
StepChange comments on new insolvency data and proposals
Today, the Insolvency Service has published its annual performance data for 2020 about Individual Voluntary Arrangements (IVAs). StepChange has long been...
February 26th, 2021

Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification
Noble Systems, a global leader in omnichannel contact center technology solutions, is delighted that Simply Business, one of the UK’s largest business...
February 26th, 2021

Why the Prompt Payment Code could be Anti-SME
Changes to the Prompt Payment Code were recently announced by the government in an attempt to further protect small firms from poor payment practices. A...
February 26th, 2021

KURVE and PayPoint offer app-based PAYG metering for heat network adopters
KURVE, the UK’s first web-based smart metering solution for heat networks, has joined forces with digital payment expert, PayPoint, to offer customers the...
February 25th, 2021

Duff & Phelps Announces Plans to Unify Company Under Kroll Brand
Duff & Phelps, the world’s premier provider of services and digital products related to governance, risk and transparency, today announced plans to...
February 25th, 2021

R3 responds to draft pre-pack legislation
Colin Haig, President of insolvency and restructuring trade body R3 and Head of Restructuring at Azets, responds to the publication of amended draft...
February 24th, 2021

STA appoint new Business Development Manager
STA International is pleased to announce the appointment of Jonathan De Gilbert as Business Development Manager. Jonathan spent the past 15 years with...
February 23rd, 2021

FCA vulnerability guidance welcomed as ‘powerful call to action’ for firms
The Financial Conduct Authority has today announced its finalised guidance for firms on the fair treatment of customers in vulnerable circumstances. The Money...
February 23rd, 2021

Businesses facing challenging start to 2021 despite drop in insolvencies
Insolvency figures released on Friday by the Government’s Insolvency Service show a 50% drop in insolvencies compared to January 2020. In January 2021 there...
February 23rd, 2021

Tweeq Signs Partnership Deals with Mastercard and Paymentology
Tweeq, a Saudi fintech which aims to provide a feature-rich spending account for individuals and SMEs, has signed exclusive partnership agreements with...
February 22nd, 2021
Monthly corporate and individual insolvency statistics (January 2021) – R3 response
Corporate insolvencies decreased by 39.1% to 752 in January 2020 compared to December’s figure of 1,235, and were 50.4% lower than January 2020’s figure of...
February 22nd, 2021

Monthly corporate and individual insolvency statistics (January 2021) – response
Corporate insolvencies decreased by 39.1% to 752 in January 2020 compared to December’s figure of 1,235, and were 50.4% lower than January 2020’s figure of...
February 19th, 2021

Over half of tenants say their landlord allows flexible payments
New research reveals that an impressive 75 percent of tenants describe relationships with their landlords as “good” or “very good”, while 89 percent of...
February 19th, 2021

FISCAL Technologies introduces new Shared Service Centre solution providing benefits in cost, control and compliance
FISCAL Technologies, the Procure-to-Pay risk management solution provider, has today announced the launch of its upgraded Shared Service Centre offering, which...
February 19th, 2021

Noble Systems Provides Inbound and IVR Solutions to Help SPT Improve Independence of Disabled and Elderly Passengers
Noble Systems, a global leader in omnichannel contact center technology solutions, is delighted to announce a new customer in Scotland – SPT (Strathclyde...
February 19th, 2021

60 percent of consumers are using universal mobile wallets
As more people become accustomed to the security and convenience of the digital channel, digital transactions including mobile wallet payments are continuing...
February 17th, 2021

Luckbox rolls out Skrill and NETELLER payment services
Luckbox, a pioneering esports betting platform, today announced the roll out of Skrill and NETELLER, part of leading integrated payments platform Paysafe, to...
February 17th, 2021

Yooz announces 1,000+ active users on Sage
Yooz is the most powerful AP Automation solution, offering real-time self-learning processing technologies – Artificial Intelligence and Deep Learning...
February 16th, 2021

New cashless payment provider Evershare partners with Moneyhub to offer 75% cheaper donations
2020 saw most physical events cancelled and accelerated the UK’s advance to becoming a cashless society. ATM cash withdrawals were around 40% lower in...
February 16th, 2021

PayPoint’s digital solutions help businesses offer flexible customer payments
To help businesses meet customer needs and provide greater support for the financially vulnerable, PayPoint is stepping up the benefits for its digital...
February 15th, 2021

Changing Customer Behaviour Impacts Contact Centres and Creates New Demands for the Customer Experience
Noble Systems, a global leader in omnichannel contact center technology solutions, recently conducted a contact centre market survey to explore changes in...
February 11th, 2021

Paysend to Waive Money Transfer Fees in Celebration of Chinese New Year
To celebrate Chinese New Year, global end-to-end payments provider Paysend has announced that the company is waiving international money transfers fees for...
February 11th, 2021

Securing debt amongst most searched in second charges – latest Knowledge Bank Tracker results reveal
New research from criteria search specialist Knowledge Bank shows 2021 looks set to be another year of change in the mortgage market. Knowledge Bank recorded a...
February 9th, 2021

Simpson & Marwick expands thanks to Glasgow merger
FAST-growing legal firm Simpson & Marwick has added a Glasgow-based operator to its stable, as part of its ambitious expansion across Scotland and across...
February 8th, 2021

Partnership to provide new skills and new jobs in Birmingham
A successful training and employment programme is set to give over 200 people in and around Birmingham the opportunity to retrain and secure full-time work....
February 8th, 2021

StepChange welcomes new Insolvency Service guidance on misleading advertising
New Insolvency Service guidance published today on monitoring Insolvency Practitioners, making Insolvency Practitioners responsible for the advertising by the...
February 8th, 2021

PSR consults on ways to reduce risks to the successful renewal of the UK’s interbank payment systems
The Payment Systems Regulator (PSR) has published a consultation setting out ways to reduce risks to the successful renewal of the UK’s interbank payment...
February 5th, 2021

Government urged to bring forward Debt Management Bill
The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has urged the government to prioritise reforms to the way it collects...
February 5th, 2021

Intrum cements top customer service rating
Credit management firm Intrum UK has achieved gold rating in an independent customer experience assessment for the seventh consecutive year. Investor in...
February 5th, 2021

Skills Minister and Shadow Minister to headline CSA’s Learning and Development Conference
Two senior politicians are set to headline and inspire an upcoming conference on Learning & Development (L&D) organised by the Credit Services...
February 5th, 2021

Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions
Noble Systems, a global leader in omnichannel contact center technology solutions, has been named a 2021 Remote Work Pioneer by TMCnet. The award recognises...
February 4th, 2021

Woolard review – broader response
Commenting on the Woolard Review, Deborah Ware, chief operating officer at Financial Wellness Group said: “change is needed to ensure that the debt advice...
February 4th, 2021

Accounts Payable Software is ‘Top Banana’ for Finance Efficiency
Creative Communications agency, Top Banana, has re-imagined its Invoice Processing and Accounts Payable process, removing the need for over 300 invoices per...
February 4th, 2021

Duff & Phelps appoints Kris Carpen as Senior Director in its Restructuring Advisory practice
Duff & Phelps today announced that it has appointed Kris Carpen as Senior Director within its Global Restructuring Advisory practice, based in London....
February 4th, 2021

Begbies Traynor strengthens North East operation with appointment of additional partner
Leading professional services firm Begbies Traynor has appointed Andrew Little as partner, working across the North East. With 30 years’ experience as an...
February 3rd, 2021

Robertsons Solicitors appoints three new directors
Law firm Robertsons has recently made three Director appointments at its Park Place offices in central Cardiff. Children’s Law expert Rhian Whiting, Site...
February 2nd, 2021

Growing fear for private renters with an uncertain financial future
With the UK in the midst of yet another national lockdown, and many months of uncertainty still ahead, fears over financial stability remain high. In a survey...
February 2nd, 2021

AI Can Help Banks Understand The Customer’s Pandemic ‘Story’
The pandemic has driven a chaotic scattering of consumer behaviours that is unique in modern history, with fear and uncertainty driving many financial...
February 2nd, 2021

Visma | Onguard continues to grow during period of uncertainty
Fintech company Visma | Onguard, the leading specialists in the order-to-cash process, has continued to expand its capabilities in technology, innovation and...
February 2nd, 2021

Woolard report sets encouraging agenda to reduce debt problems
StepChange Debt Charity is extremely pleased to see the breadth and scope of issues that the Woolard review report, published today, is encouraging the FCA to...
February 2nd, 2021

Financial Wellness Group launches B2B division to focus on the needs of creditors and other partners
Financial Wellness Group has launched Benesse, which will focus on delivering its services via partner organisations, including creditors, housing...
February 1st, 2021

Latest changes to payment policies
It’s about time the government actually required big businesses to speed up payments to small suppliers rather than just relying on voluntary measures. The...
February 1st, 2021

Annual insolvency statistics – response
Colin Haig, President of insolvency and restructuring trade body R3 and Head of Restructuring at Azets, comments on the 2020 corporate and personal insolvency...
February 1st, 2021

Fintech Ignition appoints Russell Scrimshaw
Ignition Advice today announced that Russell Scrimshaw has accepted the roles of Deputy Chairman of the Board of Directors and Non-Executive Director....
February 1st, 2021

Noble Systems Receives “2020 Workforce Optimization Innovation Award” for its Gamified Learning Management System
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its innovative Noble® Gamified Learning...
January 29th, 2021

Review of the CRM Code for Authorised Push Payment (APP) scams published by the LSB
The LSB has today published its report of the review into the Contingent Reimbursement Model Code (CRM Code) for APP scams, following an industry wide...
January 29th, 2021

Yooz unveils Yooz Rising AP automation software
Yooz, the cloud-based Purchase-to-Pay (P2P) automation software company, has today unveiled Yooz Rising, its new and improved AP automation solution. With...
January 28th, 2021

The Ministry of Collections
When I think about the next couple of years for the UK banking industry, this nightmare scenario comes to mind. A milkman is going door-to-door collecting...
January 26th, 2021

PayU partners with Twisto to offer deferred payments across Poland
PayU, global online payments provider, has partnered with Twisto, a leading Czech FinTech offering deferred payments on the Polish market, to bring additional...
January 26th, 2021

Aryza Announce New Product Launch
The Aryza Group has today launched Aryza Annual Review, a new digital solution designed to help IVA providers better manage customer repayment plans. By using...
January 26th, 2021

90 local authorities and housing organisations turn to PayPoint for accessible financial support for struggling families
Increasing numbers of local authorities are utilising the instant cash solution from PayPoint to financially help families quickly, as the current lockdown...
January 25th, 2021

Paysend doubles in size since start of pandemic to 3 million customers
UK-based FinTech Paysend today announced its arrival at the 3 million customer milestone, doubling in size since the start of the pandemic in March 2020....
January 25th, 2021

Wylie & Bisset expands business recovery and insolvency department with appointment of mlm solutions senior management team
Scottish chartered accountancy practice Wylie & Bisset has significantly expanded its business recovery and insolvency department with the appointment of...
January 25th, 2021

Contact centres can speed up phone payments while giving agents and customers a frictionless experience
Contact centres can now securely take phone payments faster while giving customers an even better experience, thanks to innovative changes to Eckoh’s...
January 25th, 2021

Q4 and full year 2020 Northern Ireland judgments
The number of debt judgments registered against Northern Ireland consumers in the fourth quarter of 2020 was just 699, a huge fall of nearly 60 percent...
January 25th, 2021

The Dispute Service is proud to be working in partnership with compliance platform, Complylex, to help landlords and letting agents
As of today, the Dispute Service is proud to be working in partnership with Complylex, the online compliance-based platform for estate and letting agents....
January 25th, 2021

England an Wales business CCJs fall 36% in Q4 2020
County Court Judgments (CCJs) against businesses in England and Wales fell 36 percent in Q4 2020, compared to the same quarter in 2019, according to figures...
January 25th, 2021

Company Success Update from Dale Williams, Telrock CEO
Despite all the challenges associated with 2020, Telrock weathered these difficult conditions very well and I am pleased to share the following major...
January 22nd, 2021

HighRadius named a leader in IDC MarketScape for accounts receivable automation software second time in a row
HighRadius, a fintech enterprise Software-as-a-Service (SaaS) company specializing in automating the order to cash and treasury management processes, today...
January 22nd, 2021

Biden’s Executive Order on Evictions Falls Short – Racial Justice Group Responds
In response to news that President Joe Biden is signed an executive order to extend the current Center for Disease Control’s eviction moratorium (instituted...
January 22nd, 2021

Paysend announces Alexander Nicolaus as Chief People Officer
Global FinTech firm Paysend today announced that people & culture influencer Alexander Nicolaus has joined the company as Chief People Officer, and will...
January 21st, 2021

DNA Payments acquires Active Merchant Services
DNA Payments Group (DNA), a fast-growing vertically integrated payments company, has acquired Active Merchant Services (also known as Active Payments), a...
January 21st, 2021

More than half of European SMEs Confident in 2021 Business Recovery
Despite continued uncertainty, 57% of SMEs across seven European markets feel positive about the future and think that economies will recover to pre-Covid...
January 21st, 2021

Aryza announce second major acquisition of 2021
The Aryza Group has today announced the acquisition of HubSolv, a move that will significantly strengthen Aryza’s already dominant position within the...
January 21st, 2021

Why CMOs Should Care About Customer IAM
The surge to move online in 2020, in turn, has driven demand for high-performance, cost-effective customer identity access management solutions. And as we kick...
January 20th, 2021

European NPL sales hit a four-year low – Debtwire European NPLs 2020 Report
Sales of European non-core and non-performing loans (NPLs) hit a four-year low last year with EUR 67.7bn sold, according to the new European NPLs FY20 Report....
January 20th, 2021

Cashless society must keep economy open to all
Cash refusal is accelerating in the UK, according to a report published yesterday by Which? 34% of people asked said they had been unable to pay with cash at...
January 20th, 2021

Debt Collection trade body to host People Development Conference
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is hosting its second Learning & Development...
January 20th, 2021

Solving late payment culture must go further than PPC change alone
With changes to the UK’s Prompt Payment Code (PPC) meaning less time for big businesses to pay smaller firms, Nick Jackson, President at CIMA and Finance...
January 19th, 2021

Money Advice Trust welcomes strengthened Prompt Payment Code
The Money Advice Trust, the charity that runs Business Debtline, has welcomed the Government’s announcement of action to strengthen the Prompt Payment Code....
January 19th, 2021

Comment: Prompt Payment Code strengthened to help small firms
Based on this morning’s news “Prompt Payment Code strengthened to help small firms”, Scott Donnelly, CEO, CapitalBox said: “This is a great...
January 19th, 2021

Phoebus Software and FSHorizons sign strategic partnership agreement
Phoebus Software Limited (PSL) and Financial Services Horizons (FSH) have entered into an exclusive strategic partnership agreement. This is the latest...
January 19th, 2021

Monthly corporate and individual insolvency statistics (December 2020) – R3 response
· Corporate insolvencies increased by 37.8% to 1,228 in December 2020 compared to November’s figure of 891, and were 9.2% higher than December 2019’s...
January 18th, 2021

CCR and HighRadius agree partnership
CCR and HighRadius have announced a major new partnership that will aim to bring knowledge and discussion to the industry. The two have agreed to partner to...
January 14th, 2021

StepChange Comments on FCA’s Proposed Amendments to Mortgages and Consumer Repossession Guidance
Responding to today’s proposals from the Financial Conduct Authority on amendments to its tailored treatment requirements for people experiencing financial...
January 13th, 2021

Visma | Onguard strengthens market position with acquisition of Outstanding24
Visma | Onguard, the fintech company dedicated to the order-to-cash process, today announces the acquisition of Dutch scale-up, Outstanding24, taking over all...
January 13th, 2021

76% of tenants welcome the eviction ban extension according to tenant and landlord survey
Research by lettings and estate agent, Barrows and Forrester, has revealed that the vast majority of tenants welcome the extension to evictions announced at...
January 13th, 2021

Sigma bolsters leadership team with new financial services specialist
A respected outsourcing business has announced the appointment of a new director who will lead the firm’s expansion into the financial services sector in the...
January 13th, 2021

Charity welcomes proposed improvements to Debt Relief Orders
The Money Advice Trust, the charity that runs National Debtline, has welcomed the Government’s proposed changes to the financial eligibility criteria for...
January 12th, 2021

Call for DRO application fees to be reduced or waived
Responding to today’s news that the Insolvency Service is proposing to change the DRO rules by calling for the Insolvency Service application fee to be...
January 12th, 2021

PayPoint urges local councils to offer Cash Out option to ease hardship for School Meal and Winter Hardship voucher benefiters
Following the start of a 3rd national lockdown and the government’s commitment to continue to support COVID-19 related hardship funds, digital payments...
January 12th, 2021

Paysafe’s NETELLER launches new business and consumer features
NETELLER, the digital payments service from Paysafe, a leading integrated payments platform, has launched a raft of new features to enhance the user experience...
January 12th, 2021

The Aryza Group Announces New Acquisition
The Aryza Group have today announced the acquisition of Anchor Computer Systems, a move that will strengthen Aryza’s already dominant position within the...
January 12th, 2021

Amir Ali announced as new President of the Professional Paralegal Register
The former Chairman of the CCUA who has over three decades of experience in both Legal and Enforcement sectors, Amir Ali, has become the inaugural President of...
January 11th, 2021

StepChange welcomes eviction ban extension
StepChange Debt Charity welcomes the extension of the rental evictions ban, which is the only appropriate response in the midst of the current public health...
January 11th, 2021

Ascent Acquires Financial Services Firm
Ascent Performance Group, the financial services outsourcing business and part of the Irwin Mitchell Group, has enhanced its market-leading position by...
January 7th, 2021

