Research data for collections is planned

CCRMagazine and Restons Solicitors are to ask the credit industry’s opinions on the future of data for collections and legal services. Stephen Kiely, editor...

Paysend launches Pays XDR – the definitive stable coin

Paysend Group, a global Fintech company based in the UK, announced that it is launching a new global digital currency, Pays XDR. This stable coin is 100%...

Puppet releases free resource to help businesses standardise their operational toolkit

As outlined in the latest 2018 State of DevOps Report, eliminating the one-offs that create management complexity and standardising on the technologies...

Bottomline Technologies Powers Real-time Payment Innovation through Partnership with Starling

Bottomline Technologies (NASDAQ:EPAY), a leading provider of financial technology that helps make complex business payments simple, smart and secure, today...

Cabot Financial (Luxembourg) II S.A. announces the completion of its conditional redemption of its outstanding €310,000,000 Senior Secured Floating Rate Notes due 2021 At a price of 101.000% of the Principal Amount Thereof

Cabot Financial (Luxembourg) II S.A. (the “Issuer”) announces today the completion of its conditional redemption (the “Redemption”) of its outstanding...

Cabot Credit Management announces closing of €400 million Senior Secured Floating Rate Notes Offering

Cabot Credit Management Limited (“CCM”) announced today that its 100% indirectly owned subsidiary Cabot Financial (Luxembourg) II S.A. (the “Issuer”)...

Many UK businesses pay late or not at all due to difficulties in cashflow

Almost half (44%) of UK businesses avoid or delay paying bills due to issues within their cashflow. Other commonly cited reasons for non-payment of invoices...

Verifi™ Wins FS Forum’s Product and Service Innovation Award for Payments

The Financial Services Forum (“FS Forum”) has selected Verifi, Inc.’s collaboration solution Order Insight as winner of its 2018 Product and Services...

New signs of European downturn – Irish businesses failing to negotiate payment terms

Companies around Europe predict increased bad debt losses, later B2B payments and higher debt risks are ahead, according to the European Payment Report from...

New signs of economic downturn – British businesses offering longer payment terms

Companies around Europe predict increased bad debt losses, later B2B payments and higher debt risks are ahead, according to the European Payment Report from...

Cabot continues to keep the customer at the heart of its business

Cabot Credit Management, one of the largest credit management service providers in Europe, is working closely with The Domestic and Economic Abuse Project...

Reactive comment from Huntswood: Buy Now Pay Later FCA announcement

In light of this morning’s FCA announcement confirming it will introduce new rules in the Buy Now Pay Later (BNPL) market, saving consumers around £40-60...

StepChange response to FCA’s “Buy Now, Pay Later” rule changes

The Financial Conduct Authority has today confirmed its new requirements in reform of “Buy Now, Pay Later” (BNPL) credit offers. The measures will require...

Payment glitches: banks need urgent IT help

Following the news that Which? has revealed more than seven million people have been blocked from card payments by IT glitches in the past year, Tom Holliday,...

‘What are the rules on flexible working?’

Previously only parents of children under 17 (or 18 if the child is disabled) or carers for dependant adults had the right to request flexible working...

Centre for Policy Studies publishes ‘Britain Beyond Brexit’

The Centre for Policy Studies today publishes a major collection of essays, ‘Britain Beyond Brexit’, edited and assembled by George Freeman MP and...

Phillips & Cohen announces major expansion plan

Phillips & Cohen Associates, Ltd., the international deceased account management specialist, servicing creditors in the US, Canada, UK, Ireland, Australia,...

‘Brexit uncertainty still holding back house prices’

Roxanna Mohammadian-Molina, Chief Strategy Office at BLEND Network, comments: “That the Halifax House Price Index continues to swing wildly from month to...

Cabot Credit Management Announces Pricing of €400 Million Senior Secured Notes Offering

Cabot Credit Management Limited (“CCM”) announced today that its 100% indirectly owned subsidiary Cabot Financial (Luxembourg) II S.A. (the “Issuer”)...

Online payment changes: planning essential to success, says KCOM

Following the news that retailers and financial institutions are speaking out against the impending deadline for changes to the way online purchases are...

Crystal Specialist Finance adds Kensington Mortgages to lending panel

Crystal Specialist Finance (CSF) has added Kensington Mortgages to its lending panel, giving brokers access to specialist residential and buy-to-let products....

Trade Body’s ‘dismay’ at announcement on future funding of debt advice

A leading trade association has expressed dismay at suggestions that seemingly only the Financial Services community should be ploughing even more money into...

Cabot Credit Management Announces €310 Million Senior Secured Floating Rate Notes Offering

Cabot Credit Management Limited (“CCM”) announced today that its 100% indirectly owned subsidiary Cabot Financial (Luxembourg) II S.A. (the...

Stripe report: PSD2 could cost Europe €57billion

This morning, Stripe released a study forecasting that Europe stands to lose €57 billion in economic activity in the first 12 months after Strong Customer...

Commenting on Australian interest rates reaching a historic low

Commenting on Australian interest rates reaching a historic low, Hugo Cusani, Associate Director at JCRA, said: “Over the last three months the market became...

VAS Group appoints Lisa Southall as first Group Operations Leader

VAS Group has appointed Lisa Southall as its first Group Operations Leader, a role where she will take responsibility for financial control, management and...

Rising insolvencies increase demand for credit insurance in Asia Pacific

While global GDP growth is forecast to slow from 3.2% in 2018 to 2.7% this year, global insolvencies are expected to rise by 2%. As an integral part of the...

Trade body to cease involvement in bailiff complaints adjudication

From 1 June, the process for complaining about enforcement agents (bailiffs) will be streamlined. CIVEA will no longer review complaints on behalf of its...

Quality and Security Standards renewed for Eckoh

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has received re-certification for two ISO Standards, covering...

Effective Delegation is the Key to Success

Similar pain points, different solutions – it’s all in a day’s work for Leading Change, the business consultancy with proven expertise in business change...

Equifax welcomes new Authorised Push Payment reimbursement code

Keith McGill, Head of ID & Fraud at Equifax UK, comments on the new voluntary reimbursement code from the Authorised Push Payment (APP) Scams Steering...

Best Contact Centre Solution Judges Award goes to Eckoh’s CallGuard

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the Judges Award for the Best Contact Centre Solution...

Commenting on how the PM’s speech announcing her resignation hit Sterling

Commenting on how the PM’s speech announcing her resignation hit Sterling, Chris Towner, Director at JCRA, said: “Over the last few weeks Sterling has...

Trade body for the debt collection industry shortlisted for Best Practice Award in Skills Development

The Credit Services Association (CSA) has been shortlisted by the Trade Association Forum (TAF) in its Best Practice Awards 2019 for the Skills Development...

Lowell Q1 2019 Results: Strong momentum carried forward

Lowell, a European leader in credit management services, has announced positive quarterly results, for the period 1 January to 31 March 2019, showing the...

Cabot Credit Management wins awards for its handling of vulnerable customers and its professional legal firm

Cabot Credit Management, one of the largest credit management service providers in Europe, has won two awards at the Credit Awards 2019 – Best Vulnerable...

New sales director announced for Anglia

Vehicle credit management specialist, Anglia UK, has appointed a new sales director. The credit management and transportation firm has hired former Lombard...

Are central banks ready for the next crisis?

Central bankers, like military generals, are often accused of preparing to fight the last recession. The aftermath of the 2008 crisis was no exception. While...

Leading Debt Recovery Company’s FairPlay (Latest) Award

A world-leading debt recovery agency based in North Wales is delighted to earn its first prestigious Chwarae Teg FairPlay Employer Award for workforce...

Arvato secures three-year contract extension with the DfT to deliver back-office shared services

Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP...

Equiniti opens new Milwaukee service excellence centre, creating 180 jobs

Equiniti Group plc (“Equiniti”), an international technology-led services and payments specialist, is pleased to announce the opening of a new office in...

Beware of bogus bailiffs, says enforcement industry

People are at risk from fraudsters masquerading as enforcement agents (bailiffs) and small businesses are a popular target, according to the civil enforcement...

Judgments in Northern Ireland ht record first quarter low

The number and total value of small claims judgments in Northern Ireland dropped to record lows in the first quarter of 2019 compared to the same period the...

Jersey consumer debt judgments plunge

The number and total value of debt judgments in Jersey fell in the first quarter of 2019 compared to the same period 2018, according to figures released today...

Second charge repossessions fall by almost 48% in Q1 2019

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q1 2019 was 24, 47.8%...

Rising numbers of County Court Judgments a ‘worrying trend’

The Registry Trust has today published figures showing that in the first quarter of 2019, 321,044 County Court Judgments (CCJs) were registered against...

Private sector dominates UK outsourcing market in Q1 2019

Businesses signed deals worth £648 million between January and March, according to the Arvato UK Outsourcing Index. Private sector accounted for 93 per cent...

