The Credit Services Association, the trade association for the debt collection industry, has confirmed the appointment of two new non-executive directors to its Board: James Appleby from Arrow Global and Kathryn Morgan of Lowell Financial Ltd.
Both new directors have extensive experience in the financial services sector: James is currently Managing Director Northern Europe of Arrow Global Group and has held senior positions within Barclays Bank, Chetwood Bank, and Vanquis Bank; Kathryn has held similar senior executive roles with the NatWest Group and Virgin Money, and is presently Customer Operations Director for Lowell Financial Ltd.
Tom Chandos, CSA Chair of the Board, welcomes the new members and thanked the former CSA Board directors for their service: “In welcoming Kathryn and James as new non-executive directors to the CSA, I want to pay tribute to David Sheridan, Dr David Hutchinson and Stewart Hamilton for their time and service as they leave the Association Board. As the trade body for the collections and debt purchase sector we are fortunate to have such a breadth of representation to ensure that we can promote excellence in standards and culture across the industry, share best practice and make our voice heard across stakeholders and policy-makers.”
James Appleby is pleased to be joining the Board: “Having worked so closely with credit for so many years, I fully appreciate the crucial role it plays in society. Enabling responsible access to credit is essential, particularly as our economy emerges from this unprecedented period of economic disruption and consumer confidence returns.”
Kathryn Morgan echoed this sentiment: “I am delighted to have been elected to the Board, and I hope to use my extensive financial services’ experience to fully represent the interests of our members, clients and the customers we serve. The CSA has a crucial role in the debt services industry and I’d like to thank members for their vote of trust in me. I look forward to working with my fellow Board members to deliver on our commitments.”