New Report: Private debt collectors could recover £6bn of outstanding Government loans
A consistent policy for the repayment or recovery of Business Bounce Back Loans (BBLs) and the use of professional debt collection agencies to ensure best...
January 7th, 2021

Conveyancing Association responds to Government announcement on leasehold
In response to the Government’s planned reforms to leasehold announced today, Beth Rudolf, Director of Delivery at the Conveyancing Association, said: “The...
January 7th, 2021

Industry Veteran Joins MBM Commercial’s Dispute Resolution Team
MBM Commercial (“MBM”), an award-winning law firm with offices in London and Edinburgh, has bolstered the firm’s Dispute Resolution practice with the...
January 4th, 2021

Webio ranked 2nd in Deloitte Technology Fast 50 Awards 2020
Webio today announced that it ranked number 2 in the 2020 Deloitte Technology Fast 50, a ranking of the 50 fastest growing technology companies in Ireland. The...
December 17th, 2020

Comment: Taxpayers may lose £26bn on unpaid loans
Based on this morning’s news that Taxpayers may lose £26bn on unpaid loans, Scott Donnelly, CEO, CapitalBox said: “As the spotlight shines on taxpayers to...
December 17th, 2020

Sensée named Small/Medium Outsourced Contact Centre of the Year at the 2020 Contact Centre Network Northern Ireland Awards
Work-from-home specialist Sensée was named Outsourced Contact Centre of the Year in the small/medium sized centre category at the 2020 Contact Centre Network...
December 17th, 2020

Yooz helps accelerate the Digital Transformation of GSC Grays
GSC Grays, a leading independent rural practice and property consultancy in the UK, has announced it has chosen Yooz, the easiest and most powerful cloud...
December 16th, 2020

Insolvency numbers show the levels of debt people are facing is catching up with them
Commenting, Louise Brittain, Restructuring and Insolvency Partner at Azets, the UK’s largest regional accountancy and business advisor to SMEs, said:...
December 16th, 2020

Monthly corporate and individual insolvency statistics (November 2020) – response
Corporate insolvencies increased by 4% to 889 in November 2020 compared to October’s figure of 862, and were 41% lower than November 2019’s figure of...
December 15th, 2020

Avamore Capital streamlines customer journey with Nivo integration
Avamore Capital has integrated Nivo’s ID verification and messaging technology with the aim of further digitise their end-to-end lending process and make it...
December 15th, 2020

Paysend Group releases 2019 Financial Statement and Annual Report
UK-based global FinTech payments group Paysend has today released its Annual Report and financial statements for the year ending 31st December 2019. The report...
December 15th, 2020

PayU extends offering to Wix users to serve e-commerce demand from SMBs in wake of COVID-19
Today, PayU, the e-payments and fintech division of Prosus, announces the expansion of its offering to users of Wix eCommerce, a leading cloud-based web...
December 15th, 2020

Birmingham firm gives Christmas donation to city’s Children’s Hospital Charity
A Birmingham-based outsourcing firm has donated £1,200 to Birmingham Children’s Hospital Charity to help bring more festive cheer to poorly children this...
December 15th, 2020

Civil court fee alignment continues a stealth tax on consumers and an affront to justice
The Civil Court Users Association (CCUA), whose members issue around 85% of Civil Money Claims in the Courts in England & Wales, is appalled at the latest...
December 14th, 2020

Paymentology joins API Exchange to support financial inclusion in Asia
UK cloud native payment processing platform Paymentology has joined APIX, a global open-architecture platform supporting financial innovation and inclusion....
December 14th, 2020

Garfunkelux Holdco 3 S.A. successfully prices an offering of £117.5 million (equivalent) senior secured notes
Lowell (“Lowell” or the “Group”), a European leader in credit receivables management, today announces that Garfunkelux Holdco 3 S.A. has successfully...
December 14th, 2020

Review of Effective Warnings provision of the CRM Code published by the Lending Standards Board (LSB)
The Lending Standards Board (LSB) has published a summary report evaluating firms’ implementation of provision SF1(2) – Effective Warnings of the...
December 10th, 2020

Pre-pandemic personal insolvencies set stage for current financial pain, figures show
Even before the pandemic hit the UK economy, many people were finding it hard to get by, with personal insolvencies highest among women, people living in...
December 10th, 2020

Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service
Noble Systems, a global leader in omnichannel contact center technology solutions, offers relief for companies dealing with high inbound call volumes and...
December 10th, 2020

R3 responds to ban on statutory demands and winding up petitions
Christina Fitzgerald, Vice President of insolvency and restructuring trade body R3, responds to the Government’s decision to extend its ban on the use of...
December 10th, 2020

Hoist Finance launches new services to help people in debt
Hoist Finance has taken an important step towards becoming the leading pan-European debt resolution company for people in financial distress. In line with the...
December 7th, 2020

Robinson Way rebrands to Hoist Finance UK
The name Robinson Way, one of the oldest in the UK Collections industry, is to disappear eight years after the business was acquired by Hoist Finance, a debt...
December 7th, 2020

Successful restructure for central London restaurant Arros QD with unanimous stakeholder approval
RSM has advised on the successful restructuring of In Paella Limited t/a Arros QD, sister company to the Iberica group of restaurants. Arros is a high-quality...
December 4th, 2020

Weathering the storm: How credit management can ease the strain on struggling SMEs
For small and medium-sized enterprises (SMEs), 2020 has arguably been the most financially challenging year in modern peacetime, and that is before the...
December 2nd, 2020

UK employees waste over 40 working days a year each on tasks that could be automated by robots
UK employees believe they are wasting more than 40 working days a year each on routine tasks that could be done by technology, such as digital workers,...
December 2nd, 2020

Paysend partners with Samsung Pay for contactless payments
UK-based global FinTech company Paysend has announced a brand-new partnership with Samsung Pay. This will allow Samsung users to store their Paysend Mastercard...
December 2nd, 2020

Information Redesign: Financial services sector wasting millions in unnecessary call centre volumes
A new research report from Go Inspire Group reveals that the UK financial services sector could be saving over £47 million every year from reduced call...
December 2nd, 2020

Debenhams liquidation – comment
Following the announcement that Debenhams stores are set to close, Nick Hill, customer advisory manager at the Money and Pensions Service, said: “This is...
December 2nd, 2020

Onguard welcomes Adriaan Kom as Chief Commercial Officer
Onguard, the fintech company dedicated to the order-to-cash process, has today announced it is welcoming Adriaan Kom as its new Chief Commercial Officer....
December 1st, 2020

Money Advice Trust welcomes new Vulnerability Commitment for the energy sector
The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has today welcomed the launch of Energy UK’s Vulnerability Commitment....
December 1st, 2020

Virtual communications: How to handle difficult workplace conversations online
Have potentially difficult conversation at work, like discussing a pay rise, explaining deadline delays or going through performance reviews are hard to do...
November 30th, 2020

A quarter of banking customers noted an improvement in customer service over lockdown, research shows
A quarter (27%) of banking customers noted an improvement in their customer experience over lockdown, according to research conducted by SAS, the leader in...
November 30th, 2020

DLRT wins Virgin Money award
DLRT, part of the TALL Group of Companies, have won a Virgin Money supplier award for a rapid response to cheque printing solutions. The market leader, based...
November 30th, 2020

PKF Geoffrey Martin warns that the change in HMRC preferential status from 1 December could result in increased insolvencies and calls upon the Government to defer the change
From 1 December 2020, under the provisions of the Finance Act 2020 the status of most monies owed to HM Revenue & Customs (“HMRC”) in formal...
November 27th, 2020

One in five insurance customers saw an improvement in customer service over lockdown, research shows
One in five insurance customers noted an improvement in their customer experience over lockdown, according to research conducted by SAS, the leader in...
November 27th, 2020

Baroness Tyler of Enfield appointed new Money Advice Trust President and Otto Thoresen as an Ambassador
The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has today announced Baroness Tyler of Enfield as its new President....
November 26th, 2020

Lowell third quarter results 2020 – Continued resilience, efficiency, and delivery
Lowell, a European leader in credit management services, today announced its results for the quarter ending 30 September 2020. Financial highlights Resilient...
November 26th, 2020

CSA’s reaction to the Chancellor’s Spending Review
Spending Review statement: Chris Leslie’s (CEO of the CSA) reaction to the Chancellor’s Spending Review. “The OBR’s forecast of an economic...
November 26th, 2020

Paylink Solutions integrates HooYu to digitalise the lending onboarding journey
Leading KYC and customer onboarding specialist, HooYu, today announced a partnership with Paylink Solutions to help accelerate digital transformation in the...
November 25th, 2020

Ebury and TrustBills partner for growth and better services
Ebury, the global transaction platform, has signed a new partnership with TrustBills, a rapidly growing German fintech that helps companies finance their...
November 25th, 2020

Euler Hermes launches new solution to support green recovery
Euler Hermes Transactional Cover Unit (TCU) has launched the Green2Green Single Risk credit insurance solution. This pioneering product will contribute to...
November 25th, 2020

Financial Wellness Group calls for the extension of Help To Save to all debt solution customers
Financial Wellness Group is calling for Help To Save to be extended to enable all those on a debt solution to make use of the scheme, in conjunction with the...
November 25th, 2020

Flexys and Bamboo enter multi-year partnership
Flexys is pleased to welcome award-winning lender, Bamboo, as its latest financial services client as the two companies enter into a multi-year agreement....
November 24th, 2020

Paymentology to help reshape the $5.4 trillion digital payments industry
Global contactless, non-cash, debit card, credit card, mobile and digital transactions are expected to cross more than US$100 trillion in 2019, including US$77...
November 24th, 2020

Transactions hit pre-pandemic levels as market shows further signs of a return to health
Following the latest transaction data from HMRC, the latest data shows that transactions have returned to pre-pandemic levels for the first time. Director of...
November 24th, 2020

Paysend resolves 97% of support queries within 24 hours during pandemic
As the world continues its race towards total digitalisation, embracing customer feedback is essential to ensure positive engagement, and to improve services...
November 24th, 2020

Are we creating a false ceiling? – Comment on the HMRC property transactions for October
Following the property transactions announcement this morning, Richard Pike, sales and marketing director at Phoebus Software, says “We have now reached a...
November 24th, 2020

Lockdown 2.0 will create an £8.49bn monster, repeating the mistakes of 2014
Black Friday 2014 turned from a retailer’s dream to a delivery nightmare as overwhelming demand crashed many UK websites and snapped supply chains....
November 23rd, 2020

New International Debt Collections Handbook from Atradius Collections
The 2020 edition of Atradius Collection’s International Debt Collections Handbook is now available. Providing a guide to collecting debt around the world...
November 23rd, 2020

Covid heightens risks faced by law firms
The ongoing implications of Covid-19 mean law firms must be more vigilant then ever in how they plan for – and protect against – key risks...
November 23rd, 2020

Latest Annual Review from the Dispute Service Reveals Tenancy Deposit Insights from 2020
The Dispute Service, which operates the Tenancy Deposit Scheme (TDS), has released its 2020 Annual Review. This annual report is a popular publication in the...
November 23rd, 2020

Debt respite scheme aimed at helping individuals in debt
A new Government scheme which aims to help people experiencing difficulties with debt is due to come into force in May 2021. The Debt Respite Scheme (Breathing...
November 23rd, 2020

Neil Jinks’ Role Changes at Court Enforcement Services
Despite only being 4 months into his tenure with Court Enforcement Services, Neil Jinks’ role has changed to reflect the work that he is undertaking for the...
November 20th, 2020

Property repo hotspots revealed as homes sell for as little as 50% of market value
Home Buying platform, Yes Homebuyers, has revealed which areas of the England and Wales currently rank as the property repossession hotspots, as well what...
November 19th, 2020

Just expands finance team with the appointment of Charlotte Smith
Just, the enforcement market integrator, has appointed Charlotte Smith to their finance division. Charlotte joins Just at a time of rapid expansion and takes...
November 19th, 2020

PCI Pal collaborates with Oracle to offer enhanced payment security to its contact centre customers
PCI Pal®, the global provider of secure payment solutions and a member of Oracle PartnerNetwork (OPN), has announced a new collaboration with Oracle to offer...
November 18th, 2020

Taxi Companies in Scandinavia Go Contactless and COVID-safe with HIPS Payment Group’s QR Payment Solution
HIPS Payment Group Ltd., a provider of innovative and cost-effective e-commerce and mobile payment solutions, today announced the launch of their QR Payment...
November 18th, 2020

Enforcement agents prove essential for funding local services
When the government implemented plans for a phased lifting of the lockdown restrictions, CIVEA recognized that it was not responsible to simply restart...
November 18th, 2020

AI fintech FinChatBot lands £1.2m investment to expand into the UK
FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment...
November 17th, 2020

Yooz announces further expansion into Europe
Yooz, the international provider of intelligent purchase-to-pay (P2P) software, today announced the launch of its automated, cloud-based accounts payable (AP)...
November 17th, 2020

African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics
CallMiner, the leading provider of speech and customer interaction analytics, today announced that African Bank has selected the CallMiner Eureka platform to...
November 17th, 2020

Service Robots wins the Lloyds Business Awards 2020 Artificial Intelligence award after Covid nearly ended the company
After almost being wiped out by the coronavirus pandemic, Service Robots has bounced back in spectacular style, winning the Best Artificial Intelligence award...
November 16th, 2020

Todays UK Insolvency Numbers reveal UK households at higher levels of debt risk
UK Insolvency Numbers reveal UK households at higher levels of debt risk. Commenting, Louise Brittain, Restructuring and Insolvency Partner at Azets, the...
November 13th, 2020

As nearly half of 16-25 year olds could be plunged back into ‘lockdown loneliness’, supporting human connections is critical during pandemic, says Paysend
As nearly half of 16-25 year olds could be plunged back into ‘lockdown loneliness’, supporting human connections is critical during pandemic. Mental Health...
November 13th, 2020

R3 responds to October insolvency statistics
Colin Haig, President of insolvency and restructuring trade body R3 and Head of Restructuring at Azets, responds to today’s publication of October’s...
November 13th, 2020

How to combine crowd-pleasing payment services with rock-solid security
Ever had the experience of buying something and feeling shoe-horned into an uncomfortable or unsettling payment process? You’re not alone. Customers know...
November 13th, 2020

Payment security remains primary concern for online retail
For over half of online businesses (55%) an increased risk of fraudulent payment transactions has been one of the greatest concerns during the COVID-19...
November 13th, 2020

E-commerce: technological partnership between SIA and the German company Inform
SIA, a leading European hi-tech company in the payment services and infrastructures sector, controlled by CDP Equity, launches a new digital service for banks,...
November 12th, 2020

Arrow Global Group: Q3 Results
Strong balance sheet cash collections and return to profitability in Q3; new five-year targets announced aligning to Arrow’s capital light fund management...
November 12th, 2020

AI Fintech startup ilumoni raises $450,000 to transform borrowing behaviours, help people repay debts faster and improve financial wellbeing
ilumoni, the fintech startup helping people to borrow better, save on unnecessary interest and time in paying off debts has raised $450,000 pre-seed investment...
November 12th, 2020

OBIE launches Variable Recurring Payments and Sweeping Consultation – comment
On Monday, OBIE announced the launch of their Variable Recurring Payments and Sweeping Consultation. Dan Scholey, COO at Moneyhub comments: “We fully support...
November 11th, 2020

RSM calls on Government to delay HMRC’s move to preferential creditor to protect ‘fragile’ businesses and help save jobs
Today, RSM has called on the Chancellor to urgently consider a twelve-month delay to the introduction of HMRC’s preferential creditor status. This change,...
November 11th, 2020

Credit Services Association supports Talk Money Week with launch of new video highlighting Five Steps to helping people in debt
The Credit Services Association (CSA), the voice of the debt collection and debt purchase sector, has launched a new video to promote Five Steps that people...
November 11th, 2020

The sharp rise in redundancies will put further pressure on lenders in terms of forbearance – Comment
Following the ONS stats on unemployment this morning, Richard Pike, Phoebus Software sales and marketing director, says “The UK appears to be on an...
November 10th, 2020

While AI has provided significant benefits for financial services organizations, challenges have limited its full potential
While COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX), challenges in...
November 9th, 2020

Click2Check announce partnership with Beyond Encryption
FinTech company, Click2Check, has today announced a new partnership with cyber security firm, Beyond Encryption, to utilise its Mailock secure email solution....
November 9th, 2020

High Court delay giving decision on Virtual Enforcement again
On Friday the High Court sat for a second time in a case led by the enforcement market integrator, Just to establish if debtors should be given the opportunity...
November 9th, 2020

New Personal Insolvency Legislation is open to fraud
“The introduction of The Debt Respite Scheme next year increases the difficulties in tackling fraud, by making it easier for those who have no intention of...
November 9th, 2020

FICO Data: UK Consumers Struggled to Reach Lenders About Payment Problems in Pandemic
New data from global analytics software provider FICO reveals that UK consumers found contact with lenders difficult in the early days of the pandemic. Now, as...
November 5th, 2020

Paymentology joins the PwC Scale Fintech Programme
Payment processor technology leader Paymentology has been accepted by global professional services firm PwC to join their Scale Fintech Programme. The...
November 5th, 2020

Garfunkelux Holdco 3 S.A. closes offering of £1,622,080,000 (equivalent) Senior Secured Notes and secures £600m of contributions from its parent
Garfunkelux Holdco 2 S.A. (the “Company” and, together with its subsidiaries, the “Group”) has today completed the offering (the “Offering”) of...
November 5th, 2020

