The ESTAS Group – which highlights the best firms for customer service involved in the home-moving process – has today (5th September 2018) revealed its shortlist for the 2nd annual Conveyancer Awards, which is supported by the Conveyancing Association (CA), the leading trade body for the conveyancing industry.
The results for the Awards are based purely on feedback data received from customers who were asked a series of questions about the service they received during the home-moving process. Over 7,000 customers completed a survey providing 175,000 pieces of data relating to customer service delivered by the conveyancing firms taking part.
Conveyancing firms across the UK have been shortlisted regionally and nationally and CA firms have figured strongly again this year with 25% of the shortlist being members of the Association.
The winners will be announced at the 2nd annual ESTAS Conveyancer Awards on 19th October. This black-tie event will be held at the Grosvenor House Hotel in Mayfair London and will be hosted by TV property expert and ESTAS brand Ambassador, Phil Spencer.
One CA firm will receive a special award for being the highest ranked member in the competition.
Simon Brown, Founder of The ESTAS Group, said: “I think these figures prove customers are not only happy to give feedback but many now expect to be given the opportunity to do so. We live in a world where customer reviews are becoming increasingly important in the consumer decision-making process, not just for hotels and restaurants but property-related decisions as well.”
Paul Smee, the new Non-Executive Chair of the CA, commented: “Our industry is changing and customer service is at the forefront of those changes. We are delighted to support a set of awards which highlight firms who deliver great service and help to drive higher standards across the sector. Congratulations to all CA member firms who have made the shortlists and we hope they all have a successful night at the awards.”
Phil Spencer, Brand Ambassador of The ESTAS, said: “Our job is to highlight firms who are providing exceptional levels of customer care throughout the home-moving process. At The ESTAS we believe the only way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. Firms that enter The ESTAS have already sent a clear message they are passionate about customer service so to make it onto the shortlist is a huge achievement in itself.”
The ESTAS Awards are supported by the CA and The Society of Licensed Conveyancers. The headline sponsor is SearchFlow supported by Landmark Information, Ochresoft, Safemove, Legal Eye, Howden, Bold Legal Group, Lawyer Checker, Solve Legal, ULS, and Decision First.