CCJ number hit record high

In the first quarter of 2019, 321,044 County Court judgments (CCJs) were registered against consumers in England and Wales, a rise of five percent on the same...

Business CCJs up 12% over the year

There was a 12 percent increase in the number of county court judgments against all businesses in England and Wales in the first quarter of 2019, according to...

Spicerhaart comment on Arrears and Possessions stats from UK Finance

Commenting on the latest Arrears and Possessions stats from UK Finance which show landlord arrears are up and residential possessions are up, Mark Pilling, MD...

Cabot Credit Management Continues to Deliver a Strong Performance as Market Conditions Improve

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for three months ending 31 March...

Decrees against businesses drop to record low

In the first three months of 2019, the number of decrees against Scottish businesses dropped by 25 percent, compared to the same period of 2018, according to...

Arrow Global Group PLC – Results for the three months ended 31 March 2019

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in secured and...

Indesser supports Fairness Group initiative to improve government debt collection practices

Commenting on yesterday’s public statement from the Fairness Group on collaboration between the government and the advice sector to improve debt collection...

Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise

Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has announced a sharp rise in demand for Wordwatch, its unique...

Online payments must strike balance between ease and security for customers, says Equifax

Commenting on new online payment rules coming into force in September 2019, Keith McGill, Head of ID and Fraud at Equifax, explains how retailers can maximise...

Response to Fairness Group Joint Public Statement

In response to Fairness Group Joint Public Statement from the Cabinet Office, issued on 7 May 2019, Peter Wallwork, Chief Executive of the Credit Services...

Debt charity welcomes government commitment to improve fairness in debt collection

The Cabinet Office has today published a statement on the government’s commitment to improving fairness in debt collection practices across central and local...

StepChange Responds to Fairness Group Statement

StepChange Debt Charity has today responded to the Fairness Group Joint Public Statement, welcoming the government’s commitment to improving government debt...

Lenders account for minority of judgments in 2018

Analysis of judgment information from Northern Ireland in 2018 shows lenders accounted for 37 percent of judgments, ahead of the government sector on 27...

Apex Litigation Finance appoints Stephen Allinson, Chairman of the Board of The Insolvency Service, to join investment committee

Apex Litigation Finance (Apex) has today announced that Stephen Allinson, Chairman of the Board of The Insolvency Service, will join the company as an adviser...

Deal Alert Lantern Debt Recovery Services

The EY FS Corporate Finance team has recently advised Lantern Debt Recovery Services Limited (“Lantern”) on raising a £15m committed senior revolving...

Consumer research by contact centre specialist Ultracomms reveals lack of awareness around secure payments

Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new...

Millions still paying off debts run up to buy insurance policies

Millions of UK consumers are still paying off debts used to buy insurance despite the policies having expired. Research commissioned by Premium Credit, the...

Stonebridge Group announce Board changes as Richard Adams moves from MD role

Stonebridge Group, the mortgage and insurance network, has today announced that Managing Director, Richard Adams, will step back from his Executive role at the...

CSA Launches New Website for Industry Conference

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has launched a new event website for its award-winning...

Partnership provides turnkey solutions to sell online, automate payments and ship orders

Fygaro, DHL Express and First Atlantic Commerce (FAC), announce the launch of E-Commerce in a Box—an innovative and comprehensive sales, invoicing, and...

Q1 2019 insolvency statistics – R3 response

Commenting on the Q1 2019 (January-March) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith, President...

Level of personal insolvencies should spark increased regulatory scrutiny

Following the release of today’s Q1 2019 Insolvency Service statistics, Richard Haymes, financial difficulties expert at Equifax, calls for broader...

Getronics to partner with HeleCloud to launch Amazon Web Services ‘Centre of Excellence’

IT service provider Getronics has formed a technology partnership with HeleCloud, a leading AWS Consulting and Managed Services partner for UK and EMEA , to...

Bringing the best together: Spicerhaart, Excel and TLT launch interest-only resolution for lenders and their customers

Asset management specialists Spicerhaart Corporate Sales have joined forces with fact-finding experts Excel and UK law firm TLT to create a unique...

Consumer judgments leap in first quarter

There were 595 judgments registered against consumers in Ireland during Q1 2019, 26 percent higher than the same quarter of the previous year, according to...

Lowell launches advanced data analytics team in Amsterdam

Lowell has cemented its commitment to industry-leading, advanced analytics with the launch of Lowell Labs. Based in Amsterdam, Lowell Labs is a data science...

StepChange Responds to FCA’s Statement on Duty of Care Consultation

The Financial Conduct Authority (FCA) today has released its feedback statement following consultation on a potential duty of care for the financial industry....

The High Street celebrates sales success – but online grows twice as fast

March’s ONS retail figures reveal a 6.7% annual rise in High Street sales as the sun lured out shoppers – but 12.4% online growth put that in the shade...

Collections industry calls for greater transparency on funding of debt advice

It’s right that Financial Services firms should be a significant contributor to debt advice funding, but they should not be bearing the brunt alone. The...

Paysend recognised by MasterCard for the quality of their payment processing

The quality of payment processing by paytech firm Paysend has been recognised by MasterCard. The recognition comes in the form of MasterCard’s Regional...

Cabot Financial announces another new charity partnership

Cabot Financial has selected the British Heart Foundation, the biggest independent funder of cardiovascular research in the UK, as its new corporate charity...

Commenting on lower than expected inflation which dampens enthusiasm to raise rates

Commenting on lower than expected inflation which dampens the enthusiasm of the Bank of England to raise rates, Rupert Thompson, Head of Research at Kingswood,...

London leads Siemens Atlas of Digitalization as most ‘digitally ready’ global city

Siemens has launched a new web-based application which reveals the readiness and potential of six major cities to embrace digitalization and develop new ways...

Basingstoke and Deane tender win and YPO framework for Enforcement agent services

Basingstoke and Deane tender win Excel have been successful in winning the tender to provide the enforcement and collection of council tax and sundry debt in...

Lowell Announces Change of Leadership CFO Colin Storrar to Become Chief Executive Officer

Lowell, one of Europe’s largest credit management companies, today announced a change of leadership. Effective 10th June, 2019, Colin Storrar, Chief...

Noble Systems Hires Its 500th Employee

Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it has reached a new milestone in its 30-year history,...

Artificial Intelligence to be used in debt collection

An AI based virtual agent that can take on a real-time customer facing role in debt recovery and autonomously negotiate debt repayment is due for trial in mid...

Fast growth fintech company snapped up by leading software provider

Vision Blue, the leading provider of compliant software solutions for the Credit and Debt Recovery sectors, has acquired Cardiff-based fast growth fintech...

Arvato Financial Solutions UK Appoints new Business Development Director

Arvato Financial Solutions has appointed a new Business Development Director for the UK Market Alistair Kay who has over thirty years’ experience within the...

PayU acquires digital payments company Wibmo for $70 million

PayU, an online payment service provider and Naspers’ fintech arm, today announced the acquisition of Wibmo, a Cupertino, CA-based industry leader in...

R3’s UK personal finances bulletin – April 2019

Two in five (40%) British adults are at least fairly worried about their current level of debt, while the same proportion (40%) say they sometimes or often...

Ubisecure’s Legal Entity Identifier (LEI) business, RapidLEI, demonstrates growth

RapidLEI from Ubisecure, the GLEIF accredited Legal Entity Identifier (LEI) issuer specialising in the automation of the LEI provision process, today reports...

Leading Debt Recovery Company’s Gold Award

A world-leading debt recovery agency based in North Wales is delighted to retain its prestigious Investors In People (IIP) Advanced Gold Award until 2021. CCI...

Retail Apocalypse Now. Record numbers of High Street stores close as Debenhams falters and ASOS’ profits plummet

Retail Apocalypse Now. Record numbers of High Street stores close as Debenhams falters and ASOS’ profits plummet.There’s only one solution, says home...

A diversified platform for sustainable growth

Lowell, a pan-European leader in credit management services, has today announced strong results for its full year ended 31 December 2018. 2018 in Summary...

Justice Committee evidence supports industry developments

Responding to the Justice Committee report on regulating bailffs, Russell Hamblin-Boone, chief executive of the Civil Enforcement Association, said: “The...

StepChange responds to the Justice Committee’s Report on Bailiff Enforcement

The Justice Committee have today [Thursday, 11 April 2019] released a report, highlighting the need for reform of the bailiff industry, including the...

allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, and its partner, allpay, have been marking the success of...

Howes Percival appointed to The Insolvency Service’s £16m legal panel

Howes Percival has been re-appointed to The Insolvency Service’s legal panel to provide a range of services in England, Wales and Scotland. The...

Helios-owned Crown Agents Bank acquires Reid Hoffman-backed payments startup

CABIM Ltd, the parent company of Crown Agents Bank has announced that it is acquiring the enterprise business and payment gateway product of Segovia, a US...