Payment holidays FCA guidance – comment
Commenting on the latest FCA guidance on consumer credit products and mortgage borrowers, TotallyMoney CEO, Alastair Douglas, said: “TotallyMoney welcomes...
November 4th, 2020

Paypoint gets personal to help businesses collect with care
To further help businesses collect payments due, or overdue, whilst remaining sensitive to customers’ changeable circumstances in the current market,...
November 3rd, 2020

Six month payment deferral period for consumer credit poses risk to customers
Commenting on the announcement today of the Financial Conduct Authority’s (FCA) intent to extend the payment deferral period for consumer credit customers to...
November 2nd, 2020

Payment deferrals extension welcome but action needed for renters and self-employed
The Money Advice Trust has welcomed the FCA’s proposal to extend the availability of payment deferrals on mortgages and on credit cards, loans and other...
November 2nd, 2020

Call for government to level up debt collection practices to address ‘widespread unfairness’
A new report has found ‘widespread unfairness’ in the way in that central and local government collects debts including council tax, benefit and tax credit...
November 2nd, 2020

England and Wales business CCJs fall 58%
County Court Judgments (CCJs) against businesses in England and Wales fell 58 percent in Q3 2020, compared to the same quarter in 2019, according to figures...
November 2nd, 2020

SFO enters into Deferred Prosecution Agreement with Airline Services Limited: Comment
This morning Airline Services Limited received court approval for a deferred prosecution agreement with the Serious Fraud Office over bribery and corruption...
November 2nd, 2020

England and Wales business CCJs fall 58%
County Court Judgments (CCJs) against businesses in England and Wales fell 58 percent in Q3 2020, compared to the same quarter in 2019, according to figures...
October 30th, 2020

Q3 2020 England and Wales insolvency statistics, R3 response
Corporate insolvencies fell to 2,672, down 9% on Q2 2020, and down 39% on Q3 2019. The fall in corporate insolvencies was driven by a decrease in Creditors’...
October 30th, 2020

Comments on today’s published Quarterly Company Insolvency Numbers
“The insolvency numbers released today mask the real position facing UK business. They also indicate a marked increase in the number of contentious, or...
October 30th, 2020

Sintons LLP begin work with Just for Debt Enforcement
Sintons today announced an exciting new working relationship with Just, the enforcement market integrator. Established in 1896, Sintons are not only a leading...
October 30th, 2020

Charity calls for ‘full review of debt options’ in the wake of Covid-19
The Government should commission a full review of the debt options available to people in financial difficulty in England and Wales, according to a new...
October 29th, 2020

Contact centre staff Reach:Out to energy customers hit by Covid storm
An outsourcing firm which provides customer contact services for some of Britain’s biggest energy suppliers is helping people who are struggling to pay their...
October 28th, 2020

Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape
Noble Systems, a global leader in omnichannel contact centre technology solutions, is helping contact centres meet the challenges of managing their workforces...
October 28th, 2020

CIVEA Code of Practice integral to coronavirus response
CIVEA reports that the success of its response to the COVID-19 crisis across England and Wales, has been supported by the launch of its strengthened Code of...
October 27th, 2020

Viva Wallet brings Google Pay to its customers in 11 countries
Today, Viva Wallet, the European digital-first payments provider, is announcing its customers can now enjoy the benefits of Google Pay, the most popular mobile...
October 27th, 2020

New figures show post lockdown for high court enforcement officers is working well
New figures provided by High Court Enforcement Officers (HCEOs) show that the profession’s post-lockdown plan is working well after Government restrictions...
October 27th, 2020

Computershare Loan Services donates £3,800 to Children 1st
Computershare Loan Services has donated £3,800 to Scotland’s national children’s charity. The donation will fund the charity’s money advice services,...
October 26th, 2020

Court verdict highlights importance of all shareholders in insolvency process
The outcome of a recent court case shows that administrators appointed by companies are right to serve the interests of all stakeholders, rather than just...
October 26th, 2020

HCEOA welcomes new enforcement guidance from MoJ as Lord Chancellor thanks members
The High Court Enforcement Officers Association (HCEOA) has welcomed the Lord Chancellor’s latest clarification on entering residential properties in the...
October 23rd, 2020

Financial Wellness Group awarded MAPS funding to boost debt advice capacity
Following the announcement from the Money and Pensions Service, Deborah Ware, COO of Financial Wellness Group, said: “With demand for debt advice set to...
October 23rd, 2020

Yooz shortlisted as most powerful AI technology in 2020 Document Manager Awards
Yooz, the cloud provider of purchase-to-pay (P2P) automation software, has been announced as a finalist in the 2020 Document Management Awards in the Accounts...
October 23rd, 2020

Lawyers support plans to make debt letters less threatening
Government plans to change the language and presentation of information in debt letters to help people better manage their debts, have been welcomed by...
October 22nd, 2020

Bottomline enables StepChange Debt Charity in the launch of New Coronavirus Payment Plan
Bottomline (NASDAQ: EPAY), a leading provider of financial technology that makes complex business payments simple, smart and secure, today commented on the...
October 22nd, 2020

FCA finds that 12 m people in UK may struggle with loan repayments – response
Responding to findings from the Financial Conduct Authority published today that 12 million people in the UK now have low financial resilience and may struggle...
October 22nd, 2020

New 12-month reduced payment plan for households temporarily affected by Covid
People who have accumulated debts as a result of coronavirus can now register with StepChange Debt Charity to gain access to a brand-new, short-term payment...
October 22nd, 2020

PACE Commends Noble Systems for Contributions in Customer Engagement and Industry Advocacy
Noble Systems, a global leader in omnichannel contact center technology solutions, is honoured by its recent recognition from the Professional Association for...
October 22nd, 2020

MaPS responds to FCA Press Release highlighting continued support for consumers struggling with payments
James Fearnley, Corporate Policy and Propositions Manager at the Money and Pensions Service said: “It’s crucial that people who are struggling to make...
October 22nd, 2020

Paysend appoints Jairo Riveros as Strategic Advisor for its Global Expansion Plan
Paysend Group Ltd. is pleased to announce that Mr. Jairo Riveros has joined the company as Strategic Advisor to support the Paysend Management team for its...
October 20th, 2020

Comment – Coronavirus accelerates move towards a cashless society, Viva Wallet
Figures released today by the British Retail Consortium (BRC), show that card use rose from representing 54% of transactions in 2016 to 61% by May of this...
October 20th, 2020

Howes Percival Cambridge partner appointed as County Court Recorder
Howes Percival partner Michael Green has been appointed as a Recorder on the London and South East circuit, in the latest round of appointments announced by...
October 20th, 2020

Silverback Law find a natural partner in Just
Silverback Law have joined a growing list of legal firms partnering with Just for enforcement market solutions. Unlike a traditional partner-led law firm,...
October 19th, 2020

Viva Wallet Launches TfL Certified Black Cab Solution
Viva Wallet now offers a specially designed payments solution for Black Cabs, certified by the TfL. The black cabs solution includes the hardware, installation...
October 19th, 2020

AnaCap enters Indian market in joint venture with Cerestra through first education infrastructure asset purchase
AnaCap Financial Partners (“AnaCap”), a leading specialist mid-market private equity investor, today announces its first investment in India following the...
October 19th, 2020

Debt body urges members to increase dialogue and support for customers in wake of tough economic environment
Regional and local lockdowns and a difficult economic environment are adding to the burden of customers committed to keeping up with debt repayments and need...
October 16th, 2020

Changes to late payments step in the right direction, but more needed to support SMEs, says Know-it
Under new proposals being drawn up by the government, large British companies could now face fines or court orders if they fail to pay their smaller suppliers...
October 16th, 2020

Lowell preliminary quarter 3 2020 trading update
Lowell, a European leader in credit management services, today provides a preliminary trading update for the quarter ending 30...
October 15th, 2020

COVID-19 pushes up European NPL levels for the first time in years
Following years of falling volumes, European NPLs started rising due to the impact from the COVID-19 pandemic, according to the new Debtwire European NPLs 3Q20...
October 15th, 2020

R3 responds to September insolvency statistics
Corporate insolvencies increased to 926 in September 2020 compared to August’s figure of 784, but remained well below September 2019’s figure of 1,513....
October 15th, 2020

Azets Group – Two key Appointments, places itself at the Centre of the UK’s Business Restructuring Industry
Azets Group, the fast-growing global accounting, advisory and business services group, is pleased to announce that it has expanded and strengthened its...
October 15th, 2020

Sub-Saharan Africa economies react to Covid pandemic
A new report from trade credit insurer Atradius details the impact of Covid-19 on Sub-Saharan Africa. The report reveals that while a health crisis has so far...
October 14th, 2020

The high court adjourn case on virtual enforcement
Today the Royal Courts of Justice sat a case that was led by Just, the enforcement market integrator to establish if virtual enforcement visits could be...
October 14th, 2020

Bristow & Sutor donates PPE to Citizens Advice Bureau
This PPE donation was made as part of ongoing support to Birmingham City Council, whom Bristow & Sutor have successfully worked with for over 12 years. In...
October 13th, 2020

High Court asked to confirm virtual enforcement visits can replace physical visits
Today the Royal Courts of Justice will be asked by Just, the enforcement market integrator, if virtual enforcement visits can be implemented without the need...
October 13th, 2020

Banks may outsource Covid debt collection – opinion
“The amount of loans across the UK to personal and commercial customers, plus the new support loans and payment holiday packages handed out, means banks will...
October 12th, 2020

Yu Energy partner with Just for debt enforcement
Yü Energy today announced an exciting new partnership with Just, a specialist debt integrator for high court enforcement. Yü Energy has selected Just to...
October 12th, 2020

R3 launches free COVID-19 Company Voluntary Arrangement Standard Form for smaller businesses
A key business turnaround process could be made more accessible for small businesses following the publication of a new resource from R3, the insolvency and...
October 12th, 2020

Money Advice Trust responds to expansion of Job Support Scheme
The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has welcomed the Chancellor’s expansion of the Job Support Scheme to...
October 12th, 2020

Debt Collection industry responds to ‘debt threat’ letter announcement
Welcoming the Treasury’s announcement, Chris Leslie, Chief Executive of the Credit Services Association (CSA), said: “The wording of these ‘default...
October 12th, 2020

PayPoint launches ‘Event Streamer’ for real-time payment notifications
To help businesses take prompt action on payments received in the current challenging times, PayPoint has launched Event Streamer. The unique new solution,...
October 9th, 2020

Government pre-pack administration announcement, R3 response
Colin Haig, President of insolvency and restructuring trade body R3, responds to the Government’s announcement that it will bring in new laws requiring...
October 8th, 2020

First 4 Bridging opens Manchester-based intermediary support centre
First 4 Bridging (F4B) has expanded its operations with the opening of a Manchester-based intermediary support centre. This is situated on King Street, Central...
October 8th, 2020

Just expands technology team with the appointment of Will Watson
Just, the enforcement market integrator, has appointed Will Watson to bolster their dedicated technology team. Will joins Just at a time of rapid expansion...
October 7th, 2020

Changes to debt collection letters welcome as calls for broader reform grow
The Money Advice Trust has welcomed today’s announcement of changes to the Consumer Credit Act that will make Default Notices less threatening and easier to...
October 7th, 2020

The buy-to-let locations with the lowest rental arrears in the pandemic
The latest research from lettings management platform, Howsy, has revealed where the highest arrears are due to the pandemic. According to Shelter, 227,000...
October 7th, 2020

UK’s first socially distanced way to pay pilots in Bristol
On Thursday 8th October 2020 Roqqett, the UK’s first socially distanced way to pay, is piloting in Bristol tomorrow ahead of a nationwide launch in November....
October 7th, 2020

Forum of Private Business welcomes additional late payment powers being given to Small Business Commissioner
Business support organisation, the Forum of Private Business, has welcomed the announcement from the Business Secretary that additional powers are being given...
October 6th, 2020

Lovetts Solicitors launches direct debt payments platform
Lovetts Solicitors has launched a direct debt payments platform, securely accessible via the firm’s website. The new portal enables account-to-account...
October 6th, 2020

Past chairman of court enforcement group’s, the sheriffs office joins Just
Just, the enforcement market integrator, has appointed Authorised High Court Enforcement Officer Peter Watt to bolster their expertise in high court...
October 6th, 2020

Just secures government g-cloud accreditation
Just has successfully achieved accreditation to the UK Government Digital Marketplace under the G-Cloud framework for its Just Hub service. The G-Cloud...
October 6th, 2020

Hope Capital appoints Jemma Wood as Head of Portfolio Management
Hope Capital has announced that Jemma Wood has been promoted to Head of Portfolio Management with effect from today. Jemma joined Hope Capital last year as a...
October 1st, 2020

Paymentology partners with Manigo to deliver card-based banking solutions in under 4 weeks
Cloud-native payment processing platform Paymentology has partnered with banking-in-a-box solution Manigo to bring digital banking services to Corporates....
September 30th, 2020

UK FinTech Paymentology highlights their quadrant approach to meeting banks’ processor requirements
As the world becomes ever more reliant and driven by technology, what should banks consider when searching for a credit card processor? Driven by a recent...
September 29th, 2020

Burden of responsibility for debt solutions must shift – comments
“As the furlough scheme comes to an end in October, and creditors move from providing widespread forbearance to more tailored support, it’s essential...
September 29th, 2020

Arrow Global appoints new Group Chief Legal and Risk Officer
Arrow Global Group plc (“Arrow”, and together with its subsidiaries the “Group”), a leading European investor and alternative asset...
September 29th, 2020

End of furlough and mortgage holiday could spark spike in repossessions, CPS warns
The pandemic has had a shattering impact on many families’ livelihoods. Claims for Universal Credit have shot up, and there will be more pain to come as the...
September 29th, 2020

Chancellor’s insolvency measures extension, R3 response
Colin Haig, President of insolvency and restructuring trade body R3 responds to the Government’s decision to extend its ban on the use of statutory demands...
September 25th, 2020

Covid-19 loan schemes: Sunak failed to spot elephant in the room – comments
Following the Chancellor’s announcement today, Thursday 24 September, that the application deadlines for the four Covid-19 business relief schemes will be...
September 24th, 2020

Businesses brace for historic recession
UK firms are slashing costs, reducing debt and cutting headcount in a bid to survive as customers struggle to pay on time and in full. Credit management group...
September 24th, 2020

Aryza announce the launch of Aryza Recover
The Aryza Group has today launched Aryza Recover, a powerful new digital solution designed to automate the management of payment plans and collection...
September 24th, 2020

Paymentology Partners with Sokin to Expand its Cloud-Based Payment Solutions
Cloud-native payment processor Paymentology has partnered with Sokin, the new generation payments firm, to enhance and extend the services offered by the...
September 23rd, 2020

Arrow Global Group announces €0.3bn of further capital raised for its inaugural pan-European NPL fund
Arrow Global Group plc (“Arrow”, and together with its subsidiaries the “Group”), a leading European investor and alternative asset...
September 23rd, 2020

CICM Cabinet Office Call for Evidence response
The Public Sector is failing debtors, especially the most vulnerable, and needs to urgently learn the lesson of its private sector colleagues. The concept of...
September 22nd, 2020

Bristow & Sutor celebrate success of returning to enforcement
Bristow & Sutor, one of the UK’s leading players specialising in debt recovery, are meeting with more people now than before the coronavirus pandemic...
September 21st, 2020

Over 700 jobs saved and £30m of investment preserved as RSM restructures Aldo UK and Thai Leisure Group
RSM has advised on the successful restructurings of the Thai Leisure Group and Aldo UK, preserving over 700 jobs and protecting over £30m of investment. Thai...
September 21st, 2020

Anglian Water Launches its Digital Transformation with Bottomline
Bottomline (NASDAQ:EPAY), a leading provider of financial technology that makes business payments simple, smart and secure, today announced Anglian Water’s...
September 21st, 2020

Lowell announces changes to UK Leadership Team
Lowell, the leading UK credit management services company, has announced two changes to its UK leadership team. Kathryn Morgan joins Lowell as UK Customer...
September 21st, 2020

Paymentology expands reach into Latin America through partnership with Intercash
UK cloud-native payment processor Paymentology has extended its global footprint into the Latin America and Caribbean regions as it announces a partnership...
September 21st, 2020

StepChange comments on the lifting of the eviction ban
Following a four week extension, the ban on rental evictions will be lifted on Sunday 20 September. StepChange Head of Policy, Research and Public Affairs,...
September 21st, 2020

Andy Thomas elected as agent Chair of the FLA’s new Vehicle Recovery and Collection Group
Chartsbridge are delighted to announce that Andy Thomas has been elected as agent Chair of the newly founded Vehicle Recovery and Collection Group (VRAC)...
September 21st, 2020

Italian NPL ABS collections on the way to a gradual recovery
Italian NPL securitisations might be getting over Covid-19. June and July collections were above the pre-pandemic average and judicial proceeds have bounced...
September 18th, 2020

Pressure on landlords will increase says RSM as extension of moratorium against commercial evictions gets rubber stamp
Today the government extended its moratorium on commercial tenant evictions to December 2020 in a bid to protect jobs. The move will likely further deepen...
September 17th, 2020

Today’s insolvency figures – businesses warned of a perfect storm brewing with quarterly rents due & end of furlough whilst protections from personal liability for directors also set to be lifted
Insolvency figures released today by the Government’s Insolvency Service show a 33% fall in company insolvencies in the five months since the start of...
September 16th, 2020

August personal and corporate insolvency statistics, R3 response
Corporate insolvencies fell to 778 in August 2020 compared to the previous month’s figure of 961 and are significantly lower than they were in August 2019...
September 15th, 2020

