to TDS was so smooth and efficient that we now factor in an immediate scheme-switch on all acquisitions at the earliest opportunity. This allows us to whole-heartedly and confidently reassure our new landlords and tenants that their interests are our priority and that we have chosen the best scheme available for them”.

“We are delighted to have Dawsons onboard in our free Custodial tenancy deposit scheme,” commented Debbie Davies, Head of Sales and Marketing at TDS. “They’ve now moved their entire portfolio onto the award-winning scheme to take advantage of the many unique key features of TDS Custodial. These include an intuitive deposit management dashboard, a pre-populated version of the prescribed information, a simple tenant changeover function, and an instant online Deposit Cap solution, which means no more spreadsheets!”

“Our decision to make these changes continues to be proven as the right one, and we look forward to working alongside TDS in the future,” said Ricky.