ABBYY launches Vantage, platform delivering human-like skills to digital workforce

ABBYY, a global leader in Content IQ technologies and solutions, today launched ABBYY VantageTM, the first enterprise platform to provide human-like cognitive...

Alasdair Skeoch is appointed as Operations Director of Arvato Financial Solutions

Arvato Financial Solutions has appointed a new Operations Director for the UK market. Alasdair Skeoch, who has over thirty years’ experience within the...

Creditfix insolvency practice announces North American expansion

The UK’s biggest personal insolvency practice, which has supported more than 141,000 people on the verge of bankruptcy, is set to move into the North...

Dublin Start-Up Webio Launches’ WebioPay’

Webio the Conversational Middleware Company™ has launched ‘WebioPay’ its latest platform addition. ‘WebioPay’ offers a complete way for contact...

Global insolvencies set to rise for first time in a decade

A new economic research report from Atradius forecasts that global insolvencies are set to grow for the first time in 10 years, with the UK expected to be in...

Investigation company completes second acquisition

Following on from the successful acquisition of the business know as SIRS Europe in 2018, Carnoustie Resources Ltd has just announced the second company to be...

Looking outside of legal: How can lawyers effectively utilise legal technology?

Legal technology has made huge advancements in recent years and as we look ahead to the rest of 2019, it is sure to be no different. With digitisation and...

FOI reveals 1.1 million businesses yet to register for Making Tax Digital

Float, the cash flow service for Xero, QuickBooks Online and FreeAgent, today announced the results of a Freedom of Information request sent to HMRC, revealing...

Santander Bank Polska Reduces Delinquency by 20 Percent with Automated Collections Communications

Santander Bank Polska, formerly Bank Zachodni WBK S.A, has achieved a 160 percent uplift in automated arrears resolution since using FICO® Customer...

Cabot Credit Management Wins Prestigious Customer Satisfaction Award

Cabot Credit Management won Employee Engagement Strategy of the Year Award at the Institute of Customer Service UK Satisfaction Awards held at the Hilton, Park...

CallMiner Unveils New Eureka Capture Real-time Audio Acquisition for Speech Analytics

CallMiner, the provider of award-winning speech and customer engagement analytics platform, Eureka, today released the latest addition to its expanding product...

Brexit bright side, Brits hopeful it will boost their finances

With weeks to go until Brexit, the impact the UK’s exit will have on the economy is still unclear for many, yet recent research from Just Group found some...

CSA appoints new Complaint and Compliance Administrator

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has appointed Chris Gardner as its new Complaint and...

Creditfix company makes Sunday Times Top 100

A Glasgow based personal insolvency specialist has been named as one of the very best companies to work for in the UK. Creditfix has been ranked 58th in The...

Award-winning AML system SmartSearch now integrated with more than 100 clients’ own CRMs

More than 100 regulated businesses now have the award-winning anti-money laundering (AML) platform SmartSearch directly integrated into their own Customer...

Content Guru Wins at European Technology Awards

Cloud communications leader Content Guru Ltd’s storm® platform has been named Vertical Application Solution of the Year at the 2019 European IT &...

Spring Statement late payments: “Any payment delay has huge implications”

In response to Philip Hammond’s Spring Statement today and the introduction of action against late payments for businesses, Brian Jamieson, CEO of Centtrip...

FSB applauds refreshing late payment announcement

Today Chancellor Philip Hammond delivered his Spring Statement. Andrew McRae, FSB’s Scotland policy chair, said: “This week’s bitter Brexit acrimony made...

Six month until PSD2/SCA implementation: Mitek comment

Tomorrow, 14th March, the official implementation deadline for the European Payment Service Directive’s (PSD2) Strong Customer Authentication (SCA)...

It is good news that arrears and possessions are low, but that doesn’t necessarily mean people don’t have financial issues

The latest mortgage lenders and administrators’ statistics which reveal arrears have fallen again this quarter, and overall, arrears are still the lowest...

Onguard continues to invest in UK growth strategy with latest appointment

Onguard, the FinTech company that offers a platform which streamlines the entire order-to-cash process, has announced the appointment of Colin Sanders as...

Nationwide deploys SAS analytics to improve customer experience

Analytics leader SAS is helping Nationwide, the world’s largest building society, to analyse customer interactions more effectively so it can solve...

Cabot Financial raises over £122,000 for two children’s hospices in 2018

Cabot Financial, the debt purchase arm for the Cabot Credit Management Group (CCM), raised £122,633 for two children’s hospices last year with £94,212...

Two new US patents to be granted

Eckoh plc (AIM:ECK), the global provider of secure payment products and customer contact solutions, has received notification of grants for two of its pending...

Moneyhub integrates Starling Bank to its Payment Gateway

Moneyhub has integrated Starling Bank into its Payment Gateway, the first challenger bank to support PSD2 PISP legislation and joining the growing list of...

Grow Heathrow eviction by the National Eviction Team and The Sheriffs Office

On Tuesday 26th February 2019, the National Eviction Team and The Sheriffs Office undertook the removal of occupiers from the Grow Heathrow site at Sipson...

Building the foundations for keeping legal data safe

Information management is vital to the daily operations of any law firm or legal department in Europe. The policies set and the responsibilities assigned for...

Debt issues in second charges revealed in four out of five top searches in Knowledge Bank’s February criteria index.

Knowledge Bank’s Criteria Activity Tracker for February shows that searches regarding people with debt issues were four of the five top criteria searches in...

Another important milestone for Lantern

Monday 4th March was another important milestone for award-winning Lantern, as their employees were welcomed into fantastic refurbished and transformed offices...

Alan J Smith receives FICM status

High Court Enforcement Group is delighted to announce that Alan J Smith, Director of Corporate Governance at High Court Enforcement Group has been appointed a...

With non-performing loan markets at a pivotal point, investors set to expand geographical reach to replicate investment success

With established markets in Italy, Spain and Greece still at the at the forefront of investor’s attention for NPL investment, there is increased appetite...

Aite Group Announces Digital Wallet Innovation Awards

In conjunction with the launch of its Digital Wallet Database, Aite Group has announced a new awards program, the Digital Wallet Innovation Awards. These...

WOA Community welcomes Bibby Financial Services Europe

World of Open Account is delighted to announce the joining of its latest Group Corporate member, Bibby Financial Services Europe (BFSE). With its extensive...

Cabot Credit Management Financial Results for Year ended 31 December 2018

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for year ended 31 December 2018....

Name that Name – Phoenix Companies – a Peculiar Scottish Problem?

What is Phoenixing? Consider the following scenario. Joe Lollipop Limited have been trading for a number of years from 5 Glebe Street, Glasgow. This is also...

Arrow Global Preliminary Results

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”) announces its results for the period ended 31 December 2018....

International sportswear company enters administration

The UK arm of an international sportswear company is searching for a new buyer after entering administration. The global head office of SKINS, a company that...

Treasury ‘cash grab’ ‘frustrating and misguided’

Commenting on today’s publication of a Government consultation on plans to repay HMRC ahead of pension schemes, trade creditors, and lenders in insolvency...

Ian Wilson joins TriLine GRC as Director-Sales (UK & Europe)

TriLine GRC, a leading provider of Governance, Risk and Compliance (GRC) software solutions to enterprises around the world, are pleased to announce that Ian...

Corcentric Expands Globally with Acquisition of E-Billing Provider Netsend

Corcentric, a fast-growing provider of procurement and financial process automation solutions, today announced the acquisition of Netsend Ltd. Headquartered in...

Consumers need tariff-free food after Brexit

Responding to the disagreements in the British Cabinet on post-Brexit food tariffs, the Consumer Choice Center (CCC) emphasises the importance of trade...

CSA L&D Head nominated for prestigious Award for leading learning transformation

Fiona Macaskill, Head of Learning and Development at the Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has...

Debt charity welcomes the end of GP charges for mental health evidence

The Money Advice Trust, the charity that runs National Debtline, has today welcomed a commitment from the British Medical Association that GPs will no longer...

Debt collection body responds to BMA announcement on mental health

Statement from Peter Wallwork, Chief Executive of the Credit Services Association (CSA), in response to today’s news from the Money and Mental Health Policy...

Succession move at Registry Trust

Following Nick Rossiter’s decision late last year to take early retirement on health grounds, the board has been considering the best arrangements for...

Honda closure could cost over 5,000 jobs, global trends as well as Brexit to blame

Dr Jonathan Owens, Lecturer in Operations Management at the University of Salford Business School, and expert in supply chains, comments on Honda’s...

CCJs against consumers fall for the first time in six years

In 2018, 1,115,099 County Court judgments (CCJs) were registered against consumers in England and Wales, a fall of two percent on 2017, according to figures...

Rise in adverse judgments against companies in 2018

There was an almost 30 percent increase in the number of adverse county court judgments against incorporated businesses in England and Wales in 2018, according...