CVAs crucial to economic recovery, says leading IP
Company Voluntary Arrangements are going to be vital in providing a launchpad for the UK economy’s recovery over the coming months and need strong backing...
September 15th, 2020

Can the public sector improve collections, post Covid?
Around six million people across the UK have found themselves with bills they cannot pay as a result of the Covid-19 pandemic. This figure, from Citizens...
September 15th, 2020

Paysafe Group Appoints Ismail (“Izzy”) Dawood as Group Chief Financial Officer
Paysafe Group (Paysafe), a leading specialized payments platform, has appointed Ismail (“Izzy”) Dawood as its new Group Chief Financial Officer. Based in...
September 15th, 2020

Sigma raises £5,000 for Birmingham Children’s Hospital through 5k a day challenge
A fitness fanatic team from a Birmingham outsourcing specialist has raised £5,000 for Birmingham Children’s Hospital through a charity 5k a day challenge. A...
September 15th, 2020

Payment Systems Regulator publishes Annual Report and Accounts for 2019/20
The Payment Systems Regulator (PSR) has published its Annual Report and Accounts for 2019/20, which details its activity over the past financial year. In...
September 11th, 2020

African money transfer boost as World Bank aims for full digitalisation by 2030
In the wake of a 2019 report by the World Bank setting out plans to digitalise the entirety of Africa by 2030, UK-based money transfer provider Paysend has...
September 10th, 2020

Customers are more likely to default on invoices now due to pandemic-related cash flow problems
The Covid-19 pandemic has caused an increase in finance professionals dealing with outstanding invoices from customers, according to nearly half (48%) of...
September 9th, 2020

EQ introduces EQPay
EQ (“Equiniti Group plc”), an international technology-led services and payments specialist, is delighted to announce that its business payment platform...
September 8th, 2020

How to maximise your virtual communications for effective team meetings
Virtual meetings are now familiar territory. Despite this, many of us are unaware how to make them truly effective. Understand the purpose We’re all...
September 7th, 2020

ResponseTap launches Speech AI to easily identify call outcomes
ResponseTap, Europe’s leading call tracking provider, has today announced the launch of its Speech Analytics offering. The new product includes Speech AI,...
September 4th, 2020

Noble Gamification Receives 2020 CCW Excellence Award for Workforce Innovations Solution of the Year
Noble Systems, a global leader in omnichannel contact center technology solutions, is excited to announce that its innovative Noble® Gamification solution has...
September 4th, 2020

How One Yorkshire Based Business is Flying the Flag for Post-Lockdown Growth!
Yorkshire based manufacturers LibertyVoIP are paving the way for productive and professional flexible working, with an excitingly accessible new twist that is...
September 4th, 2020

Sigma bolsters leadership team with senior appointments
Outsourcing specialist the Sigma Financial Group has announced the appointments of two new executive directors who will support the Birmingham-based firm’s...
September 3rd, 2020

Onguard announces Tim Blok as new CTO
Onguard, the FinTech company dedicated to redefining the order-to-cash payment process, has announced the appointment of Tim Blok as the company’s new chief...
September 2nd, 2020

Pepper completes Bank of Cyprus servicing contract, outperforms market expectations
PEPPER has successfully completed its non-performing loan (NPL) servicing contract for the Bank of Cyprus plc, having outperformed market expectations. The...
September 2nd, 2020

Encore Capital Group Announces New Global Funding Structure
Encore Capital Group, Inc. (NASDAQ: ECPG), an international specialty finance company, today announced that it has taken important steps toward its goal of...
September 1st, 2020

Debt counselling provides hope for those in need
Although many sectors have been allowed to get back to work, many South African households are in significant financial hardship and others have been...
August 26th, 2020

Azzurro Associates further strengthens team with senior appointment
Azzurro Associates, a pioneer in commercial debt solutions (CDS), has appointed experienced Fintech executive Stefan Acklam as Finance Director. Stefan has...
August 25th, 2020

Financial hardship concerns remain unaddressed as bailiff visits resume
The Money Advice Trust, the charity that runs National Debtline, has welcomed the government’s last-minute announcement of public health guidance for bailiff...
August 25th, 2020

Equifinance goes live on Phoebus Servicing Product
Following the signing of a five-year contract, Equifinance has successfully migrated its existing secured loan portfolio onto the Phoebus account servicing...
August 25th, 2020

StepChange Comments on the return of bailiff visits
The 5-month suspension of bailiff activity ends today. StepChange Debt Charity welcomes last minute Government guidance published on Friday but has serious...
August 25th, 2020

UK-based payments processor, Paymentology, launches new global credit card platform
Paymentology, providers of the innovative cloud-based processing platform, has announced the launch of its new global credit card processing solution, under...
August 24th, 2020

Pay Certify Makes A Move In The Market
PayCertify, the innovative payments platform, has announced that Tim Murphy will be joining the rapidly growing team as Chief Operating Officer. Tim has served...
August 24th, 2020

Payment holidays are over. Bailiffs return today
Since March, people in debt have been able to sleep well at night as the Government banned bailiffs from knocking on their doors. This stops today however, as...
August 24th, 2020

Short-term relief for renters, but bailiff visits still set to resume
The Money Advice Trust, the charity that runs National Debtline and Business Debtline has welcomed the Government’s four-week extension of the ban on...
August 24th, 2020

The return to enforcement on Monday 24th August 2020
CIVEA, the principal trade association representing civil enforcement agencies in England and Wales, would like to respond to any concerns expressed regarding...
August 21st, 2020

Debt recovery enforcement action can begin again on 24 August
A Best Practice plan adopted by The High Court Enforcement Officers Association (HCEOA) is to be put in action from Monday 24 August as debt recovery...
August 21st, 2020

Just Appoints Emma Gervasio To Assist With Virtual Enforcement
Emma Gervasio has been appointed by Just to assist in the final developments of its virtual enforcement solution. Emma has previously worked with Her...
August 21st, 2020

Portsmouth City Council awards contract to Bristow & Sutor
Bristow & Sutor is one of the UK’s leading players specialising in debt recovery and has over 42 years’ experience in the collection of local council...
August 21st, 2020

Lowell second quarter results 2020
Lowell, a European leader in credit management services, today announced its results for the quarter ending 30 June 2020. Financial highlights Continued growth...
August 20th, 2020

Public backs debt enforcement to support vital public services – survey
TWO THIRDS of the public think that vital public services, such as social care, are put at risk when people who can pay their council tax do not, according to...
August 20th, 2020

Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenges to Increase Employee and Customer Engagement
Noble Systems, a global leader in omnichannel contact center technology solutions, is helping today’s financial services organisations manage their critical...
August 19th, 2020

Changes to council tax rules ‘needed now’ as pre-crisis arrears reaches £3.6bn
The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has responded to new official figures that show £3.6 billion in council...
August 19th, 2020

Late payments stifling economic recovery as UK SMEs turn down work to manage cashflow
The majority (55%) of UK SMEs are being paid later as a result of the pandemic in a trend which is threatening the economic recovery, according to Bibby...
August 18th, 2020

COVID-19 creating capacity crunch for creditors – comments
“The current pandemic has had a damaging impact on many people’s finances. The pausing of different areas of debt collection and enforcement has provided a...
August 17th, 2020

July corporate and personal insolvency figures, R3 response
Corporate insolvencies in England and Wales increased by 29% when compared to June 2020 but are 34% lower than in July 2019. Personal insolvency numbers in...
August 14th, 2020

Ascendant Introduces Payment Tracking Through SWIFT gpi
TORONTO — AscendantFX Capital announced today that they have become members of the SWIFT network, and more specifically the Global Payment Initiative...
August 13th, 2020
CSA Confirms Date for its 2021 Conference and reports success of new Virtual Members’ Meetings
The Credit Services Association, the voice of the debt collection and debt purchase sector, has confirmed the dates for its 2021 annual conference – UK...
August 13th, 2020

European leaders in voice recognition technology to help businesses boost productivity in the UK
At a time when organisations are under heightened time and cost pressures and privacy is once again in the spotlight, Cedat85, a European leader in voice...
August 12th, 2020

CIVEA offers reassurance with new animated guides
CIVEA, the principal trade association representing over 95% of civil enforcement agencies in England and Wales, has released two new videos to help explain...
August 12th, 2020

New app to support the financial wellbeing of IVA and DMP customers
Financial Wellness Group has today launched a new app to make it even easier for its IVA and DMP customers to manage their financial wellbeing using their...
August 12th, 2020

EQ Credit Services delivers digital loan management platform for MYJAR
EQ Credit Services (EQCS), the UK’s leading consumer credit technology and outsourced services provider, today announces it has delivered a flexible loan...
August 11th, 2020

Cabot Credit Management Releases Earnings for Second Quarter of 2020
Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for six months ending 30 June...
August 10th, 2020

Over 50s have £127,000 tied up in their homes
Brand new research from over 50s experts SunLife has revealed that homeowners over 50 typically have almost £130k in property equity. SunLife surveyed 1,000...
August 5th, 2020

Irvine Pickett appointed as Business Development Manager
Irvine Pickett has been appointed as Business Development Manager by Court Enforcement Services Limited. Irvine has extensive experience in the development of...
August 5th, 2020

Michael Whitaker promoted to Director of Business Development
Michael Whitaker has been promoted to a newly created senior role as Director of Business Development. He will report directly to Wayne Whitford, Director. In...
August 5th, 2020

Lowell Financial Ltd appoints two new independent non-executive directors
Lowell Financial Ltd, the UK arm of Lowell, has appointed two new independent Non-Executive Directors (NEDs). Caroline Marsh and Professor Heather McGregor CBE...
August 4th, 2020

Just continues to expand its team with more industry experts
Just is delighted to announce that Donna Draycott is joining as Head of Operations. Donna will be responsible for the head office operation processes including...
August 4th, 2020

Paymentology works with Utility Warehouse to help customers reduce their bills
Utility Warehouse (UW), has selected cloud-based payment processing platform, Paymentology, to process its cashback card transactions. UW customers can benefit...
August 4th, 2020

Announcing the launch of CDER Group, the new name for JBW Group, Phoenix Commercial Collections & Collect Services.
JBW Group has today announced that Phoenix, JBW and Collect Services have merged together to form a single company, CDER Group, with the combined aim of...
August 3rd, 2020

Bottomline boosts the way businesses collect cash with Pay Direct
Bottomline (NASDAQ:EPAY), a leading provider of financial technology that makes business payments simple, smart and secure, today announced the launch of Pay...
August 3rd, 2020

StepChange welcomes FCA call for input on Coronavirus payment difficulties
The Financial Conduct Authority has today issued a call for input into how lenders should handle ongoing payment difficulties among people who have taken...
August 3rd, 2020

Senior Executive Changes at Court Enforcement Services
Market leading Court Enforcement Services announces three senior changes at board level. Daren Simcox has moved from Managing Director to become Chairman of...
August 3rd, 2020

Q2 sees 12 per cent jump in personal insolvencies but debtors taking responsibility for their back pocket
The number of individuals entering a personal insolvency procedure has increased by approximately 12 per cent compared with the previous quarter. The figures,...
July 31st, 2020

Q2 2020 corporate and personal insolvency statistics, R3 response
Colin Haig, President of R3, the insolvency and restructuring trade body, comments on the publication of the Q2 2020 corporate and personal insolvency...
July 30th, 2020

Global payments Paysend outmatching World Bank Covid forecasts
UK-based global FinTech firm Paysend today released figures showing the extensive growth of its Global Transfers service experienced during the coronavirus...
July 30th, 2020
Noble Gamification 2.1 Receives “2020 Contact Center Technology Award”
Melbourne, AU: Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its innovative Noble®...
July 30th, 2020

PSR announces development of new strategy for a changing world
The Payment Systems Regulator has announced the development of its future strategy. The PSR wants to hear from you now, before it formally consults, around the...
July 30th, 2020

UK Payments fin-tech Ordo announces its new secure, low cost payments app is now seamlessly integrated with Xero, Sage and QuickBooks.
UK Payments fin-tech Ordo announces its new secure, low cost payments app is now seamlessly integrated with the UK’s leading accounting packages, Xero, Sage...
July 30th, 2020

UK fintech Paymentology announces new partnership with Finartix
UK fintech Paymentology announces partnership with Finartex Fintech Solutions S.A. to bring data powered and scalable issuing payments solutions to financial...
July 29th, 2020

89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact centre industry forever
According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees...
July 28th, 2020

Lantern takes things to HEART
Many organisations make bold claims on the website or on social media about how good they are at customer service, but how do they prove it? How can they show...
July 28th, 2020

Subscription-based payments set for significant growth according to Paysafe research
Subscriptions exist today for a whole host of products and services, from getting washing tablets delivered, to accessing entertainment, to driving a new car...
July 28th, 2020

Paysafe to acquire Openbucks
Paysafe, a leading specialized payments platform, today announces its acquisition of US-based payment technology company, Openbucks, for an undisclosed sum....
July 28th, 2020

Viva Wallet teams up with WooCommerce to offer Smart Payments Solution
WooCommerce, the popular e-commerce platform developed by Automattic, has teamed up with Viva Wallet to offer a free Pan-European native payments gateway...
July 27th, 2020

Post-lockdown recruitment gets green light at Bristow & Sutor
Bristow & Sutor, one of the UK’s leading local authority debt recovery specialists, is resuming recruitment and hiring for Enforcement Agents (EAs),...
July 27th, 2020

R3 warns of consequences of Finance Bill insolvency creditor changes
R3, the insolvency and restructuring trade body, has hit out at changes to HMRC’s creditor status, which were confirmed after the Finance Bill received Royal...
July 24th, 2020

Phillips & Cohen Expands Globally with Noble Systems
Noble Systems, a global leader in omnichannel contact center technology solutions, is pleased to announce that our longstanding customer, Phillips & Cohen...
July 24th, 2020

RSM calls on Government to extend Corporate Insolvency and Governance Act relief
RSM called on Government today to urgently consider extending the temporary Covid-19 regulatory relief – the Corporate Insolvency and Governance Act – to...
July 24th, 2020

Personal insolvencies set to rise, R3 member survey finds
Over 8 in 10 respondents to a survey of members of the insolvency and restructuring profession carried out by insolvency and restructuring trade body R3 expect...
July 24th, 2020

Just appoints another debt market integration expert to its board
Just is pleased to announce that Natalie Tate has chosen to join its executive team as Director of Operations. Natalie has over 15 years’ experience in key...
July 23rd, 2020

Bristow & Sutor wins Silver at UK Digital Experience Awards
Bristow & Sutor and Palladium Digital have been named as runners-up in the Digital Change & Transformation category at DXA’20. DXA’20, the UK...
July 21st, 2020

Zopa Implements New Digital Affordability Product
Digital bank and peer to peer lender, Zopa, has joined forces with Paylink Solutions and implemented its cloud based digital income and expenditure product,...
July 21st, 2020

Debt advice charities call for action to protect consumers from bad practice by IVA providers
Responding to a consultation today by the Joint Insolvency Committee on amendments to professional standards, the Money Advice Trust and StepChange Debt...
July 21st, 2020

Omnichannel Communications Will Help Lenders Align to Latest FCA Support for Motor Finance Customers
Global analytics software provider FICO has responded to the extended support announced by the FCA for motor finance customers facing continued financial...
July 20th, 2020

Help for creditors following OFGEM announcement
Expert debt recovery lawyers have commented following Ofgem’s recent announcement that energy companies can go ahead and start pursuing unpaid energy bills,...
July 17th, 2020

Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year
Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that TMC (a global integrated media company) has awarded Noble®...
July 16th, 2020

CSA Appoints Chris Leslie as Chief Executive
Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Chris Leslie as chief executive with effect from 1...
July 16th, 2020

PayPoint survey reveals renters’ long term post-COVID 19 financial concerns
As the UK eases out of lockdown and approaches the end of the furlough scheme, a survey of social and private renters* by the payment provider, PayPoint, has...
July 15th, 2020

June corporate and personal insolvency statistics, R3 response
Christina Fitzgerald, Vice President of insolvency and restructuring trade body R3, responds to today’s publication of the corporate and personal insolvency...
July 15th, 2020

Onguard expands UK sales team with Andy Bass
Onguard, the FinTech company dedicated to redefining the order-to-cash payment process, has announced the appointment of Andy Bass as New Business Development...
July 14th, 2020

Government must act to prevent council tax loading £158m in bailiff and court fees on to people who can’t pay following the pandemic
Bailiff visits – often to enforce debt owed to local authorities in the form of unpaid council tax – will start up again from 23 August, following a...
July 14th, 2020

NPL market restarts in Italy and Greece after COVID-19 freeze – Debtwire European NPLs 1H20 Report
With EUR 30.4bn of completed deals across Europe, the non-performing loans (NPL) market has been more active than expected at the beginning of the COVID-19...
July 14th, 2020

Suspending wrongful trading gives company directors breathing space, but they aren’t immune from liability
The temporary suspension of wrongful trading provisions introduced in March 2020 and initially set to run until 30 June 2020 will continue with the...
July 13th, 2020

Monese partners with Paysafe to bridge the gap between cash and digital banking
Monese, the banking service that gives people the financial freedom to thrive anywhere, has partnered with leading specialised payments platform, Paysafe, to...
July 13th, 2020

Viva Wallet announces partnership with ClearBank for the UK market
Viva Wallet, the European cloud-based digital payments provider, has selected ClearBank as its banking provider in the UK. Viva Wallet is the first European...
July 13th, 2020

Omni-Channel Collections is here! Are you ready?
The majority of collection organizations, from a lender to an outsourced collections firm, are pursuing digital channel interaction and engagement capabilities...
July 9th, 2020