CIVEA responds to Citizens Advice latest attack on bailiffs

Responding to Citizens Advice’s latest attack on the enforcement industry, Russell Hamblin-Boone, chief executive of the Civil Enforcement Association,...

Shieldpay comments on Confirmation of Payee System

Tom Clementson, Director of Consumer & SMB at ShieldPay, said: “The banks need to get their act together and bring in proper protection for consumers...

High Court Enforcement Group wins three awards

High Court Enforcement Group (HCEG) is delighted to announce that they have picked up three awards in three different areas namely training, landlord legal...

Rising mortgage possessions could be the start of a more permanent shift with a widening North South divide

Mark Pilling, Managing Director of Spicerhaart Corporate Sales, which deals with arrears and repossessions on behalf of lenders, says “The latest mortgage...

Repossessions down by 26.3% in Q4 2018

New figures released by the FLA show that the number of second charge repossessions in 2018 was 147, 8.1% higher than in 2017. In the final quarter of 2018,...

Phillips & Cohen adds to global executive leadership team with a focus on data systems and analytics

Phillips & Cohen Associates, Ltd., the international deceased account management specialist, servicing creditors in the US, Canada, UK, Ireland, Australia,...

Colombia’s Development Agenda Needs To Prioritise Productive Transformation

To build on its socio-economic progress, Colombia needs to fast track its productive transformation, according to the OECD’s Production Transformation Policy...

Debt collection agency wins top award

Hilton-Baird Collection Services has been voted Third Party Debt Collection Team of the Year for the second year running at the credit industry’s flagship...

Inhibition: What is this Scottish debt Recovery Remedy?

Definitions of an inhibition include “a feeling that makes one self-conscious and unable to act in a relaxed and natural way or, by way of example:...

Ultimate Finance names Josh Levy as new CEO

Josh Levy has been appointed as Chief Executive Officer of Ultimate Finance. He succeeds Ron Robson who has served as CEO since 2015. Josh, a serving Board...

Response from CSA in respect of recent FOS statistics

Recent media reports using figures from the Financial Ombudsman Service (FOS) fail to mention that the total number of complaints relating to debt collection...

CSA further strengthens Board with four new appointments

“With the challenges of an uncertain economy, future funding decisions, and a series of new regulatory requirements, the relevance of the CSA has never been...

Equiniti opens new Bengaluru digital hub

Equiniti Group plc (“Equiniti”), the multinational technology and payments specialist, has announced its creation of a specialist IT powerhouse in...

Significant rise in default and adverse credit criteria searches in January – Knowledge Bank

Knowledge Bank’s Criteria Activity Tracker has revealed the top five most searched criteria by brokers during January 2019, with searches for adverse credit...

Number of judgments fall, while value rises in Jersey in 2018

The number of debt judgments in Jersey fell in 2018 compared to 2017, according to figures released today (February 6) by Registry Trust. However the total...

Drop in debt judgments in Northern Ireland

The number and total value of small claims judgments in Northern Ireland dropped in 2018 compared to the previous year, but still show a marked increase on...

Irish debt judgments at an all time low

The total number of judgments in 2018 against both Irish consumers and businesses is at a record low, with consumer judgments down eight percent and business...

Shield FC eComms Platform Chosen as One of the Top Start-Ups by Coveted Deloitte RegTech Challenge Competition

Shield Financial Compliance (Shield FC) is proud to announce it is one of the winners in the Deloitte RegTech Challenge. The competition highlighted 40 of the...

“Mixed bag” in 2018 for Scottish decrees

The total value of decrees against businesses rose in 2018 compared to the previous year. But the total value of decrees against companies – the...

Richard Haywood joins Clarilis as Chairman

Clarilis, the high growth legal technology business that provides drafting automation solutions to the Legal Industry, has appointed Richard Haywood as its...

Highest levels of insolvencies for seven years reflects ‘challenging times’

The Insolvency Service has today published insolvency statistics showing that the number of individual insolvencies rose across the board in 2018 and reached...

Q4 2018 insolvency statistics – R3 comments

Commenting on the Q4 2018 (October-December) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith,...

‘Reality of Brexit uncertainty starting to bite as business and personal insolvencies soar’

Following the official insolvency figures for the fourth quarter 2018, Brian Johnson, business recovery and insolvency partner at H W Fisher & Company...

Today’s Insolvency Statistics – reaction

An insolvency expert from top 20 UK business services firm Wilkins Kennedy says it is “worrying” that the number of people voluntarily making themselves...

Q4 2018 insolvency statistics – R3 comments

Commenting on the Q4 2018 (October-December) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith,...

Late payments – Government and public authorities must use ‘project bank accounts’ says MP

Late payments campaigner, and MP for Oldham East and Saddleworth, Debbie Abrahams, has proposed a ten minute rule bill (15/1/19) calling for payments on...

Target Group boosts client services and business development teams with two new hires

Target Group, the business process outsourcing (BPO) and operational transformation provider, has today announced the appointment of two significant hires in...

Two PCI Excellence Awards for Eckoh in 2019

Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won two awards at this year’s PCI...

Berkshire Partners to Invest in Teraco Data Environments

Teraco Data Environments, Africa’s leading provider of colocation data centre infrastructure, today announced that Berkshire Partners LLC, a Boston-based...

Big data – the game changer reshaping the financial industry

Almost half of finance professionals (45%) regard big data as the most influential trend in the financial sector, according to the Onguard FinTech Barometer...

Scottish bankruptcies up by 10%

The latest statistics from Accountant in Bankruptcy (AiB) highlight a 10% rise in bankruptcies with an overall increase in Scottish personal insolvencies...

Scottish Insolvency Statistics (Oct-Dec 2018): Comment from R3

Commenting on the Scottish Insolvency Statistics, October to December 2018, Tim Cooper, Chair of R3 in Scotland, the insolvency and restructuring trade body...

Qualco UK confirms partnership with Harlequins

Harlequins can confirm Qualco UK as an Official Business Partner in a deal that runs until 2022. Qualco, a provider of asset management software and solutions...

Tungsten Network launches Workflow 5.0

Tungsten Network, the global business transaction network, has released a new version of its Workflow product. Tungsten Network Workflow automates accounts...

Centtrip helps companies prepare for Brexit

Centtrip, the international payments, treasury management and foreign-exchange specialist, has launched a dedicated Brexit desk to help businesses plan for...

For the Record: storm® Platform Boosts Security Compliance with Advanced Screen Recording

Leading global cloud contact centre technology provider, Content Guru, is launching new screen recording capabilities for its customers around the world, via...

Arvato Financial Solutions UK Appoints new CEO

Arvato Financial Solutions has appointed a new CEO for the UK market Debbie Nolan FCICM (grad), who has spent the last 1.5 years as Commercial Director for AFS...

European NPLs reach peak year in 2018 with EUR 205bn in GBV

The European non-performing loan (NPL) market reached a new peak in 2018 with disposals totalling EUR 205.2bn in gross book value (GBV), according to the new...

Mitek enables ANNA Money to increase new customer acquisition by 25% in 3 months

Mitek today announced that ANNA Money, the business-account app for startups and small businesses, has doubled the speed of its customer onboarding process and...

Complaints process is fair and robust, says Civil Enforcement Association

Responding to Citizens Advice claims that agents are breaking rules and people cannot complain, Russell Hamblin-Boone, chief executive of the Civil Enforcement...

Equiniti to support Ofcom clearance of 700 MHz radio spectrum

Equiniti Limited, the multinational technology and payments specialist, is delighted to announce that it has been selected by Ofcom, the UK’s communications...

Rimilia wins award for Digital Services from Aston University Business School

Accounts receivable automation specialist Rimilia has won an exclusive award for Digital Services as part of the TRANS-SIP programme run by the Advanced...

Financial institutions to be transformed into IT businesses within 10 years

Finance professionals expect the economy to look completely different within the next 10 years as over two-fifths (43%) believe financial institutions will be...

Newlyn plc appoint Paul Sharpe as its new Managing Director

Newlyn plc are delighted to announce the appointment of Paul Sharpe as its new Managing Director. Paul will join the Newlyn team in January 2019, Newlyn’s...

Raiffeisen Chooses FICO Cloud to Reduce Collections Costs

To reduce the costs of collections, Raiffeisen Bank International, a leading European retail and commercial bank, will use the cloud edition of FICO® Debt...

Law firm’s delight after winning place on national university framework panel

The growing debt recovery team at Wilkin Chapman solicitors is one of five legal firms to be appointed as a ‘preferred supplier’ on Pre-legal and legal...

Have we passed the peak in personal insolvencies?

Richard Haymes, Head of Financial Difficulties at TDX Group, an Equifax company, believes personal insolvencies may have reached their peak, but addressing the...

More people struggling with debt despite rising economy

The latest European Consumer Payment Report from Europe’s largest credit management firm Intrum presents a worrying picture when it comes to rising...

Training academy honoured after hundreds build skills and find jobs

An ambitious training academy led by an award-winning business outsourcing firm has been honoured by a Birmingham college. Around 425 people have found...

Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution

Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its Noble® Gamification solution has received...

Upside to Brexit chaos if you have money to transfer to the UK

The latest twist in the Brexit saga sees PM Theresa May delaying the Parliamentary vote on her deal. This sent the pound nose diving to an 18 month low against...

Equiniti Riskfactor wins US client Eagle Business Credit

Equiniti Group plc, the FTSE-listed share services and fintech business, is delighted to announce that its risk management business, Equiniti Riskfactor, has...

Tackling late payments this Christmas; new data and business tips

The closure of debtors over Christmas will negatively impact a third (33%) of the UK’s SMEs, according to new research released today from Nucleus Commercial...

How digital technology and academic collaboration are blowing a wind of change through debt collection practices

It might not be the most glamorous area of research but the way creditors collect the money owed to them can affect us all at some point in our lives. At the...

European payments leader SIA appoints new CEO

The Board of Directors of SIA, meeting today under the chairmanship of Giuliano Asperti, has appointed Nicola Cordone to the position of Chief Executive...

Qualco UK golf tournament raises £1,200 for two charities

2018 marked the third year of the Qualco UK charity golf tournament, which raised £1,200 for charities Princess Alice Hospice and the Campaign against Living...

Government urged to introduce tougher rules to tackle late payments to suppliers

“Although there has been more discussion on tackling late payments and progress such as the government’s promise to pay its own suppliers in a timely way,...

Money Advice Service launches guidance for more progressive approach to the recovery of Council Tax

The Money Advice Service (MAS) has today launched new guidance which will assist Local Authorities to take a more progressive approach to the recovery of...

Rimilia wins ‘Business of the Year’ in the Birmingham Awards 2018

Accounts receivable automation specialist Rimilia has won the 2018 Birmingham Awards for ‘Business of the Year’. At the event at the Edgbaston Stadium in...

Eckoh welcomes the updated PCI SSC guidance to securing telephone payments

The publication by the PCI SSC of the updated version of the PCI DSS information supplement Protecting Telephone-Based Payment Card Data is very welcome –...

European payments leader SIA appoints new CEO

The Board of Directors of SIA, meeting today under the chairmanship of Giuliano Asperti, has appointed Nicola Cordone to the position of Chief Executive...

Action needed for small businesses to stop ‘domino effect’ of late payments

The Money Advice Trust, the charity that runs Business Debtline, has called for further action to support small business owners and self-employed people...

StepChange comments on latest Bank of England Money & Credit data

New Bank of England data released today shows there was a net rise in consumer credit of £0.9 billion in October, with net credit card borrowing accounting...

Serrala Continues Global Expansion by Opening New Office in Middle East Region

Serrala, the international provider of solutions for inbound and outbound payments and related finance processes, has opened a new office in Dubai on October...

New report unveils the hidden opportunity of customer correspondence for banks and lenders

New research has shed fresh light onto the way customers prefer to receive correspondence from their banks and lenders, confirming the value of functional...

CSA appoints new Senior Learning & Development Consultant

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Zoe Dellow as its new Senior Learning &...

Stonebridge Group announce growth in year-to-date figures

Stonebridge Group, the mortgage and insurance network, has today (26th November 2018) announced a strong set of year-to-date figures showing growth in both...

Public sector contracts should encourage large suppliers to pay supply chain quicker

Public sector contracts should include clauses to ensure that larger businesses pay their suppliers more quickly, according to AAT (Association of Accounting...

Target Group signs up to the Women in Finance Charter

Target Group, the business process outsourcing and operational transformation provider, has signed up to the Women in Finance Charter, an initiative from HM...

Judgments in N Ireland at record low

The total number of defaults and small claims judgments issued in Northern Ireland during the third quarter of the year was 1,711, a historic low for any...

Fewer judgments on larger debts in Jersey

The number of debt judgments in Jersey fell by almost a third during the third quarter of the year compared to the same period of 2017, according to figures...

Debt buyers show commitment to voluntary fair share funding of debt advice

Debt Buying members of the Credit Services Association (CSA), the voice of the debt collection and debt purchase sectors, are on target to contribute at least...

Only 19% of consumers using free debt advice

Research from Arrow Global’s Debt Britain report shows that despite worrying levels of debt, almost half of consumers (46%) said that they didn’t need any...

Onguard begins refinement of credit insurance software exclusively for Aon

Onguard, the FinTech company that offers a platform which streamlines the entire order-to-cash process, and risk and insurance advisor Aon, are taking their...

Lantern Debt Recovery Services gain an IIC Silver Award

Lantern, a market leader in debt purchase and recoveries have achieved our Silver Award having gone through our assessment process. Lantern, who were first...

Registry Trust appoints Mick McAteer deputy chairman

Mick McAteer has been appointed deputy chairman of Registry Trust, the non-profit organisation which collects decree and judgment information from...

Growing the business the right way

Lowell, a European leader in credit management services, has today announced its Q2 2018 Results, for the period ending 30 June 2018. The quarter has delivered...

Record low for CCJs

The average value of a consumer county court judgment (CCJ) reached a historic low during the third quarter of 2018, according to new figures released by...

Qualco UK’s inaugural charity football tournament raises £1,700

Qualco UK raised more than £1,700 for charities Princess Alice Hospice and the Campaign against Living Miserably (CALM) at its inaugural seven-a-side charity...

Debt recovery specialists named in prestigious guide

A national team of debt recovery specialists, described as the industry’s “benchmark”, is once again named in the Top Tier of the prestigious Legal 500...

CIVEA responds to Citizens Advice call for bailiff regulation

Responding to Citizens Advice claims that it has evidence of widespread problems in the enforcement industry, Russell Hamblin-Boone, chief executive of the...

Second charge mortgage repossessions remain low in Q3 2018

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q3 2018 was 36, 5.9%...

Arrow Global Group PLC – Results for the nine months ended 30 September 2018

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in non-performing...

New head of ops marks hat trick of senior appointments for Anglia

Anglia UK is ending the year with a third key senior appointment. The credit management, haulage and dealership auditing firm has appointed Claire Mitchell as...

Government outsourcing records strongest quarter since 2016 as UK market rebounds

The UK public sector outsourcing market recorded its highest quarterly performance since 2016 in the third quarter of 2018, as government departments focused...

CCUA conference delegates agree with experts about benefit of AI

Delegates at the 2018 CCUA (Civil Court Users association) conference at which ACS was a lead speaker were optimistic about the impact super-intelligence would...

Tinubu Square appoints Offer Sadey as CTO

As part of its technological development strategy, Tinubu Square, a leading provider of credit insurance, surety and trade finance solutions, has appointed...

Robotisation to lead to fewer jobs within UK financial services industry

Almost half of those working in the financial services sector (47%) are convinced that robotisation will lead to far fewer jobs within the industry in the UK....

Q3 2018 insolvency statistics – R3 comments

Commenting on the Q3 2018 (July-September) England & Wales insolvency statistics (published this morning by the Insolvency Service), Duncan Swift, Vice...

Budget: HMRC preferred creditor status in insolvency – R3 comment

In response to the announcement in today’s Budget that HMRC will become a secondary preferential creditor for taxes held on behalf of employees and...

Late payments become the norm for British businesses

Businesses in Britain have a higher proportion of overdue invoices compared to their counterparts across Western Europe, new research by trade credit insurer...

Leading Lebanese bank centralises compliance systems with FICO solutions

First National Bank (FNB) of Lebanon has migrated to the FICO® TONBELLER® Siron® Anti Financial Crimes Suite to take a more holistic, integrated approach to...

Qualco UK unveils major platform update to offer enhanced visibility of accounts and rich data insight

Qualco UK, widely acknowledged as a leading provider of panel and asset management software and analytics, has today unveiled a major platform update of its...

Accountant in Bankruptcy figures show total personal insolvencies on the rise

The latest statistics from Accountant in Bankruptcy (AiB) show awards of bankruptcy have remained largely static compared to the same period a year ago. The...

Peninsula Group choose Eckoh CallGuard for securing payments

Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to...

Payments disrupter PaySend launches innovative Money Request service

The way consumers request and receive payments from each other is changing, thanks to payments disrupter PaySend. The business’s new innovative service will...

Eckoh makes global secure payment available to contact centers via the NICE inContact CXexchange marketplace

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has joined the NICE inContact DEVone program to help contact...

Major infrastructure firm joins department for transport at Arvato’s Swansea shared service centre

Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service...

South Staffs Water implements AI-based credit management software from Rimilia

South Staffs Water has selected Rimilia’s artificial intelligence (AI) based credit management software, Rimilia Alloc8 Collect. South Staffs Water...

Serrala and Trinity Announce Strategic Partnership to Launch Alevate TMS

On the first day of the Annual Serrala User Meeting, Serrala, the international provider of solutions for inbound and outbound payments and related finance...