Bristow & Sutor highlights female enforcement agent success
Bristow & Sutor specialise in local authority debt recovery and has collected council tax, non-domestic rates and penalty charge notices for over 42 years....
July 9th, 2020

Rise in corporate insolvencies ‘when, not if’, R3 member survey finds
An overwhelming majority (93.7%) of respondents to a survey of members of the insolvency and restructuring profession carried out by the profession’s trade...
July 9th, 2020

Payment Holidays Prove Nightmare for Creditors
Payment holidays – while supporting some businesses through the current crisis – may be the death knell for those that have offered them. A survey of...
July 7th, 2020

Neil Jinks joins Court Enforcement Services as Marketing and Communications Lead
Neil Jinks joins Court Enforcement Services as Marketing and Communications Lead. In this senior role he will report directly into Managing Director Daren...
July 7th, 2020

Ex TDX chief technology officer joins just
Just is pleased to announce the appointment of Andy Wallace as its CIO. Andy has a long and distinguished career in IT, holding senior positions and delivering...
July 7th, 2020

£11bn of Bounce Back Loans set to go bad at taxpayers’ expense
UK banks are gearing up to 40 per cent (circa £11bn) of loans from the Bounce Back Loan Scheme (BBLS) to potentially be written off as irrecoverable according...
July 7th, 2020

Just expands its board of directors with another senior appointment with extensive experience of debt market integration
Just, the enforcement market integrator, has appointed Victoria Oliver as its Director of Client Development to assist in the delivery of its strategy to...
July 6th, 2020

Paysafecash launches in Bulgaria to enable online cash purchases
Leading specialised payments platform, Paysafe, launches Paysafecash in Bulgaria today as a new secure and easy way to pay with cash for online purchases in...
July 6th, 2020

StepChange comments on FCA extension of high cost credit and motor finance payment freeze
Commenting on the announcement, Richard Lane, Director of External Affairs at StepChange said: “This announcement will bring welcome relief to people across...
July 3rd, 2020

Comment: FCA support for consumer credit and our concerns
Following the news that the FCA has confirmed the support users of certain consumer credit products will receive if they are still experiencing temporary...
July 3rd, 2020

EQ launches new automated complaints product for the financial services industry
EQ (Equiniti), the international technology-led services and payments specialist, is delighted to announce that it is launching a new automated complaints...
July 2nd, 2020

Covid-19 crisis piles on payments pressure – UK firms face unparalleled uncertainty
The Covid-19 crisis is forcing British businesses to accept unfavourable payment terms, according to a white paper published by credit management group Intrum....
July 2nd, 2020

Arum announces two promotions within senior leadership team following record year
Following the end of our most successful financial year ever, Arum is pleased to announce two senior promotions within our senior leadership team, effective...
July 2nd, 2020

Industry’s first-ever virtual enforcement solution launched. Could this be the future of enforcement?
Just has spent its time during lockdown engaging with a broad range of stakeholders across the industry to design, build and launch the industry’s first-ever...
July 1st, 2020
New online tool to help people navigate finances in wake of Covid-19
The Money and Pensions Service is launching a new online tool to help people navigate their finances in the wake of Covid-19 and avoid financial issues...
July 1st, 2020

Phillips & Cohen announces vulnerable customer expansion plans
Phillips & Cohen Associates, Ltd., the leading specialist recoveries management business servicing creditors in the US, Canada, UK, Ireland, Australia, New...
July 1st, 2020

Vivaticket forms global partnership with Skrill
Vivaticket, a major international operator in the creation, production, marketing and management of integrated electronic ticketing and access control systems,...
June 30th, 2020

ZZPS Limited joins the Good Business Charter
ZZPS Limited is delighted to announce it has joined companies such as Deloitte and Capita in signing up to the Good Business Charter (GBC), an accreditation...
June 30th, 2020

StepChange welcomes Government intention to get its debt management house in order
StepChange Debt Charity welcomes the Cabinet Office’s call for evidence published today on fairness in Government debt management. For too long, debts owed...
June 30th, 2020

Reform of government debt collection needed ‘now more than ever’
The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has welcomed a new Cabinet Office call for evidence on fairness in...
June 29th, 2020

Insolvency and restructuring profession welcomes completion of Corporate Insolvency and Governance Act’s legislative journey
A number of key organisations from across the insolvency and restructuring framework have welcomed the passing of the Corporate Insolvency and Governance Act...
June 29th, 2020

Qualco UK expands team as it onboards new clients
Qualco UK has appointed five staff members, growing its team, following a succession of significant client wins. The company provides panel and asset...
June 29th, 2020

Just balances the books with Validis
Just Digital Marketplace has entered into an exclusive agreement with FinTech Validis to leverage the power of Open Accounting. In another first for the...
June 26th, 2020

HCEOA welcomes Government confirmation of date for re-start of residential enforcement post-lockdown
The High Court Enforcement Officers Association (HCEOA) has welcomed the Government announcement that visits to residential properties to enforce debts owed to...
June 26th, 2020

UK businesses owed £133b since lockdown, urgent need for funding to plug cash flow gap
UK businesses are returning to work this month with some trepidation, finds1 fintech business lender MarketFinance. Nine in ten businesses are waiting to be...
June 24th, 2020

Noble Conversations Analytics Insight Helps Contact Centres Manage Quality and Improve the Customer Experience
Noble Systems, a global leader in omnichannel contact center technology solutions, announces the newest addition to its business intelligence toolset with...
June 24th, 2020

StepChange comments on the reimposition of bailiff visits
The Government has quietly introduced amending legislation to allow bailiffs to recommence visits to people’s homes and to take control of goods from 23...
June 24th, 2020

Sigma accelerates growth and jobs plans
One of the outsourcing industry’s leading specialists has announced plans to double in size over the next five years following a record period of growth in...
June 24th, 2020

Enforcement industry welcomes new rules for recommencing visits
Responding to the Ministry of Justice decision to allow enforcement visits to recommence from 24 August 2020, Russell Hamblin-Boone, chief executive of the...
June 23rd, 2020

Scott and Mears Credit Services appoint Zakia Khalid as In-House Legal Counsel
The long established and highly regarded debt collection company, Scott and Mears Credit Services Limited who is based in Southend-On-Sea is delighted to...
June 23rd, 2020

O’Neill Patient Solicitors acquires Cavendish Legal Group
One of the UK’s leading conveyancing practices, O’Neill Patient LLP (ONP) has completed the purchase of prestigious law firm, Cavendish Legal Group. This...
June 23rd, 2020

eKeeper adds call recording through Adepteo
eKeeper has launched internet call recording into its flagship CRM product, allowing calls to be generated from the CRM and recorded for future use. Using VOIP...
June 23rd, 2020

EQ Credit Services Appoints Mortgage Director to Steer Expansion
EQ Credit Services (EQCS) today announces the appointment of Mark Webster as Mortgage Account Director. Mark will be responsible for driving uptake of EQCS’s...
June 22nd, 2020

Equiniti rebrands as EQ
Equiniti, the international technology-led services and payments specialist, is delighted to announce that it is becoming EQ. EQ provides accessible digital...
June 22nd, 2020

Tata Communications & TeleWare collaborate on compliant mobile voice recording
Tata Communications, a digital ecosystem enabler, is working with TeleWare, a communications technology business, to offer TeleWare’s mobile voice and...
June 22nd, 2020

Historic furniture retailer in Administration
The directors of a historic premium furniture retailer that can trace its origins back to 1902 have taken steps to place the company into Administration. They...
June 22nd, 2020

Credit Card Payment Holiday Extension: Comment
Commenting on the FCA proposals to extend payment holidays on unsecured loans, Alastair Douglas, CEO of finance experts TotallyMoney, said: “TotallyMoney...
June 22nd, 2020

StepChange welcomes FCA’s extension of consumer credit payment freeze
The FCA has today announced proposals to extend the payment freeze of consumer credit products for people whose finances have been negatively impacted by...
June 19th, 2020

Crown Commercial Service appoints Qualco UK to deliver Debt Management Services Framework
Qualco UK is supporting HM Government in the delivery of Crown Commercial Service’s Debt Management Services (DMS) Framework for a fixed period of 30 months....
June 18th, 2020

Business insolvencies in Europe: amendments to legal procedures temporarily postpone due dates
The economic consequences of the COVID-19 pandemic are of an unprecedented scale in Europe. The twin supply-demand shock has resulted in the halting of...
June 16th, 2020

PSR publishes updated Powers and Procedures Guidance (PPG) for regulated firms
The Payment Systems Regulator (PSR) has published its revised Powers and Procedures Guidance (PPG) and a revised version of its IFR Guidance, which has been...
June 16th, 2020

Debt charity raises alarm on impersonator firms following FCA warnings
The Financial Conduct Authority (FCA) has issued warnings about two unauthorised firms that appear to impersonate the free, charity-run debt advice service...
June 16th, 2020

Government needs to act now to support non-bank lenders as forbearance requests reach over 1.6 million
The Finance & Leasing Association continues to call for the Government and the Bank of England to take immediate action to support the non-bank lending...
June 15th, 2020

Monthly corporate and individual insolvency statistics (May 2020) – R3 response
Christina Fitzgerald, Vice President of insolvency and restructuring trade body R3, comments on today’s publication of the Government’s monthly corporate...
June 12th, 2020

Noble Systems Announces New Employee Engagement Tools to Help Contact Centre Teams Stay Connected and Motivated
Noble Systems, a global leader in omnichannel contact center technology solutions, continues to deliver the industry’s most complete set of solutions. With...
June 11th, 2020

TDX Group supports campaign to end threatening debt letters
Backing the Money and Mental Health Policy Institution’s campaign to end intimidating debt letters, Carlos Osorio, Director of Debt Recovery at TDX Group, an...
June 10th, 2020

Asia braces for late payments amid COVID-19 fallout
Payment delays in Asia have increased, according to new economic research by leading trade credit insurer Atradius. The Atradius Payment Practices Barometer,...
June 10th, 2020

Foundation Home Loans commends landlords for responsible use of Mortgage Payment Deferrals
Following a review of its own data on borrowers’ use of Mortgage Payment Deferrals (MPD), Foundation Home Loans, the intermediary-only specialist lender, has...
June 10th, 2020

Covid-19 damaging financial wellbeing – rising bills and debt are increasing concerns
The Covid-19 crisis has reduced financial wellbeing in the UK and consumers expect a further decline in the next six months, according to a European survey...
June 9th, 2020
Post-Covid personal debt tsunami “inevitable” unless radical relief is given, says StepChange
Leading debt charity StepChange today publishes a briefing revealing that a personal debt tsunami of £6 billion directly attributable to the pandemic is...
June 9th, 2020

StepChange brands return of bailiffs ‘unfair and unsafe’ without additional Government action
The Civil Enforcement Association (CIVEA) has today announced plans to introduce a phased return of bailiff visits following the lifting of lockdown...
June 4th, 2020

Enforcement industry unveils Post-lockdown Support Plan
Enforcement Agents (bailiffs) will implement a phased return to activity following the lifting of lockdown restrictions. The measures are set out in a...
June 4th, 2020

Lowell makes senior appointments
Lowell, the leading credit management company, has made two new appointments to its Group Executive team. Thomas Lingen joined as Group General Counsel with...
June 2nd, 2020

Data-driven business operations are a multi-year plan for two-thirds of finance professionals
Data-driven business operations are a multi-year plan for two-thirds of finance professionals (66%). Only 7% think their own organisation is already...
June 2nd, 2020

High Court Enforcement Officers Association adopts post-lockdown plan as Best Practice
The High Court Enforcement Officers Association has adopted a new Best Practice plan for post-lockdown enforcement activity across England and Wales over the...
June 1st, 2020

Partner promotion as Begbies Traynor Group expands in Yorkshire
Leading professional services firm Begbies Traynor Group has promoted Lee Lockwood to partner in its BTG Advisory division. Based in the firm’s Leeds office,...
June 1st, 2020

Paysend calls for accelerated post-crisis FinTech innovation
UK-based FinTech firm Paysend has called for an industry-wide acceleration of innovation across FinTech and payments in response to the global coronavirus...
May 28th, 2020

Changes to UK insolvency law will give businesses flexibility
Introduced on 20 May 2020, the Corporate Insolvency and Governance Bill is a welcome development that will deliver a number of changes to UK company law,...
May 28th, 2020

Bristow & Sutor set to support Transport for London
Bristow & Sutor has been collecting unpaid Penalty Charge Notices at warrant stage for all road charging schemes and also traffic enforcement...
May 26th, 2020

Law firm makes senior banking litigation appointment
Aberdein Considine has added further industry experience to its Lender Services Practice Group with the appointment of a new Operations Manager. Tahir Bashir...
May 26th, 2020

Paymentology and Pie People partner to launch unique Shari’ah compliant Payment Solutions in the UK
Pie People have selected world leading payment processor innovator, Paymentology, to be their card processor. The leading edge Paymentology platform will form...
May 26th, 2020

Extended mortgage help ‘must be followed by support for renters’
The Money Advice Trust, the charity that runs National Debtline and Business Debtline, has welcomed today’s decision to extend the support available to...
May 22nd, 2020

Continued momentum; resilience and strength
Lowell, a European leader in credit management services, today announced its results for the quarter ending 31 March 2020. Q1 2020 in summary Financial...
May 22nd, 2020

The Corporate Insolvency and Governance Bill – response
Colin Haig, President of insolvency and restructuring trade body R3, responds to the publication of the Corporate Insolvency and Governance Bill: “This Bill...
May 21st, 2020

CSA Appoints Process and Systems Project Coordinator
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industries, has appointed Colin Matthews to a newly-created role...
May 21st, 2020

Work-from-home to be part of the new normal for over 50 per cent of UK contact centres
Work-from-home could be the post Covid-19 lockdown norm for the majority of contact centre workers according to a new online poll. The poll, conducted in April...
May 20th, 2020

69% of firms now considering automated chatbots as a result of Covid-19
According to Dock9, the digital business solutions agency, over 69% of financial services businesses are considering automated chatbots to enhance their...
May 19th, 2020

Collections Strategies In A COVID-19 Shaped World
Bruce Curry, vice president for collections and recovery consulting and sales in EMEA at global analytics software provider FICO, urges the collections...
May 19th, 2020

Collections Strategies In A COVID-19 Shaped World
Bruce Curry, vice president for collections and recovery consulting and sales in EMEA at global analytics software provider FICO, urges the collections...
May 18th, 2020

Monthly corporate and individual insolvency statistics – response
Christina Fitzgerald, Vice President at insolvency and restructuring trade body R3, comments on the first publication of the Government’s monthly corporate...
May 18th, 2020

Comment: Bleak ONS cash flow stats just the tip of the iceberg; “reality is even worse”
The ONS issued new statistics today revealing that nearly half of UK firms have less than six months’ cash reserves in the bank. Cash flow expert and founder...
May 15th, 2020

Can automation help businesses get paid on time?
Procurement process costs account for an average of 60% of turnover for most companies. On one hand, it highlights the considerable extent of savings that can...
May 15th, 2020

Lenders and Government need to think through approach to homeowners in heavy arrears
Dave Miller, client account manager at Spicerhaart Corporate Sales, commenting on this morning’s UK Finance mortgage arrears stats, said: “The modest rise...
May 14th, 2020

Phillips & Cohen reports surge in consumer digital activity via proprietary estate-serve platform
Phillips & Cohen Associates, Ltd., the leading Estates management business servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand,...
May 14th, 2020

Arrow Global Group PLC – Q1 results and trading update
Robust Q1 performance Raised a further €356 million of committed fund management capital Putting staff and customers first · The Group’s foremost priority...
May 14th, 2020

Ex-Marston Executive Joins Just To Head Up The Company’s Technology And Innovation Strategy
Adam Wonnacott has joined Just, the enforcement market integrator, to head up its technology and innovation team. Adam has extensive knowledge of collections...
May 13th, 2020

Payment Systems Regulator appoints two new senior advisers
The Payment Systems Regulator has appointed two new senior advisers. Kate Fitzgerald and Richard Feasey both started work with the PSR on 11 May 2020. Senior...
May 13th, 2020

Preparing to bounce back – how skilled negotiation can help prepare I.T businesses for post lockdown success
I.T businesses are becoming more adaptable. As we reflect on the quick transition to a digital working world, we realise our business needs have changed....
May 12th, 2020

New finance provider seeks to acquire £1billion+ in overdue invoices to help unlock funding crisis
New finance provider Azzurro Associates, is looking to provide cash against at least £1bn of UK businesses’ unpaid invoices to help provide much needed...
May 11th, 2020

High Cost Enforcement Officers Association urges ‘zero vat’ on enforcement fees in response to ministry of justice consultation
Government has been urged to apply a zero rating to VAT on High Court enforcement fees by the High Court Enforcement Officers Association (HCEOA). In its...
May 11th, 2020

Sigma purchases Dynamics 365 Finance and Operations from K3 Business Technologies Limited
Earlier this month AIM-listed software and managed services outfit K3 put its loss-making Microsoft Dynamics reseller division, K3 Business Technologies...
May 7th, 2020

Debt collection body calls for joined up actions during and after lockdown
The Credit Services Association (CSA) has received a positive response to its call for closer collaboration with trade bodies representing the wider business...
May 7th, 2020

New finance provider seeks to acquire £1billion+ in overdue invoices to help unlock funding crisis
New finance provider Azzurro Associates, is looking to provide cash against at least £1bn of UK businesses’ unpaid invoices to help provide much needed...
May 7th, 2020