Enforcement industry calls for community service for council tax dodgers

Community service should replace the sanction of imprisonment for non-payment of Council Tax, according to the Civil Enforcement Association (CIVEA). The...

European NPLs set for another record year as focus shifts East

According to new data from Debtwire ABS, announced at Debtwire Week, 2018 has once again been a record year for the European non-performing loan (NPL) market....

Trustly announces new partnership with Ingenico

Ingenico, the global leader in seamless payment, has today announced a partnership with European payments company, Trustly, that will enable customers in...

Arrow’s Whitestar named “Best Credit Portfolio Management Company Portugal 2018”

Arrow Global Group, a leading European investor and asset manager in non-performing and non-core assets, is delighted to announce that its Portuguese business,...

Joe Waters joins Bibby Financial Services as Head of Sales

Bibby Financial Services (BFS) has appointed Joe Waters as Head of Sales as it seeks to develop its services to small and medium-sized enterprises (SMEs)...

Huntswood poised for growth as consumer credit firms respond to change

Huntswood, a provider of specialist expertise, technology and operational solutions, has opened a new Centre of Excellence in Liverpool, extending its support...

Taking stock – Anglia offers top five tips for vehicle repossessions

Repossessing a vehicle is always the option of last resort. But when all other attempts to rehabilitate an account have failed, this is often the only...

Target Group strengthens its Client Services team with double hire

Target Group, the business process outsourcing and operational transformation provider, has appointed Marcella Rich to its Executive Committee as Director of...

Intrum secures record customer rating for fifth year

Investor in Customers (IIC) has awarded credit management firm Intrum UK its gold standard for ‘exceptional’ customer service for the fifth consecutive...

Teleperformance completes the acquisition of Intelenet

Teleperformance (Paris: TEP), the worldwide leader in outsourced omnichannel customer experience management, today announced that it has completed the...

Trustly announces partnership with Mintos, Europe’s largest P2P marketplace

Trustly, the European payments company, has partnered with Mintos, a global online marketplace for loans which provides retail investors with a way to invest...

Content Guru Shortlisted in The Telegraph Trade Awards 2018

Content Guru is proud to announce its inclusion in the 2018 Telegraph Trade Awards shortlist, in the ‘Best International Export SME’ category. In its...

Noble Systems Continues Regional Growth Plans with Key South African Appointment

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce further growth within the EMEA region with the...

The ABC’s of Handling Customer Excuses

By Krista T. Walsh, CFCP- President, KC Collect! When dealing with overdue accounts, it can seem like there is no end to customer excuses. If we do not handle...

Equiniti Credit Services continues innovation drive with more IT hires

Equiniti Credit Services, the UK’s leading loans management and credit technology company, has recruited a further 15 software engineers to provide two...

SIA launches PSD2-compliant Open Banking platform for new digital payment services

SIA launches a new “Open Banking” digital platform allowing Italian and European banks, fintechs, corporates, SMEs and public sector organizations to...

Phoenix Commercial Collections Limited acquired by JBW Group

JBW Group Limited has today announced it has fully acquired the shares of Phoenix Commercial Collections Limited, with funding provided by OUTSOURCING Inc.....

Serrala Announces New Features for Payments as Part of its Managed Services Portfolio

Serrala, the international leading provider of solutions for inbound and outbound payments and related finance processes, today announced innovative extensions...

Preparation is crucial when taking a construction dispute to court, a new legal ruling has underlined.

Construction consultancy MPG says the High Court decision should also serve as a reminder to contractors that they need effective programmes in place before...

New joiners build on success of leading debt recovery team

A series of new appointments have been made within the industry-leading Taunton-based debt recovery team at national law firm Clarke Willmott LLP. The team is...

Noble Systems Announces Key Appointments & Regional Growth Plans

Noble Systems, a global leader in omnichannel contact centre technology solutions, has seen amazing growth in the USA over the last few years and is looking to...

Scottish business confidence slides as no deal concern mounts

Scottish small business confidence has fallen sharply and businesses north of the border are amongst the most concerned in the UK about a no deal Brexit, new...

CSA hails success of UKCCC

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has hailed the success of this year’s UK Credit and...

Arrow Global Appoints UK Head of Client Development

Arrow Global Group PLC, a leading European investor and asset manager in non-performing and non-core assets, is pleased to announce the appointment of Tim...

iPortalis launches Provisioning, Management and Billing Portal solution

iPortalis, a Cloud Services company specialising in ICT* brokerage and aggregation, today launches a comprehensive new software portal for the management of...

Qualco UK retains its ISO 27001 accreditation

Qualco UK has retained its ISO 27001:2017 certification by The British Assessment Bureau, having first achieved it three years ago. ISO 27001 is the...

Arrears are low, but we could see a shift as a result of rate rises and rise in high loan to income lending

Mark Pilling, Spicerhaart Corporate Sales managing director, says “The latest mortgage lenders and administrators statistics reveal that the proportion of...

Millennials taking on more debt, but don’t know interest rates

The UK’s younger generations have increased the amount of debt they owe over the last five years (Table 1). And worryingly, significant numbers don’t know...

JBW Group Limited acquires shares in Court Enforcement Services Limited

JBW Group Limited has today announced it has acquired shares in Court Enforcement Services Limited (CESL), with funding provided by OUTSOURCING Inc. CESL will...

Next Investments sells Next Finance & subsidiary companies to Azzurro Associates

Next Investments B.V., a Dutch holding company active in financial investments of real estate and consumer debt portfolios, has today announced the sale of its...

AfterPay now offers simple and convenient returns management

Consumers who pay their invoices with AfterPay will soon be able to maintain and update their returns themselves. This does not only benefit the end customer....

Number of local firms winning Scottish council work halves in a decade

The number of Scottish businesses winning work from their local council has almost halved over the last decade, according to a detailed new report. Further...

CSA announces stellar entertainment line up for UKCCC

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed Matt Forde – the ex-political advisor...

Arrow Global Group PLC – Interim results for the six months to 30 June 2018

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in non-performing...

Insolvency Practitioners Association Announces Appointment of Michelle Thorp as Chief Executive

The Insolvency Practitioners Association is pleased to announce the appointment of Michelle Thorp as Chief Executive with effect from 10 September. Michelle...

Business Rates & Bailiff threats: SMEs need to plan ahead

In reaction to new figures by Altus Group, that show “81,000 companies have struggled to pay their business rates, with bailiffs sent to 222 premises...

Surprise drop in consumer CCJs

The total number of county court judgments (CCJs) registered against consumers in England and Wales fell year-on-year for the first time in five years during...

Business debt soars

The total value of adverse county court judgments (CCJs) against businesses recorded in England and Wales rose sharply during the first half of the year,...

Gary Jennison appointed Chairman of Lantern Debt Recovery Services Ltd.

Lantern, which has helped over 2 million people find a way out of debt they owe since 2008, today announced the appointment of veteran banking executive Gary...

Personal insolvencies to hit 105,000 by 2022 – reaching highest level since 2012

Personal insolvencies are on track to hit 105,000 per annum by 2022, breaking highs last seen six years ago, according to the latest econometric forecast from...

Leading Debt Recovery Company Wins International Finance Award

A world-beating debt recovery agency based near Porthmadog in North Wales is delighted to win a prestigious International Finance Award (IFA) – especially as...

Qualco UK continues its tennis lending library support

Qualco UK has continued its pledge to support a tennis lending library for two Birmingham schools. In association with the Lawn Tennis Association (LTA),...

CSA recognised for ‘outstanding’ levels of customer service by the IIC

The Credit Services Association, the voice of the UK debt collection and debt purchase sectors, has registered ‘outstanding’ customer service levels in its...

European Women Payments Network conference returns to Amsterdam

Following a hugely successful inaugural event in 2017, October 2018 sees the European Women Payments Network (EWPN) conference return to Amsterdam. The only...

Second charge mortgage repossessions fall in Q2 2018

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q2 2018 was 38, 2.6%...

3.8 million UK households to default on personal debt by 2022

The number of households in personal debt default is set to increase to 3.8 million by the end of 2022, up from 3.3 million at the end of 2017 according to the...

Comment: Unemployment drops to its lowest reading since 1975

“Recent labour market figures from the Office for National Statistics show that the unemployment rate dropped to 4.0% in the three months to June, the lowest...

Record entry levels for industry technology awards at UKCCC

A record number of entries have been reported for the Credit and Collections Technology Awards, devised by Credit Connect and hosted this year by The Credit...

Moneyhub secures FCA authorisation to enable payments

Moneyhub has secured Payment Initiation Services Provider (PISP) authorisation by the FCA, cementing its place as a pioneer of open banking. The authorisation...

Cambridge framework for Distributed Ledger systems

The Cambridge Centre for Alternative Finance publishes the “Distributed Ledger Technology Systems” report to provide a common terminology and framework for...

Cabot Credit Management delivers strong performance and continued growth as Encore takes the helm

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for the six months ending 30th...

Comment on the UK Arrears and possessions figures from Mark Pilling, Spicerhaart Corporate Sales

Mark Pilling, Spicerhaart Corporate Sales managing director, says “As much as arrears remain historically low, there is the danger that anyone on a tracker...

Noble Systems Receives Frost & Sullivan’s Customer Value Leadership Award for WEM Gamification Solutions

August, 2018: Noble Systems, a global leader in omnichannel contact centre technology solutions, has received Frost & Sullivan’s 2018 Customer Value...

Satisfactions down despite increase in judgments

The total number of defaults and small claims judgments issued in Northern Ireland during the first half of the year rose to the highest levels since 2012,...

Registering of judgments at record low

The number of consumer debt judgments registered in the Republic of Ireland fell to the lowest total since modern records began in 2008, during the first half...

Jersey debt satisfactions plummet

The number of debt judgments marked as satisfied in Jersey almost halved during the first half of 2018, according to figures released today by Registry Trust....

Anglia appoints new business development manager

Vehicle credit management specialist, Anglia UK, is continuing to expand with the appointment of a new business development manager. Nathan Keegan joins the...

Arrow Global Group PLC – Proposed acquisition of Norfin Investimentos S.A. and Trading Statement

Arrow Global announces the proposed acquisition of Norfin Investimentos S.A (“Norfin”), a leading manager of real estate investments in Portugal. This...

Government bodies are the largest major debt claimants

In the past two years government bodies in Northern Ireland accounted for a larger proportion of debt judgments than lenders, according to figures released...

Effective Collection Techniques

By Krista T. Walsh, CFCP- President, KC Collect! Professional Collectors or Accounts Receivable staff are always looking for new methods to use while trying to...

Arvato UK Outsourcing Index – comment from Lloyds Bank

Chris Sood-Nicholls, managing director and head of global services at Lloyds Bank Commercial Banking, said: “While events of earlier this year will have made...

Arvato Outsourcing Index – Government outsourcing bounces back despite overall UK market softening

Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty, according to the Arvato UK...

Urgent reform needed for public sector debt collection

Public sector debt collection should not be lagging behind private sector best practice, H&F Ethical Collections said today. The joint venture between...

Clever Lending and Your Expert Group opt for OMS

One Mortgage System (OMS), the seamless single-input enquiry to completion processing platform for brokers, has been adopted by leading specialist finance...

Q2 2018 insolvency statistics – comments

Commenting on the Q2 2018 (April-June) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith, president of...

Lack of consumer finance options costing UK businesses £25bn

UK businesses could be losing out on over £25 billion in potential sales by not offering a range of consumer finance options, according to new research. The...

Parking operator says ethical debt recovery is vital for effective enforcement and encouraging behavioural change

“To deliver ethical and reliable debt recovery we need to be accountable, approachable and comply with best practice and regulatory requirements,” says...

Legal sector to benefit from fintech revolution led by Shieldpay

Shieldpay is set to transform the UK’s legal industry with its fully digital third-party managed accounts. Traditional providers are slow and expensive....

Anglia appoints new business development manager

Vehicle credit management specialist, Anglia UK, is continuing to expand with the appointment of a new business development manager. Nathan Keegan joins the...

Proposed acquisition of Norfin Investimentos S.A. and Trading Statement

Arrow Global announces the proposed acquisition of Norfin Investimentos S.A (“Norfin”), a leading manager of real estate investments in Portugal. This...

Top bid consultancy launches digital learning programme

ShineBid Services, one of the UK’s leading businesses on winning government and highly regulated bids, today launched a new digital learning programme to...

Encore Capital Group Completes Acquisition of Remaining Interest in Cabot Credit Management

Encore Capital Group, Inc. (Nasdaq: ECPG) today announced that it has completed its acquisition of the remaining interest in Cabot Credit Management (Cabot),...

Andrew Wilson & Co invests in the future of High Court Enforcement

Kelly Cookson, 34, Eric Roe, 25 and Joe Hanlon, 30, from leading recovery firm Andrew Wilson & Co, are on course to become three of the youngest High Court...

Scottish Insolvency Statistics: April to June 2018 (2018-19 Quarter 1)

Accountant in Bankruptcy (AiB) today released official statistics reporting personal and company insolvencies in Scotland for the first quarter (April to June...

CSA nominated as Best Overall Association in The Association Excellence Awards 2018

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has been shortlisted within The Association Excellence...

PayU Acquires Israeli Payment Technology Provider ZOOZ

PayU today announces the acquisition of leading payments technology platform ZOOZ. The deal supports PayU’s ongoing expansion into high growth markets and...

UL releases second generation of the UL Smart Tachograph Personalization Validation Tool

UL is proud to announce the launch of the Smart Tachograph Card Personalization Validation Tool. Smart Tachographs are the new generation of on-board mandatory...

Tinubu Square and Gestion Credit Expert: strategic partnership on debt collection services

Tinubu Square, a leading provider of trade credit, bonding & surety and receivables finance solutions, has sealed a strategic partnership with GESTION...

Arrow Global Selects Xactium to Transform Risk Management Processes Organisation-Wide

Established in 2005, Arrow Global Group specialises in the purchase, collection and servicing of non-performing loans. It identifies, acquires and manages...

UK fintech expands its international footprint into the US, converting classifieds sites into transactional marketplaces for the first time

Shieldpay has increased its global footprint by launching in the US by partnering with the car classified site, AutoClassics.com. Shieldpay enabled the site to...

Divergent insolvency rates point to two-tier debt economy – TDX Group comments

Following the release of the Insolvency Service Individual Insolvencies statistics today, Richard Haymes, Head of Financial Difficulties at TDX Group, an...

Brexit White Paper plans on insolvency are welcome – R3

Commenting on the Government’s Brexit White Paper, published earlier today, Duncan Swift, vice-president of insolvency and restructuring trade body R3, says:...

Half of all back-office processes to be automated within a decade

More than two fifths (41 per cent) of finance back-office processes could be automated in the next five years, a new study from global customer services...

Second edition of book “Happy Customers Faster Cash U.S. Edition” published

Selling on open account terms is a common business practice in the United States and in many other countries. Business people often take it for granted that...

New Aeriandi survey reveals voice is the silent cyber security threat

A new study from voice security company, Aeriandi, has highlighted UK organisations’ contradictory attitudes towards the voice channel, increasing the...

Tungsten Network launches billing service for Accounts Receivable departments

Tungsten Network, the global digital automation platform, has dramatically expanded the scope of its invoicing services with the official launch of Tungsten...

Electricity North West Supercharges Customer Contact with storm®

Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity...

Serrala Announces Release of Alevate, a Suite of Cloud-based Solutions to Manage Inbound and Outbound Payments

Serrala, the international provider of solutions for inbound and outbound payments and related finance processes, today announced the launch of Alevate, the...

New risk and compliance director at Ardent as growth continues

Liverpool-based DCA and provider of outsourced early arrears and white label solutions, Ardent Credit Services has appointed Nataly Rapoport as the company’s...

Centtrip launches new feature that enables businesses to make hundreds of payments in multiple currencies with one click

Centtrip, an international payments, FX and treasury management specialist, has introduced a unique ‘Batch Payments’ feature that enables corporate clients...

Tinubu Square wins Eurocloud Award ‘Best Vertical SaaS Solution’

Tinubu Square, a leading provider of trade credit, bonding & surety and receivables finance solutions, has been awarded the 2018 “Trophées du Cloud”...

Target Group and Telrock Systems announce partnership

Target Group Limited, the business process outsourcing and operational transformation provider and Telrock Systems Limited, a leading global provider of modern...

‘Peak faith’ in the cloud only 12-18 months away with slump to follow, warns 6point6 Cloud Gateway

Independent technology consultancy 6point6 Cloud Gateway warned today of faith in “the cloud” peaking in 2019 before collapsing in 2020, then recovering...

Walker Morris extends support in Scotland for financial services clients to meet demand

Law firm Walker Morris is providing support to its financial services clients in Scotland by taking office space in Lochrin Square, in Edinburgh’s...

Dealers Need to Be More Imaginative in Embracing Online Retailing

The lessons from High Street retailing in 2018 so far, should be informing car retailers that they need to be embracing a more imaginative approach to their...

Digital Wallet Promises to create a decentralised banking system – that is fairer and more stable

iBAN, a UK-based company, plans to launch iBAN Wallet – a digital alternative to traditional banking. iBAN Wallet aims to bring all the key banking...

Arvato Financial Solutions acquires 3C

The purchase of 3C Deutschland GmbH by the international financial services provider means insurers can now have the entire claims process managed from a...

TDX Group makes double director hire

TDX Group, the leading provider of data and technology-driven debt solutions for businesses, has appointed James Connolly as UK Business Development Director...

Redwood Technologies Group Shortlisted in Enterprise Awards 2018

Redwood Technologies Group has been nominated for the Enterprise Awards 2018, known as the “Oscars of the Technology Industry”. Now in their eighth year,...