How to keep your customers engaged during lockdown
The phrase ‘unprecedented times’ has been bandied around almost constantly since we began the lockdown period, but it hasn’t lost its meaning. Whilst...
May 6th, 2020

Snap Finance Takes a Unique Approach to Field Collections with Webio Chatbots and Conversational Messaging
Snap Finance one of the UK’s fastest growing consumer credit companies has joined forces with Webio, the Conversational Middleware Company to bring the...
May 6th, 2020

YouGov data confirms tsunami of debt headed toward the utility sector
A recent YouGov survey of 2,113 people were surveyed, of which 1,664 were either solely or jointly responsible for their household’s utility bills, shows big...
May 6th, 2020

Working from home: Are you breaking confidentiality laws?
With employees working from home because of the Covid-19 outbreak, how safe is the information they’re accessing and disposing of now it’s out of the...
May 6th, 2020

Q1 insolvency figures – calm before the storm?
The number of companies entering insolvency procedures in the first quarter (Q1) of 2020, according to figures released by the Insolvency Service today,...
May 1st, 2020

Q1 2020 insolvency statistics – response
Duncan Swift, Past President of insolvency and restructuring trade body R3, responds to the publication of the Q1 2020 (January-March 2020) England & Wales...
April 30th, 2020

Debt recovery – How should businesses tailor strategies during coronavirus
The Financial Conduct Authority (FCA) has recently announced the introduction of temporary measures, to directly support consumers facing payment difficulties...
April 30th, 2020

Are you irritating people? The virtual communication mistakes you’re making that have your colleagues, clients and friends screaming at their screens
Virtual communications can be frustrating. John keeps dropping in and out of the call, Bob is trying to talk on mute, and – just as you’re about to close a...
April 29th, 2020

Phoebus Software strengthens account management team with new appointment
Phoebus Software Limited (PSL), the leading banking and lending software provider, has appointed Mark Smitheringale to the position of Client Executive,...
April 29th, 2020

Twenty7Tec appoints Dock9 as user experience design partner
Twenty7Tec have chosen the digital business solutions agency, Dock9, as their user experience design partner. Dock9 will support the development of a range of...
April 28th, 2020

Government bans bailiff visits during Covid-19, as charities call for further action on council tax
The UK’s largest debt advice charities have welcomed emergency legislation banning bailiffs from visiting homes to enforce debts during Covid-19 restrictions...
April 28th, 2020

Duff & Phelps appointed Administrators to Construction Partnership UK Limited
Steven Muncaster and Sarah Bell of Duff & Phelps Ltd were appointed Joint Administrators of Construction Partnership UK Limited (“the Company” or...
April 28th, 2020

Colin Haig becomes President of insolvency and restructuring trade body R3
Colin Haig, Restructuring Partner at BDO, has been appointed President of R3, the insolvency and restructuring trade body. Colin takes over from Duncan Swift,...
April 27th, 2020

Centre for Social Justice report ‘makes powerful case’ for Government Debt Management Bill
A new report from the Centre for Social Justice makes a “powerful case” for the need for a Government Debt Management Bill, according to the Money Advice...
April 27th, 2020

ResponseTap launches Ember for contact centres
ResponseTap, Europe’s leading call tracking provider, has today announced the launch of its ground-breaking contact centre product Ember. The new solution...
April 27th, 2020

Solution Helps Firms Manage Deluge of Payment Holiday Requests due to Covid-19
Responding to the sharp increase in consumer requests for payment holidays related to the COVID-19 pandemic, global analytics software firm FICO has created a...
April 24th, 2020

Leading CEO adds weight to Government Coronavirus Impact Data
Shane O’Hara, Chief Executive of Paymentology, one of the world’s leading processors of card payments, has endorsed the findings of the Government’s data...
April 23rd, 2020

Registry Trust Q1 2020 England and Wales Business Statistics
County Court Judgments (CCJs) against businesses England and Wales fell six percent in Q1 2020, compared to the same quarter in 2019, according to figures...
April 23rd, 2020

Registry Trust Q1 2020 England and Wales Consumer Statistics
The number of County Court Judgments (CCJs) issued against consumers fell 16 percent in Q1 2020 compared to the same period last year, according to figures...
April 23rd, 2020

Duff & Phelps appointed Administrators to Blackmore Bond plc (“The Company”)
Geoff Bouchier and Benjamin Wiles of Duff & Phelps Ltd were appointed Joint Administrators of Blackmore Bond plc (“the Company”) on 22 April 2020....
April 23rd, 2020

Tall Group of companies launches Send-A-Cheque for under-resourced customers
As the country steels itself for another three weeks of COVID-19 lockdown, the TALL Group – TALL Security Print, Checkprint and DLRT – designated as...
April 23rd, 2020

Updated IVA guidance from the Insolvency Service will provide welcome re-assurance
Updated IVA guidance from the Insolvency Service will provide welcome re-assurance for people on an IVA who have been affected by the Covid-19 pandemic. “The...
April 23rd, 2020

Covid-19 emergency sees increase in number of people seeking to unlock value in assets
In a potential sign of the strain the Covid-19 lockdown is having on the economy, an Edinburgh financial business has seen an increase in the number of...
April 22nd, 2020

Scott Collin appointed as group chief commercial officer of Just.
Just is pleased to announce that Scott Collin has accepted the permanent role of Group Chief Commercial Officer, sitting on the Boards of both Just and our...
April 22nd, 2020

Scott Collin appointed as group chief commercial officer of Just.
Just is pleased to announce that Scott Collin has accepted the permanent role of Group Chief Commercial Officer, sitting on the Boards of both Just and our...
April 21st, 2020

Duff & Phelps appoints Joanne Wright as Managing Director in its Restructuring Advisory practice
Duff & Phelps, the global advisor that protects, restores and maximises value for clients, has appointed Joanne Wright as Managing Director and leader of...
April 21st, 2020

A third of UK SMEs to run out of cash by July, despite unprecedented Government support
A third of UK SMEs will be unable to cover their costs by the end of July despite an unprecedented £330bn package of loans and guarantees from the Government,...
April 21st, 2020

Phoebus Software appoints Mehran Radfar as new COO
Phoebus Software Limited (PSL), the leading banking and lending software provider, has appointed Mehran Radfar to be its new Chief Operating Officer (COO). His...
April 21st, 2020

Are UK finance bosses ‘in denial’ about payment performance?
Despite there being a well-reported chronic problem in the UK with late supplier payments, new research identifies that many finance bosses are in denial. The...
April 21st, 2020
CSG launches next gen Conversational AI for call centers
Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal...
April 17th, 2020

More senior data and collection experts flock to Just.
Just a few months after Just appointed ex TDX Group’s Nick Georgiades as Managing Director, Charlie Horner, ex TDX Group and Experian data expert joins...
April 16th, 2020

Coronavirus – Good News For Employers & Creditors At Last?
Carluccio’s case confirms the availability of the government funded furlough scheme to companies in administration and their employees. The financial...
April 16th, 2020

Tech issues posing significant problem for 30% of small businesses as one in five say having to work remotely indefinitely is a major concern
With lockdown underway for the foreseeable future, new research has revealed a large number of small businesses are facing significant problems without the...
April 16th, 2020

Euler Hermes appoints new MMCD director
Euler Hermes UK and Ireland has appointed Özlem Özüner as director of market management, commercial underwriting and distribution (MMCD) with effect from...
April 15th, 2020

360 Law Group Becomes First in UK to Offer Remote Insolvency Solution – Now Approved by Companies House
Shortly following the coronavirus outbreak, 360 Law Group provided a new video signing service to insolvency practitioners and professionals to enable them to...
April 14th, 2020

Getting to grips with alternative payment methods
The first quarter of 2020 can be told in a tale of global macro events. First climate change, and now with COVID-19, an emerging public health issue of...
April 9th, 2020

High Court dismisses NCA’s attempt to use unexplained wealth order – comment
Earlier today the High Court dismissed the NCA’s attempt to use an unexplained wealth order (UWO) to seize three London homes worth £80m from the son of...
April 9th, 2020

Social distancing highlights the benefits of directly employed enforcement approach
Collections and enforcement agencies in the UK are on the front line of businesses affected by the social distancing measures that are essential to tackling...
April 9th, 2020

Lowell signs up to C-19 Business Pledge
Lowell, one of the UK’s largest credit management services companies, has become the first in its sector to sign up to the C-19 Business Pledge, and comes on...
April 8th, 2020

New FCA Guidelines – comments
Commenting on the latest guidance from the FCA on 9th April, Alastair Douglas, CEO of finance experts TotallyMoney, said: “The new guidance from the FCA is a...
April 8th, 2020

Reactive comment – FCA business plan
This morning, the FCA set out its business priorities for the year ahead – with specific focus on the challenges presented by the coronavirus (Covid-19)...
April 7th, 2020

Cash in transit company plans to have Pivotal role in business payments
One of the UK’s leading cash in transit companies is changing its name as it plans to scale up its business and become the first in the industry to offer...
April 6th, 2020

PSL achieves £60billion of assets under management on the Phoebus servicing solution
Following the sustained growth of Phoebus Software Limited (PSL), the balances of loans and savings serviced on the Phoebus servicing platform have now...
April 6th, 2020

PSL achieves £60billion of assets under management on the Phoebus servicing solution
Following the sustained growth of Phoebus Software Limited (PSL), the balances of loans and savings serviced on the Phoebus servicing platform have now...
April 6th, 2020

Debt Collection Trade Body urges organisations to come together in tackling debt crisis
The CSA, the UK trade body for debt collection and debt purchase, has issued a detailed response to the Government in the light of calls from a number of debt...
April 3rd, 2020

Payment holidays are storing up trouble for later
Payment holidays and time to pay, while easing the current cashflow burden, may simply delay the collapse of thousands of businesses once the money has to be...
April 2nd, 2020

‘Insolvency predictions vastly exaggerated, but swift action needed’
Leading audit, tax and consulting firm RSM says that whilst a spike in corporate insolvencies as great or greater than the levels last seen in 2008 is almost...
April 2nd, 2020

Debt collection body calls for even greater levels of customer forbearance
The leading Association for the debt collection industry is urging its members to review all of their current activities and treatment paths to ensure they are...
April 2nd, 2020

High street banks urged to lift unethical personal guarantees on small business loans
Small business owners have been urged to check the type of loan they are signing up to before borrowing against their personal assets, as many have...
April 2nd, 2020

Scottish business tenants set to get protection from eviction
Small business tenants are set to get new protection from eviction during the coronavirus outbreak, thanks to new legislation set to be passed by Holyrood...
April 2nd, 2020

Paysend to work on behaviour change model for money in the digital world
In a world that is changing as fast as never before and is facing great challenges we use technology to create the best possible outcome for the society. The...
April 1st, 2020

Business update from Landwood Property Auctions during COVID-19 pandemic
Landwood Property Auctions has seen an upturn in business as buyers turn to online auctions amid the COVID-19 pandemic. With the Government advising homeowners...
April 1st, 2020

HM Revenue & Customs “Time To Pay” support is welcomed
The growing scale of economic disruption amid volatility in financial markets as a result of the coronavirus (COVID-19) mean urgent steps are required to...
March 30th, 2020

Spicerhaart Corporate Sales calls for 80% rental income guarantee for small landlords
Asset management specialist Spicerhaart Corporate Sales has called for the Government’s 80% salary guarantee to be extended to rental income for small...
March 30th, 2020

Hoist Finance Launches New Sustainability Strategy
Hoist Finance, a trusted debt resolution partner to individuals, companies and banks, today announces its new sustainability strategy, which outlines the...
March 30th, 2020

Hoist Finance confident banks will continue to divest
Hoist Finance, the trusted debt resolution partner to individuals, companies and banks, believes the outlook for the debt purchase market remains positive,...
March 30th, 2020

COVID-19/Corporate insolvency framework changes – response
Duncan Swift, President of insolvency and restructuring trade body R3, responds to today’s announcement of changes to the corporate insolvency framework:...
March 30th, 2020

Lowell announces extended COVID-19 customer commitments
Lowell, one of the largest credit management companies in the UK, has today published a list of commitments to minimise the financial burden of existing debts...
March 30th, 2020

Sensée announces 1000 new UK work-at-home contact centre jobs
Homeworking specialist Sensée is creating 500 new permanent and 500 new temporary positions to meet the growing demand from its clients for work-at-home...
March 27th, 2020

Chancellor COVID-19 self-employed announcement – response
Duncan Swift, President of insolvency and restructuring trade body R3, responds to the COVID-19 self-employed support measures announced today (20 March) by...
March 27th, 2020

CIVEA confirms suspension of enforcement action
In response to speculation that enforcement activity will continue during the COVID-19 crisis, CIVEA has written to Ministers as Russell Hamblin-Boone, chief...
March 27th, 2020

Robots to the rescue as lock down grips UK Industry
With Coronavirus gripping the nation and panic buying fuelling the mass sale of hand wash and toilet rolls to the public, the COVID-19 pandemic has sparked the...
March 26th, 2020

Bailiff action ‘must be suspended’ during Covid-19 outbreak
The UK’s three largest debt charities have called on the Government to instruct local authorities in England and Wales to suspend bailiff action for the...
March 26th, 2020

The Joint Administrators of the Northern Powerhouse Developments Group close hotel portfolio due to COVID-19
Philip Duffy and Sarah Bell, both of Duff & Phelps, Joint Administrators of Northern Powerhouse Developments Limited, have temporarily closed seven hotels...
March 26th, 2020

Puppet appoints new Chief Revenue Officer, Paul Heywood
Puppet, the standard for automating the delivery and operation of the software that powers everything around us, today announced the appointment of Paul...
March 25th, 2020

Coronavirus – Remote working accounts payable just became business critical
With so many unknowns over the next 4 – 8 months, all we can do is focus on the steps we can take to help our people and our organisations to get through...
March 24th, 2020

Bristow & Sutor continue to prove enforcement effectiveness
In 2019, Bristow & Sutor successfully remitted £88m to its clients, enough to invest in training for over 1250 new nurses. With high collection rates and...
March 24th, 2020

Chancellor COVID-19 workers package announcement – response
Duncan Swift, President of insolvency and restructuring trade body R3, responds to COVID-19 employee support measures announced today by the Chancellor, Rishi...
March 23rd, 2020

CSA Ratifies Independent Chair and Vice Chair nominations, and Appoints Four Board Directors
The Credit Services Association, the trade association for the debt collection industry, has made a series of significant changes to its future governance...
March 23rd, 2020

Ebury and Crédito Agrícola join forces to transform global transaction banking for corporates and SMEs
Crédito Agrícola and Ebury signed a partnership that will allow the bank’s corporate clients to carry out foreign currency exchange and cross border...
March 19th, 2020

Chancellor COVID-19 measures, R3 response
Duncan Swift, President of insolvency and restructuring trade body R3, responds to the measures announced yesterday (Tuesday March 17) by the Chancellor of the...
March 18th, 2020

Paysend publishes informative guide to money transfers during coronavirus
UK-based FinTech company Paysend has today published a guide for expats and foreign workers whose money transfers home to friends and family may be affected by...
March 17th, 2020

Lowell full year results 2019
Lowell, a European leader in credit management services, today announced its results for the Full Year ending 31 December 2019. 2019 in summary Financial...
March 13th, 2020

Visma Acquires Credit Management Company, Onguard
Visma has grown steadily in the Dutch market over the last few years, and has extended its presence further by adding Onguard’s order-to-cash solutions as a...
March 13th, 2020

Budget blow for access to finance – ‘perverse’ insolvency reforms confirmed
The Budget has confirmed plans to grant HMRC ‘preferential status’ in insolvencies from December 2020, says insolvency and restructuring trade body R3....
March 12th, 2020

Sensée creates technology ecosystem for businesses to easily deploy contact centre workers at home
Homeworking specialist Sensée has launched CloudWorks™, a homeworking solution that gives organisations all the tools necessary to operate a home-based...
March 11th, 2020

Bank of England MLAR stats – “Strong likelihood arrears will rise as a result of coronavirus” – comment
Mark Pilling, Spicerhaart Corporate Sales managing director, says: “The Q4 arrears figures from the Bank of England are broadly positive, showing another...
March 11th, 2020

Debt Recovery Company Director On A Mission!
A world-leading debt recovery company based in Gwynedd is proud to have been selected to attend a recent three-day, multi-sector, trade mission to Dublin in...
March 10th, 2020

Business groups sound alarm over ‘serious concerns’ with Government’s tax and insolvency plans
UK business groups and insolvency experts are again sounding the alarm about Government plans to prioritise repayments to HMRC over repayments to other...
March 10th, 2020
A giant green initiative: Revive Management plants giant seqoias
Revive Management, the provider of digital billing and payment solutions, is embarking on an ambitious scheme to plant a collection of the world’s largest...
March 9th, 2020

Yvette Gray appointed as new Country Director for Atradius Collections
International debt collection specialist Atradius Collections has appointed a new Country Director for the UK and Ireland. Yvette Gray has taken the helm at...
March 9th, 2020

New report warns of te use of non-financial behaviours in credit risk assessment
Non-financial behaviours such as social media use and transactional behaviour may be used in future credit risk assessment with implications for access to...
March 9th, 2020

Chartsbridge selects Civica
Chartsbridge has selected Civica, a global leader in software for public services, to deliver an enterprise cloud solution for collections. Harnessing the...
March 6th, 2020

Axminster Carpets Limited (“the Company”) rescued
Axminster Carpets Limited, one of the world’s largest manufacturers of carpet, which was forced to enter Administration in February 2020, has been sold as a...
March 6th, 2020

SFP completes sale of Paramount Power and Data Limited and secures all jobs
Nationwide insolvency practitioner SFP has successfully completed the sale of Durham-based data network and security installers, Paramount Power and Data...
March 2nd, 2020

Swisscard Improves Early Collections, Reduces Net Credit Losses 40 Percent With FICO Analytics
Swisscard AECS GmbH, a leading credit card company in Switzerland, has optimized its early collections using FICO analytics leading to a 50 percent increase in...
March 2nd, 2020

Paysafe partners with Celero Commerce in US market
Paysafe, a leading specialized payments platform, has partnered with Celero Commerce, a vertically focused, integrated commerce solutions provider...
February 27th, 2020

Nearly 60% of Security Professionals Believe Cloud Deployments Surpass Security Capabilities According to FireMo
RSA Conference 2020 – FireMon today released its 2020 State of Hybrid Cloud Security Report, the annual benchmark of the cloud security landscape. The latest...
February 25th, 2020

Dormant Asset Scheme Expansion
“There is greater public interest in corporate social responsibility now than ever before, particularly since the 2007 financial crisis. “The expansion of...
February 21st, 2020

Comment: UK’s cash system could collapse within a decade
Following the news this morning that campaigners have called for Chancellor Rishi Sunak to save banknotes and coins, saying without urgent new laws the cash...
February 20th, 2020

VAT on High Court Enforcement Fees
Discussions continue between the High Court Enforcement Officers Association & the Ministry of Justice (MoJ) to produce definitive guidance on the...
February 20th, 2020

Early intervention will further support those with “persistent debt”
StepChange Debt Charity has today confirmed that it is entering into an exciting new partnership with fintech innovator OpenWrks to bring the opportunities...
February 19th, 2020

Adaptavist Expands Offering with Acquisition of Six Trello Power-Up Apps
Adaptavist, a leading global Atlassian partner, today announced the acquisition of six Trello Power-Up applications, built by Orah Apps. The purchase enables...
February 19th, 2020

CIVEA urges Ministry of Justice to publish review
On the anniversary of the deadline for submissions to the Ministry of Justice Call for Evidence on enforcement agents (bailiffs), the Civil Enforcement...
February 17th, 2020

One third of Brits would go into debt to solve a gap in their finances, R3 research shows
More than three out of ten British adults (34%) say they would be most likely to take on extra debt if they were faced with a sudden gap in their finances,...
February 17th, 2020

Cross party group urges Government to act on bailiff reform
A group of cross-party MPs and Peers has joined a coalition of debt advice campaigners in urging the Government to break its silence on bailiff industry...
February 17th, 2020

Webio Awarded ISO 27001
Webio, the Conversational Middleware company, has achieved ISO 27001 certification, making Webio one of the few platforms in their field to meet the highest...
February 14th, 2020

Second charge repossessions fall to a record low in 2019
New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q4 2019 was 25, 10.7%...
February 13th, 2020

UK Finance and MoJ statistics point to rise in mortgage possession activity – comment
The latest UK Finance and MoJ statistics have both pointed to a rise in mortgage possession activity. Mark Pilling, Spicerhaart Corporate Sales managing...
February 13th, 2020

Sujit Unni joins Paysafe as Chief Technology Officer
Specialised payments platform, Paysafe, announces it has further strengthened its technology leadership team with the appointment of Sujit Unni as Chief...
February 13th, 2020

Esker Integrates Stripe Connect to Offer Secure Online Payment Capabilities to Its Customers
Esker, a worldwide leader in AI-driven process automation solutions and pioneer in cloud computing, today announced the integration of Stripe Connect, the...
February 12th, 2020

Fiduciam loan allows client to settle HMRC debt
Fiduciam has put in place a £973,000 loan to refinance a varied portfolio of seven properties, held across nine titles, after the borrower was hit with a...
February 11th, 2020

Spratt Endicott Solicitors brings in debt recovery specialist to bolster client relations
Oxfordshire based Spratt Endicott Solicitors has welcomed a new specialist to its debt recovery team, who’ll be tasked with supporting the growth of the...
February 11th, 2020

Introducing AJJB Law
AJJB Law – The Debt Recovery Law Firm – is delighted to announce that it has been Authorised by the Solicitors Regulation Authority (SRA). We’re...
February 10th, 2020

Fintech startup EasyEuro raises US$4 million funding to launch a Neobank for cross-border SME traders between Europe and Asia
Paris and Shenzhen based Fintech startup, EasyEuro, offering digital banking services to SME trading between Europe and Asia – with initial focus on...
February 10th, 2020

Comments on Insolvency Service data on IVA outcomes
Last week the Insolvency Service released data showing that the number of IVAs failing in their first year has increased from 4.1% for arrangements started in...
February 7th, 2020

Statement from R3 on the Breathing Space impact assessment
The Treasury has published an impact assessment of its forthcoming ‘breathing space’ scheme to help people in debt by giving them 60 days free from...
February 7th, 2020

FSB: Bill will improve the business rates system
Today the Scottish Parliament voted to pass the Non-Domestic Rates (Scotland) Bill. This will see a switch to a three yearly revaluation cycle and an improved...
February 6th, 2020

Zamira Hajiyeva Unexplained Wealth Order – comment
John Dobson, chief executive of leading RegTech firm SmartSearch, commented: “The property market has increasingly been targeted by money launderers....
February 6th, 2020

Sales Soar to £16.5M for Landwood Property Auctions
Landwood Property Auctions is hailing a switch to weekly online auctions as the catalyst for a massive rise in activity in 2019. While the property sector as a...
February 5th, 2020

Lowell adds digital to client experience
Lowell has added a digital channel to its client experience with the launch its first business-to-business (B2B) website. The new site has been developed by,...
February 5th, 2020

Encompass receives £2m grant to develop AI for the financial services sector
Glasgow-based regulatory technology firm Encompass has received a £1.97m research and development grant from Scottish Enterprise to develop an Artificial...
February 4th, 2020

FXCM Partners with Income Access for Managed Affiliate Programme
FXCM Group (FXCM), a leading international provider of online foreign exchange trading, CFD trading, cryptocurrencies and related services, has partnered with...
February 4th, 2020

Barrister Shahram Sharghy will support Just take on the challenge
Just, the enforcement market integrator launched by Arum just a few months ago, has appointed Shahram Sharghy as their in-house barrister as they continue to...
February 3rd, 2020

JBW Group Limited purchase Advantis Credit Limited
JBW Group Limited today announced it has fully acquired the shares of Advantis Credit Limited, with funding provided by OUTSOURCING Inc. Advantis will continue...
February 3rd, 2020

Q4 2019/Annual insolvency statistics – response
Commenting on the Q4 2019 (October-December) England & Wales insolvency statistics (published this morning by the Insolvency Service), Duncan Swift,...
January 30th, 2020

JBW Group Limited receives four contract awards from Her Majestys Court and Tribunal Service
JBW Group Limited is delighted to confirm that it has been awarded four contracts to provide Approved Enforcement Agency services to Her Majesty’s Courts and...
January 30th, 2020

StepChange Comments on IVAs
StepChange Debt Charity comments on new data released today by the Insolvency Service, showing that the number of new Individual Voluntary Arrangements (IVAs)...
January 30th, 2020

Paysafe and Google expand collaboration
Google has launched paysafecard, the eCash solution from leading specialised payments platform Paysafe, as a new payment option on the Google Play Store in six...
January 30th, 2020

Mintos becomes European market leader among platforms for investing in loans with 40% market share
Mintos, global marketplace for investing in loans at scale, has concluded 2019 with significant growth indicators – the total amount of loans financed on...
January 29th, 2020

Pastdue Credit Solutions Continues Growth With Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased announce the recent migration from Premise to Cloud for our...
January 29th, 2020

Hoist Finance Launches WhatsApp Business in Italy with Webio
Hoist Finance, one of Europe’s largest financial services companies has launched WhatsApp for Business in its Italian operation. The Enterprise solution...
January 29th, 2020

Uncle Buck Finance LLP implements TriLine’s fully integrated GRC & SMCR software solution
Uncle Buck Finance LLP has been providing online short-term cash loans since 2004 and during this time has evolved its product offering to meet customers’...
January 28th, 2020

England & Wales Consumer Judgments Q4 2019
The number of County Court Judgments (CCJs) issued against consumers in England and Wales increased slightly in Q4 2019 compared to the same period last year....
January 28th, 2020

County court judgments against England and Wales businesses fall 20% year on year in Q4
There was a 20 percent drop year-on-year, in the number of County Court Judgments (CCJs) registered against businesses in England & Wales in Q4 2019,...
January 28th, 2020

Extortionate minimum repayment trap leaves borrowers thousands out of pocket, warn credit experts
Research from credit experts TotallyMoney and MoneyComms reveals how just making minimum repayments on credit card balances costs customers thousands in...
January 23rd, 2020

CSA confirms line-up for new 2020 Conference with focus on driving cultural change
The final list of speakers and presentations for the Credit Services Association’s inaugural inaugural People Development Conference next month have been...
January 23rd, 2020

Phillips & Cohen Associates announces the hiring of global chief financial officer
Phillips & Cohen Associates, Ltd., the deceased account management leader servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand,...
January 22nd, 2020

Paysend appoints former Unilever marketer as global chief marketing officer
Paysend, the UK-based fintech, has appointed Alberto Macciani as global chief marketing officer. Alberto will focus on developing Paysend’s global brand and...
January 16th, 2020

Paysafecash launches in Cyprus to enable online cash purchases
CYPRUS – Leading specialized payments platform Paysafe launches Paysafecash in Cyprus today as a new secure and easy way to pay for online purchases in...
January 16th, 2020

Sam Krivinskas joins Together as Senior Legal Counsel – Treasury
Together Financial Services Limited (“Together” or “the Group”), one of the UK’s leading specialist mortgage and secured loan providers,...
January 15th, 2020

EPA publishes payment providers guidance in a call for transparency
The Emerging Payments Association (EPA), which celebrates collaboration and innovation within new and existing finance companies, has published a first of its...
January 14th, 2020

Paysafe expands omni-channel offering with launch of cloud EMV capabilities
Paysafe, a leading specialized payments platform, has expanded its omni-channel payments offering through the launch of the Cloud SDK from Handpoint, a pioneer...
January 14th, 2020

Decade ends with lowest NPL levels on European bank balance sheets since 2010
The decade ended with the lowest level of non-performing loans (NPLs) on European bank balance sheets since 2010. After a push from regulators, banks across...
January 13th, 2020

Venn Partners announces agreement to enter into partnership with ARA to expand its business in real assets private debt
Venn Partners LLP (“Venn”) is pleased to announce it has entered into partnership with ARA Asset Management Limited (“ARA”) to expand its investment...
January 13th, 2020

PayU consolidates its India digital credit offering, announces plan to merge LazyPay and PaySense to build a full-stack digital lending platform
PayU’s consumer lending business LazyPay and PaySense, India’s fastest growing digital credit platform, have today announced the plans to merge their...
January 10th, 2020

Lantern achieves gold award for customer experience
Lantern Debt Recovery Services (trading as Lantern), based in Leeds has achieved a ‘gold’ award from customer experience experts, Investor in Customers...
January 8th, 2020

Eckoh joins the Five9 App Marketplace as the first Secure Payments provider
Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions, today announces that it has joined the Five9 App Marketplace...
January 7th, 2020

Hoist Finance launches new customer digital communications solutions through RCS and Chatbot in the UK
Hoist Finance UK is one of the first in the debt collections sector to use Rich Communications Service (“RCS”), a new messaging technology replacing SMS on...
December 30th, 2019

Debt recovery team appoints six new staff
A series of new appointments have been made within the industry-leading debt recovery team at national law firm Clarke Willmott LLP. The Taunton-based team,...
December 19th, 2019

Arrow Global announces a €838.0 million fund raising
Arrow Global is pleased to announce that Arrow Credit Opportunities SCSp and related entities, the “Fund”, raised €628.5 million of third-party capital...
December 18th, 2019

Why Crown Preference will hit creditors next year
New legislation coming into effect on 6th April 2020 will see HRMC gain preferential treatment over non-preferential and floating charge holders; in particular...
December 18th, 2019

CallMiner Secures $75M Investment from Goldman Sachs
CallMiner, the leading provider of AI-fuelled speech and customer interaction analytics, has closed a $75 million investment round from Goldman Sachs....
December 17th, 2019

CSA Chief Executive to step down in 2020
Peter Wallwork, Chief Executive of the Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has decided he will be...
December 16th, 2019

Bottomline Recognised as Industry Leader at Document Manager Magazine Awards
Bottomline Technologies (NASDAQ:EPAY), a leading provider of financial technology that helps make business payments simple, smart and secure, today announced...
December 12th, 2019

Duff & Phelps appoints Paul Reeves as Managing Director in its Restructuring Advisory practice
Duff & Phelps, the global advisor that protects, restores and maximises value for clients, has appointed Paul Reeves as Managing Director, further...
December 12th, 2019

ACS launches Collect+ in a revamped utility services portfolio
ACS has revamped its utility debt collection portfolio to emphasis the broad range of services available and to package its unique approach to utility debt...
December 12th, 2019

England & Wales Commercial Judgments Q3 2019
There was a 15 percent rise in the number of county court judgments (CCJs) registered against businesses, according to figures released today (11th December...
December 12th, 2019

England & Wales Consumer Judgments Q3 2019
The number of CCJs registered against consumers has risen in Q3 year-on-year, according to figures released today (11th December 2019) by Registry Trust,...
December 12th, 2019

Launch of an online Commercial Debt Clinic
Darcey Quigley and Co, the commercial debt recovery specialist, has just recently launched a new Commercial Debt Clinic. This online forum enables companies...
December 12th, 2019

Saudi Telecom Company selects IFS to improve customer experience
IFS, the global enterprise applications company, announces that Saudi Telecom Company (STC), a world class digital leader providing innovative services and...
December 11th, 2019

Target Group boosts public sector credentials with contract delivery and new senior appointments
Target Group, the business process services and software provider, has today announced the successful implementation of a new mandate for the Development Bank...
December 11th, 2019

Lithuania, Growing EU Fintech Hub, Considering Opening Commercial State Bank
There are 7 commercial banks operating in Lithuania in 2019. With a recently proposed tax that targets banks and other lenders, talks of ensuring the banking...
December 10th, 2019

Encompass Corporation Partners with Pega to Streamline and Enhance Know Your Customer Processes
Encompass Corporation, a fast-growing provider of intelligently automated Know Your Customer (KYC) solutions, today announces a partnership with Pegasystems...
December 10th, 2019

ThoughtWorks find retail sector most vulnerable to tech threats post Brexit
Retail is the sector where UK businesses are most likely to feel exposed to a series of threats to business growth in 2020. With the demise of Mothercare, news...
December 10th, 2019

Almost half of finance professionals lack awareness of blockchain and its benefits
More needs to be done to raise awareness of blockchain technology and its benefits, as 19% of finance professionals are unaware of its uses within finance and...
December 5th, 2019

he EPA Strengthens 2020 Advisory Board with International, Entrepreneurial and Diverse Talent
The Emerging Payment Awards (EPA), a celebration of collaboration and innovation within new and existing finance companies, has today appointed three of...
December 4th, 2019

British businesses miss out on ROI of automation as only 1 in 4 invest in RPA
British businesses are missing out on the benefits of automation by not combining the right technologies, recent research from Digital IQ provider ABBYY has...
December 4th, 2019

Debt advice apprenticeship approved
The debt advice apprenticeship, the first-of-its-kind in the UK, has been approved by the Institute of Apprenticeships. The first cohort of advisors will start...
December 2nd, 2019

Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019
Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions, is pleased to announce it has won the Anti-Fraud Solution of...
November 29th, 2019

Lowell Q3 2019 Results
Lowell, a European leader in credit management services, has announced continued performance growth in its Results for the period 1 July to 30 September 2019....
November 29th, 2019

Encore Announces Leadership Transition for its European Subsidiary, Cabot Credit Management
Encore Capital Group, Inc. (Nasdaq: ECPG), an international specialty finance company, today announced that Ken Stannard will be stepping down from his role as...
November 26th, 2019

Cedar Rose Positioned as Leader in Know Your Customer & Entity Verification in One World Identity’s 2019 Identity Industry Landscape
Cedar Rose today announced that it was recognized as a leader in Know Your Customer (KYC) & Entity Verification (KYB) by One World Identity (OWI). OWI is a...
November 25th, 2019

Ribbon and Eckoh Join Forces for Enhanced Portfolio
Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions, has been certified as a Gold Assure Program Partner for Ribbon...
November 15th, 2019

Ledger Vault Obtains Groundbreaking Custom Crime Insurance Policy
Ledger, the global leader in security and infrastructure solutions for digital assets and blockchain applications, today obtained a crime insurance policy...
November 15th, 2019

Second charge repossessions fall by 30% in Q3 2019
New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q3 2019 was 25, 30.1%...
November 14th, 2019

UK Finance Arrears & Possession stats – comment
Commenting on today’s UK Finance Arrears & Possessions data, Mark Pilling, managing director Spicerhaart Corporate Sales said, “Arrears remain low, but...
November 14th, 2019

Onguard’s new machine learning function enables companies to predict customer payment behaviour
Onguard, the fintech company that streamlines the entire order-to-cash process, has announced that in collaboration with Altares Dun & Bradstreet and...
November 14th, 2019

Realtime offers immense potential for payments for banks and fintechs, finds EPA report
New research from Emerging Payments Association reveals that ‘realtime’ payments are growing rapidly in the UK, signifying potential for business payments...
November 14th, 2019

Verizon’s 2019 Payment Security Report shows drop in PCI DSS compliance
Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions, comments on the recently released Verizon Payment Security...
November 13th, 2019