Leeds-based Lowell gets 4th Gold for service

Lowell, the leading European credit management company based in Leeds, has again achieved Investors in Customers’ (IIC) Gold status. This is the fourth year...

New artificial intelligence-driven software has potential to change the customer experience delivered by call centres forever

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 the launch of...

Saxo Payments Banking Circle VP of Marketing appointed to the Executive Board of the European Women Payments Network

Miranda McLean, VP of Marketing at ground-breaking financial utility, Saxo Payments Banking Circle since its launch, has been appointed to the Executive Board...

UK technology startup Rimilia secures place in Microsoft ScaleUp programme

Rimilia, a leading global intelligent financial automation software provider, has announced a collaboration with Microsoft after being accepted onto the...

Reaction to Welsh Government abolishment of council tax imprisonment

Alistair Chisholm, head of advice sector policy and partnerships at PayPlan, wrote an industry report ‘I can’t believe we still do that’ in November...

Business rates appeals from 2010 remain unresolved

More than 133,000 businesses are still waiting for an appeal of their business rates valuation from 2010 to be resolved, council leaders reveal. More than 1...

SIA the first network provider certified for instant payments of the ECB

SIA is the first Network Service Provider to have acquired certification from the Eurosystem (ECB and national central banks in the Eurozone) to provide access...

Over a third of Brits think the UK will be cashless in 10 years or less

Online research from Equifax, the consumer and business insights expert, reveals over a third (37%) of Brits believe the UK will be a cashless society within...

Content Guru Scores Top Marks in New Education Framework

UK-based customer engagement technology leader, Content Guru, has been enlisted into the new Education Framework, where it will make its award-winning cloud...

CSA confirms programme for 2018 UKCCC with key focus on technology

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the full programme for this year’s UK...

Payments community calls on Government to show courage in supporting the UK payments industry

The Emerging Payments Association (EPA) has today published its response to HM Treasury’s (HMT) call for evidence on cash and digital payments in the new...

Claims companies rush for profits before a new regulator takes hold

On 5th June the Financial Conduct Authority (FCA) published a consultation on regulating Claims Management Companies (CMCs) when they fall under the remit of...

Hanse Orga Group Rebrands, Now Renamed Serrala

Hanse Orga Group, an international provider of solutions for inbound and outbound payments and related finance processes, today unveiled its new name and...

Slider to appear for charity event

On Thursday the 2nd August rock band around 20:00hrs SLIDER will appear at the Cage Wine Bar, Reigate, Surrey on behalf of ‘Grassroots Suicide Prevention’....

UK business debt rises by a quarter

The total value of UK business judgments rose sharply by 25 percent during the first quarter of the year, according to figures released today by TrustOnline....

Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in Ventana Research’s ‘Value Index: Contact Centre in the Cloud in...

Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience

Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer...

Getronics maintains top customer satisfaction rankings

Getronics, the global ICT services group, has maintained market-leading customer satisfaction ratings in the last twelve months, according to the Whitelane...

StepChange Chairman to step down to chair the new Single Financial Guidance Body

StepChange Debt Charity today congratulates Sir Hector Sants on his appointment as the first Chair of the new Single Financial Guidance Body, and announces...

CVA reforms needed, says insolvency and restructuring trade body

Reforms should be made to improve the effectiveness of Company Voluntary Arrangements, a common High Street insolvency procedure, according to research...

Northern Irish judgments rise in Q1

The total number of defaults and small claims judgments issued in Northern Ireland during the first quarter of the year rose to the highest levels since Q1...

Prospering economy shrinks bad debt losses

Businesses in the UK have reported decreasing bad debt losses in a sign of a strengthening economic environment. On average, businesses wrote off 2.0 percent...

SIA acquires card processing businesses from First Data

SIA, a European high-tech leader in payment infrastructure and services, and First Data Corporation (NYSE: FDC), a global leader in commerce-enabling...

Decrees against Scottish companies skyrocket

The number of debt decrees registered against Scottish companies sharply rose during the first quarter of 2018, according to figures released today by Registry...

StepChange Debt Charity comments on Which? letter to FCA on overdrafts

In a letter addressed to the FCA signed by 84 MPs, Which? today [23rd May] demands urgent action on restricting unarranged overdraft charges to the same level...

One in six bankrupts declaring assets have over £50,000 – R3

One-in-six (15%) people who declared their assets when entering bankruptcy in 2016-17 had assets worth over £50,000, serving as a stark reminder that you...

Fintech pioneer Centtrip launches bespoke fee structure

Fintech pioneer Centtrip has introduced a bespoke fee structure available to all its corporate clients, enabling them to decide when and how they are charged...

Lowell Q1 2018 Results: a positive start to the year and increased funding flexibility

Lowell, a European leader in credit management services, has delivered another positive set of quarterly results for the period 1 January to 31 March 2018,...

Debt collectors act to support customers with mental health issues

The debt collection industry has taken a significant step towards stopping people in debt with mental health problems from having to pay to prove their...

‘Relentless’ rise in CCJs highlights precarious state of household finances

The Registry Trust has today published figures showing that 305,877 county court judgments (CCJs) were registered against consumers in England and Wales during...

Leap in tribunal awards

The number of tribunal awards registered during the first quarter of the year rose by a half compared to Q1 2017, according to figures released today by...

MBA appoints Former Adere Director

MBA-Group strengthens the team by appointing New Business Sales Director Martyn Viquerat in support of our continued investment in digital technology and wider...

CSA appoints new Head of Sales

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has appointed Mark Buckley as its new Head of Sales....

CallMiner Eureka named Best Speech Analytics Solution and a Top 10 Contact Centre Technology

CallMiner, the award-winning platform provider of speech and customer engagement analytics, announced today that Eureka 10, The Post Contact Interaction...

Huddersfield FC bottom of the table when it comes to paying suppliers

Data released today in Creditsafe’s Prompt Payment Premier League, has revealed Huddersfield FC takes on average 53 days beyond payment terms to pay invoices...

Payments disrupter launches its new Global Account with a smart card and crypto currency functionality

Payments disrupter Paysend opened pre-registration for its new platform this week, with a headline feature of a new smart card allowing customers to select and...

UK outsourcing market dominated by financial services

Outsourcing contracts worth £718 million were signed in the UK between January and March, with financial services and retail businesses the most active...

Cabot Credit Management delivers strong performance as Encore announces Cabot is to become a wholly owned subsidiary

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for the three months ending 31st...

New appointments strengthen management team for Anglia

Anglia UK has strengthened its senior management team with the appointment of two new directors. Lyn Danaher and Duane Snelling join the credit management firm...

Highways England Dart Charge Scheme Selects JBW Group to Recover Unpaid Penalty Charge Notices For Further 3 Years

JBW Group, one of the UK’s leading Enforcement service and Debt Recovery providers to Local and Central Government, have now cemented their position as the...

Liquid Voice Expands Solution Portfolio With New Advanced Voice Analytics

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics. This...

Global Alliance Formed to Standardise Parking Data

The Alliance for Parking Data Standards has been formed by the British Parking Association, the International Parking Institute and the European Parking...

Combating our love-hate relationship with contactless payments

Lina Andolf-Orup, Global Product Marketing Manager, Fingerprints Contactless payments’ popularity is undeniable. Of the 3.5 billion payment cards produced...

UK exporters under pressure as global payment terms lengthen

UK exporters face cashflow pressure as the length of payment terms reach record highs globally, according to leading trade credit insurer Euler Hermes. The...

Qualco UK launches inaugural charity football tournament

Qualco UK invites the industry to get involved in its inaugural charity seven-a-side football tournament, which will take place during the Autumn at Walton...

Consumers warned as judgments soar

UK consumers saw a 22 percent spike in adverse debt judgments last year, according to national statistics released today (May 4) by TrustOnline. Over the same...

Hanse Orga Group’s Secure Electronic Banking Payment Solution is Now Bacs Approved

Today, Hanse Orga Group, the market leader in financial automation software, announced that its secure electronic banking payment solution, EBSec®, is now...

Alan Smith Joins Court Enforcement Services as Director of High Court Compliance

Court Enforcement Services has appointed the experienced and authorised High Court Enforcement Officer, Alan Smith. He will report directly to the Board on all...

UK Finance comments on new joint EU-UK working group on financial services

The European Commission and HM Treasury have today asked the European Central Bank and the Bank of England to convene a technical working group on risk...

CSA announces strong line up of speakers for UKCCC

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the first of an impressive line-up of...

DWF grows financial services sector with new appointments

DWF has announced further growth of its financial service sector group with the appointment of partner Martin Puglsey, who joined DWF in October 2017 from the...

Enforcement Agents seek to extend CCJ debt enforcement work

Proposed reforms that would allow high court enforcement officers and certificated enforcement agents to enforce small sum County Court Judgments and Consumer...