ONS GPR monthly estimate – comment
“The UK has narrowly avoided falling into a recession, but indicators leave little room for optimism. A closer look reveals that the economy shrank in...
November 12th, 2019

CSA Recognised for Providing ‘Outstanding’ Experience to its Members By Investor in Customers
The Credit Services Association, the voice of the UK debt collection and debt purchase sectors, has maintained its Silver accreditation from Investor in...
November 12th, 2019

Cardpay adds Brazil’s popular payment methods to its global platform
Cardpay announces integration with Boleto, Cash Express and Loterica into its existing list of payment methods in Brazil. With their introduction, ecommerce...
November 12th, 2019

Lanshore announces new operations centre in Glasgow
Lanshore LLC today announced the launching of a new operations centre in Glasgow , Scotland. After many years of providing managed services from Costa Rica...
November 8th, 2019

Stronger together: Women’s Payments Networks join forces across the pond
The European Women Payments Network (EWPN) and the U.S.-based Women’s Network in Electronic Transactions (Wnet) share a mission to create better...
November 7th, 2019

Equiniti launches digital experience centre to transform app development
Equiniti, an international technology-led services and payments specialist, is delighted to announce that it has opened EQ Tek, a new R&D facility for its...
November 7th, 2019

Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio.
Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has partnered with global payments technology provider...
November 6th, 2019

Ruling could see directors pursued for millions
A landmark judgment could see company directors and shareholders pursued for millions of pounds for funds paid into tax avoidance schemes. The ruling, handed...
October 31st, 2019

Target Group announces change of leadership
Target Group, the operational transformation, business process servicing and software provider has announced that Ian Larkin steps down as CEO of the business...
October 31st, 2019

Insolvency Statistics – reaction
Company insolvencies have rocketed due to a lack of investment and uncertainty surrounding Brexit, according to a licensed insolvency practitioner at the top...
October 31st, 2019

Q3 2019 insolvency statistics – R3 response
Commenting on the Q3 2019 (July-September) England & Wales insolvency statistics (published this morning by the Insolvency Service), Duncan Swift,...
October 31st, 2019

Noble Systems Introduces Noble Gamification 2.0
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the release of Noble® Gamification 2.0, adding powerful new...
October 30th, 2019

Secure Payments in Web Chat wins a Bronze medal for Eckoh
Eckoh plc (AIM: ECK) has won a bronze medal at the recent UK Contact Centre Forum (UKCCF) awards for the Best Use of Technology. The award recognises the...
October 30th, 2019

Devolve power and money to level up left-behind Britain, urges new CPS report
The importance of tackling Britain’s geographical inequalities is now widely recognised – and is a key priority for Government. A new Centre for Policy...
October 30th, 2019

Devolve power and money to level up left-behind Britain, urges new CPS report
The importance of tackling Britain’s geographical inequalities is now widely recognised – and is a key priority for Government. A new Centre for Policy...
October 29th, 2019

Costing a packet – How much more will it cost to sell and ship to the USA in 2020?
Britain may be looking to the US as its target market in a post-Brexit world, but the international delivery specialist ParcelHero says trading conditions are...
October 22nd, 2019

Oblix Capital names new chief operating officer
Oblix Capital has appointed Stuart Sykes as its new chief operating officer. Stuart joins the specialist lender having spent more than 25 years in the lending...
October 17th, 2019

CSA wins Excellence in Training Award for String of Learning and Development Achievements
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has won the Excellence in Training Award at the 2019...
October 17th, 2019

Noble Systems Issued 200th Patent for Contact Centre Technology
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, announces the issuance of its 200th U.S. patent. This milestone...
October 17th, 2019

Phillips & Cohen strengthens European executive team with multiple appointments
Phillips & Cohen Associates, Ltd. (PCA), the international deceased account management specialist, servicing creditors in the US, Canada, UK, Ireland,...
October 16th, 2019

Marieke Saeij appointed as new Onguard CEO
Onguard, the fintech company that offers a platform which streamlines the entire order-to-cash process, has announced the appointment of Marieke Saeij as CEO,...
October 16th, 2019

European NPL market quieter in 2019 so far, as activity in emerging markets grows
According to the Debtwire European NPLs 3Q19 report presented at Debtwire Week, as of early October, 92 deals totalling EUR 67.9bn have closed so far this...
October 16th, 2019

Content Guru Delivering Specialist Customer Engagement and Experience to UK Government
Global leader in Customer Engagement and Experience solutions, Content Guru, has been accepted as a supplier to the United Kingdom Government as part of the...
October 15th, 2019

Is another trade dispute coming?
Posturing ahead of U.S.-China trade talks frayed investors’ nerves, while another trade bout could break out as the U.S.-EU tensions heat up. With trade...
October 14th, 2019

Konica Minolta unveils next generation intelligent invoice processing to revolutionise automated accounts payable
Konica Minolta Business Solutions (UK) Ltd is proud to announce the launch of its new intelligent invoice processing cloud service which achieves new levels of...
October 14th, 2019

HMO landlords need to be aware of the ambulance chaser threat
Rule changes which have greatly increased the number of HMO properties across the country, are having a number of unintended consequences including an increase...
October 11th, 2019

Manpower puts Sidetrade’s Artificial Intelligence at the core of their organization
Manpower France anticipates and drives change in the world of work by breaking new ground with Aimie, Sidetrade’s cutting edge Artificial Intelligence...
October 7th, 2019

FSB research: Scottish small business confidence “evaporating”
Scottish small business confidence slid in the third quarter of 2019, reversing the surprise resurgence seen earlier in the year, according to new figures from...
October 4th, 2019

Major new campaign to help people struggling with debt
The trade body representing the debt collection industry has launched #heretohelp, a campaign designed to encourage customers to actively engage with its...
October 1st, 2019

CSA appoints new Director of Finance and Operations
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industries, has appointed Peter Hayle to the newly-created role of...
September 30th, 2019

Jamie Waller and team launch new digital marketplace to enforce judgment debts
Today, Just is unveiling a free digital marketplace for the management, oversight and enforcement of judgment debt, ensuring that creditors are paid what...
September 27th, 2019

Equiniti announces landmark partnership with SWIFT
Equiniti Business Payment Services (formerly EQGlobal), the international payments division of Equiniti Group, is delighted to announce that it has partnered...
September 24th, 2019

Cabot Financial Launches New Graduate Programme
Cabot Financial, the UK debt purchase arm of the Cabot Credit Management group, has launched a new graduate analytics programme which will commence today with...
September 23rd, 2019

‘Forbes Burton shortlisted for national insolvency award’
Insolvency and company rescue specialists Forbes Burton have been shortlisted as a finalist for Boutique Insolvency and Restructuring Firm of the Year. The...
September 23rd, 2019

ABBYY technology selected to drive finance digitisation at Costain
ABBYY, a global leader in Digital IQ for the enterprise, has been selected by Costain, the smart infrastructure solutions company, as the chosen technology...
September 23rd, 2019

Leading Debt Recovery Company’s Sixth Award in 2018-19!
A world-leading debt recovery agency based in North Wales has won its sixth prestigious industry award in just the last year! CCI Credit Management Ltd (CCICM)...
September 20th, 2019

World’s first online Customs Academy officially launched at Parliament event
The world’s first online Customs Academy was yesterday officially launched at the House of Commons, marking a vital step towards ensuring UK businesses...
September 20th, 2019

One in Five Contactless Payments Will Now Be Blocked to Help Prevent Fraud
New European legislation brings in Strong Customer Authentication (SCA) to limit the amount of contactless payments someone can make, in an effort to reduce...
September 20th, 2019

Brexit causes UK property investors to put plans on ice but spending spree may follow when deadline passes
New research commissioned by Experience Invest has uncovered how property investors are managing their financial strategies as Brexit approaches. The...
September 19th, 2019

CSA celebrates first batch of successful apprentices
Following months of hard work, the first apprentices undertaking their training on Apprenticeship Standards delivered by the Credit Services Association are...
September 19th, 2019

Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Centre Technology Award
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that Noble® Conversations Analytics Insight has...
September 19th, 2019

Restons Solicitors appoint Peter Stewart as Chief Executive Officer
Restons Solicitors have today announced the appointment of Peter Stewart as Chief Executive Officer. Peter will lead Restons Solicitors supported by Neil...
September 19th, 2019

Bailiff companies sign up to new standards
In a major reform to civil enforcement an independently-monitored code of practice that sets a new standard for bailiffs has been announced in London today....
September 19th, 2019

Credit Style acquired by Bristow & Sutor as part of expansion drive
Leading judicial services and debt recovery group Bristow & Sutor has expanded its range of management and support services with the acquisition of Credit...
September 18th, 2019

FSB in Scotland on economic contraction
New economic data published today (Wednesday) shows that Scotland’s economy contracted by 0.3 per cent in the second quarter of 2019. Andrew McRae, the...
September 18th, 2019

Technology award win for LM
LendingMetrics has won a top award at the Credit & Collections Technology Awards. The credit risk and collection platform supplier scooped the Innovation...
September 17th, 2019

Business bodies warn Chancellor of damage caused by Treasury insolvency cash grab
Leading business groups and insolvency experts have written to the Chancellor to warn that plans to prioritise repayments to HMRC over repayments to other...
September 17th, 2019

PSD2 deadline – comment
This Saturday marked the deadline for the EU’s second Payment Services Directive (PSD2) legislation. This legislation has had a fundamental impact both on...
September 16th, 2019

PSD2 “deadline” – use these 18 months to get compliant
With the “deadline” for the latest round of PSD2 compliance hitting tomorrow, Rene Hendrikse, EMEA VP of Mitek – the RegTech firm working with over 6,500...
September 16th, 2019

PSD2 deadline: don’t just comply, succeed – KCOM
This Saturday marks the deadline for PSD2 compliance and a new era for banking in the UK. In response to this milestone, please see comment from Gavin Brown,...
September 16th, 2019

The Tall Group strengthens relationship with Handelsbanken
The TALL Group of Companies, the UK leader in the provision of secure paper and electronic payment solutions, has further extended its long-standing...
September 13th, 2019

Phillips & Cohen announces its entry into Germany
Phillips & Cohen Associates, Ltd., the international deceased account management specialist, servicing creditors in the US, Canada, UK, Ireland, Australia,...
September 12th, 2019

Updated people tracing app
Find UK People is a leading tracing agent specialising in tracing people in the UK or around the globe. With a 98% success rate, Find UK People guarantees that...
September 12th, 2019

CIVEA responds to Third Stop the Knock report
Responding to the Third Money Advice Trust report, Russell Hamblin-Boone, chief executive of the Civil Enforcement Association, said:“ This is a broadly...
September 11th, 2019

Local councils sent 2.6 million debts to bailiffs in 2018/19
The use of bailiffs to collect debts owed to local authorities in England and Wales has risen by 7 percent in two years, driven by a surge in the use of...
September 11th, 2019

Lantern appoints new CFO and CTO
Lantern have welcomed their new CFO Andrew Kirk alongside an additional Exec appointment of CTO Andy McCleod, both of whom join the Lantern team to help...
September 10th, 2019

rebuildingsociety.com announces UK first Peer-to-Peer Lending BuyBack Guarantee
As peer-to-peer lending platforms mature, many are seeing some level of defaults. On rebuildingsoicety.com the returns have, on aggregate, been sufficiently...
September 6th, 2019

Comment – Is the ECB easing too early?
Euro interest rate markets are pricing in a rate cut by the ECB at its next policy meeting on 12 September. The current Euribor forward curve suggests that the...
September 3rd, 2019

The payments community calls for action to drive gender balance
The Emerging Payments Association (EPA) has today published original research on the social and structural barriers that hinder progress in the fight for...
September 2nd, 2019

Lowell Q2 2019 Results
Lowell, a European leader in credit management services, has announced another positive quarter in its Results for the period 1 April to 30 June 2019,...
August 29th, 2019

The Senior Management and Certification Regime (SM&CR) – what is it and why do we need it?
Following the banking crisis in 2008, the Parliamentary Commission for Banking Standards (PCBS) recommended the creation of a new framework focused on...
August 27th, 2019

Research data for collections is planned
CCRMagazine and Restons Solicitors are to ask the credit industry’s opinions on the future of data for collections and legal services. Stephen Kiely, editor...
June 18th, 2019

Paysend launches Pays XDR – the definitive stable coin
Paysend Group, a global Fintech company based in the UK, announced that it is launching a new global digital currency, Pays XDR. This stable coin is 100%...
June 18th, 2019

Puppet releases free resource to help businesses standardise their operational toolkit
As outlined in the latest 2018 State of DevOps Report, eliminating the one-offs that create management complexity and standardising on the technologies...
June 18th, 2019

Bottomline Technologies Powers Real-time Payment Innovation through Partnership with Starling
Bottomline Technologies (NASDAQ:EPAY), a leading provider of financial technology that helps make complex business payments simple, smart and secure, today...
June 17th, 2019

Cabot Financial (Luxembourg) II S.A. announces the completion of its conditional redemption of its outstanding €310,000,000 Senior Secured Floating Rate Notes due 2021 At a price of 101.000% of the Principal Amount Thereof
Cabot Financial (Luxembourg) II S.A. (the “Issuer”) announces today the completion of its conditional redemption (the “Redemption”) of its outstanding...
June 17th, 2019

Cabot Credit Management announces closing of €400 million Senior Secured Floating Rate Notes Offering
Cabot Credit Management Limited (“CCM”) announced today that its 100% indirectly owned subsidiary Cabot Financial (Luxembourg) II S.A. (the “Issuer”)...
June 17th, 2019

Many UK businesses pay late or not at all due to difficulties in cashflow
Almost half (44%) of UK businesses avoid or delay paying bills due to issues within their cashflow. Other commonly cited reasons for non-payment of invoices...
June 13th, 2019

Verifi™ Wins FS Forum’s Product and Service Innovation Award for Payments
The Financial Services Forum (“FS Forum”) has selected Verifi, Inc.’s collaboration solution Order Insight as winner of its 2018 Product and Services...
June 13th, 2019

New signs of European downturn – Irish businesses failing to negotiate payment terms
Companies around Europe predict increased bad debt losses, later B2B payments and higher debt risks are ahead, according to the European Payment Report from...
June 12th, 2019

New signs of economic downturn – British businesses offering longer payment terms
Companies around Europe predict increased bad debt losses, later B2B payments and higher debt risks are ahead, according to the European Payment Report from...
June 12th, 2019

Cabot continues to keep the customer at the heart of its business
Cabot Credit Management, one of the largest credit management service providers in Europe, is working closely with The Domestic and Economic Abuse Project...
June 12th, 2019

Reactive comment from Huntswood: Buy Now Pay Later FCA announcement
In light of this morning’s FCA announcement confirming it will introduce new rules in the Buy Now Pay Later (BNPL) market, saving consumers around £40-60...
June 12th, 2019

StepChange response to FCA’s “Buy Now, Pay Later” rule changes
The Financial Conduct Authority has today confirmed its new requirements in reform of “Buy Now, Pay Later” (BNPL) credit offers. The measures will require...
June 12th, 2019

Payment glitches: banks need urgent IT help
Following the news that Which? has revealed more than seven million people have been blocked from card payments by IT glitches in the past year, Tom Holliday,...
June 12th, 2019

‘What are the rules on flexible working?’
Previously only parents of children under 17 (or 18 if the child is disabled) or carers for dependant adults had the right to request flexible working...
June 10th, 2019

Centre for Policy Studies publishes ‘Britain Beyond Brexit’
The Centre for Policy Studies today publishes a major collection of essays, ‘Britain Beyond Brexit’, edited and assembled by George Freeman MP and...
June 10th, 2019

Phillips & Cohen announces major expansion plan
Phillips & Cohen Associates, Ltd., the international deceased account management specialist, servicing creditors in the US, Canada, UK, Ireland, Australia,...
June 10th, 2019

‘Brexit uncertainty still holding back house prices’
Roxanna Mohammadian-Molina, Chief Strategy Office at BLEND Network, comments: “That the Halifax House Price Index continues to swing wildly from month to...
June 7th, 2019

Cabot Credit Management Announces Pricing of €400 Million Senior Secured Notes Offering
Cabot Credit Management Limited (“CCM”) announced today that its 100% indirectly owned subsidiary Cabot Financial (Luxembourg) II S.A. (the “Issuer”)...
June 7th, 2019

Online payment changes: planning essential to success, says KCOM
Following the news that retailers and financial institutions are speaking out against the impending deadline for changes to the way online purchases are...
June 5th, 2019

Crystal Specialist Finance adds Kensington Mortgages to lending panel
Crystal Specialist Finance (CSF) has added Kensington Mortgages to its lending panel, giving brokers access to specialist residential and buy-to-let products....
June 4th, 2019

Trade Body’s ‘dismay’ at announcement on future funding of debt advice
A leading trade association has expressed dismay at suggestions that seemingly only the Financial Services community should be ploughing even more money into...
June 4th, 2019

Cabot Credit Management Announces €310 Million Senior Secured Floating Rate Notes Offering
Cabot Credit Management Limited (“CCM”) announced today that its 100% indirectly owned subsidiary Cabot Financial (Luxembourg) II S.A. (the...
June 4th, 2019

Stripe report: PSD2 could cost Europe €57billion
This morning, Stripe released a study forecasting that Europe stands to lose €57 billion in economic activity in the first 12 months after Strong Customer...
June 4th, 2019

Commenting on Australian interest rates reaching a historic low
Commenting on Australian interest rates reaching a historic low, Hugo Cusani, Associate Director at JCRA, said: “Over the last three months the market became...
June 4th, 2019
