Debt recovery specialists named in prestigious guide

A national team of debt recovery specialists, described as the industry’s “benchmark”, is once again named in the Top Tier of the prestigious Legal 500...

CIVEA responds to Citizens Advice call for bailiff regulation

Responding to Citizens Advice claims that it has evidence of widespread problems in the enforcement industry, Russell Hamblin-Boone, chief executive of the...

Second charge mortgage repossessions remain low in Q3 2018

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q3 2018 was 36, 5.9%...

Arrow Global Group PLC – Results for the nine months ended 30 September 2018

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in non-performing...

New head of ops marks hat trick of senior appointments for Anglia

Anglia UK is ending the year with a third key senior appointment. The credit management, haulage and dealership auditing firm has appointed Claire Mitchell as...

Government outsourcing records strongest quarter since 2016 as UK market rebounds

The UK public sector outsourcing market recorded its highest quarterly performance since 2016 in the third quarter of 2018, as government departments focused...

CCUA conference delegates agree with experts about benefit of AI

Delegates at the 2018 CCUA (Civil Court Users association) conference at which ACS was a lead speaker were optimistic about the impact super-intelligence would...

Tinubu Square appoints Offer Sadey as CTO

As part of its technological development strategy, Tinubu Square, a leading provider of credit insurance, surety and trade finance solutions, has appointed...

Robotisation to lead to fewer jobs within UK financial services industry

Almost half of those working in the financial services sector (47%) are convinced that robotisation will lead to far fewer jobs within the industry in the UK....

Q3 2018 insolvency statistics – R3 comments

Commenting on the Q3 2018 (July-September) England & Wales insolvency statistics (published this morning by the Insolvency Service), Duncan Swift, Vice...

Budget: HMRC preferred creditor status in insolvency – R3 comment

In response to the announcement in today’s Budget that HMRC will become a secondary preferential creditor for taxes held on behalf of employees and...

Late payments become the norm for British businesses

Businesses in Britain have a higher proportion of overdue invoices compared to their counterparts across Western Europe, new research by trade credit insurer...

Leading Lebanese bank centralises compliance systems with FICO solutions

First National Bank (FNB) of Lebanon has migrated to the FICO® TONBELLER® Siron® Anti Financial Crimes Suite to take a more holistic, integrated approach to...

Qualco UK unveils major platform update to offer enhanced visibility of accounts and rich data insight

Qualco UK, widely acknowledged as a leading provider of panel and asset management software and analytics, has today unveiled a major platform update of its...

Accountant in Bankruptcy figures show total personal insolvencies on the rise

The latest statistics from Accountant in Bankruptcy (AiB) show awards of bankruptcy have remained largely static compared to the same period a year ago. The...

Peninsula Group choose Eckoh CallGuard for securing payments

Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to...

Payments disrupter PaySend launches innovative Money Request service

The way consumers request and receive payments from each other is changing, thanks to payments disrupter PaySend. The business’s new innovative service will...

Eckoh makes global secure payment available to contact centers via the NICE inContact CXexchange marketplace

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has joined the NICE inContact DEVone program to help contact...

Major infrastructure firm joins department for transport at Arvato’s Swansea shared service centre

Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service...

South Staffs Water implements AI-based credit management software from Rimilia

South Staffs Water has selected Rimilia’s artificial intelligence (AI) based credit management software, Rimilia Alloc8 Collect. South Staffs Water...

Serrala and Trinity Announce Strategic Partnership to Launch Alevate TMS

On the first day of the Annual Serrala User Meeting, Serrala, the international provider of solutions for inbound and outbound payments and related finance...

Enforcement industry calls for community service for council tax dodgers

Community service should replace the sanction of imprisonment for non-payment of Council Tax, according to the Civil Enforcement Association (CIVEA). The...

European NPLs set for another record year as focus shifts East

According to new data from Debtwire ABS, announced at Debtwire Week, 2018 has once again been a record year for the European non-performing loan (NPL) market....

Trustly announces new partnership with Ingenico

Ingenico, the global leader in seamless payment, has today announced a partnership with European payments company, Trustly, that will enable customers in...

Arrow’s Whitestar named “Best Credit Portfolio Management Company Portugal 2018”

Arrow Global Group, a leading European investor and asset manager in non-performing and non-core assets, is delighted to announce that its Portuguese business,...

Joe Waters joins Bibby Financial Services as Head of Sales

Bibby Financial Services (BFS) has appointed Joe Waters as Head of Sales as it seeks to develop its services to small and medium-sized enterprises (SMEs)...

Huntswood poised for growth as consumer credit firms respond to change

Huntswood, a provider of specialist expertise, technology and operational solutions, has opened a new Centre of Excellence in Liverpool, extending its support...

Taking stock – Anglia offers top five tips for vehicle repossessions

Repossessing a vehicle is always the option of last resort. But when all other attempts to rehabilitate an account have failed, this is often the only...

Target Group strengthens its Client Services team with double hire

Target Group, the business process outsourcing and operational transformation provider, has appointed Marcella Rich to its Executive Committee as Director of...

Intrum secures record customer rating for fifth year

Investor in Customers (IIC) has awarded credit management firm Intrum UK its gold standard for ‘exceptional’ customer service for the fifth consecutive...

Teleperformance completes the acquisition of Intelenet

Teleperformance (Paris: TEP), the worldwide leader in outsourced omnichannel customer experience management, today announced that it has completed the...

Trustly announces partnership with Mintos, Europe’s largest P2P marketplace

Trustly, the European payments company, has partnered with Mintos, a global online marketplace for loans which provides retail investors with a way to invest...

Content Guru Shortlisted in The Telegraph Trade Awards 2018

Content Guru is proud to announce its inclusion in the 2018 Telegraph Trade Awards shortlist, in the ‘Best International Export SME’ category. In its...

Noble Systems Continues Regional Growth Plans with Key South African Appointment

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce further growth within the EMEA region with the...

The ABC’s of Handling Customer Excuses

By Krista T. Walsh, CFCP- President, KC Collect! When dealing with overdue accounts, it can seem like there is no end to customer excuses. If we do not handle...

Equiniti Credit Services continues innovation drive with more IT hires

Equiniti Credit Services, the UK’s leading loans management and credit technology company, has recruited a further 15 software engineers to provide two...

SIA launches PSD2-compliant Open Banking platform for new digital payment services

SIA launches a new “Open Banking” digital platform allowing Italian and European banks, fintechs, corporates, SMEs and public sector organizations to...

Phoenix Commercial Collections Limited acquired by JBW Group

JBW Group Limited has today announced it has fully acquired the shares of Phoenix Commercial Collections Limited, with funding provided by OUTSOURCING Inc.....

Serrala Announces New Features for Payments as Part of its Managed Services Portfolio

Serrala, the international leading provider of solutions for inbound and outbound payments and related finance processes, today announced innovative extensions...

Preparation is crucial when taking a construction dispute to court, a new legal ruling has underlined.

Construction consultancy MPG says the High Court decision should also serve as a reminder to contractors that they need effective programmes in place before...

New joiners build on success of leading debt recovery team

A series of new appointments have been made within the industry-leading Taunton-based debt recovery team at national law firm Clarke Willmott LLP. The team is...

Noble Systems Announces Key Appointments & Regional Growth Plans

Noble Systems, a global leader in omnichannel contact centre technology solutions, has seen amazing growth in the USA over the last few years and is looking to...

Scottish business confidence slides as no deal concern mounts

Scottish small business confidence has fallen sharply and businesses north of the border are amongst the most concerned in the UK about a no deal Brexit, new...

CSA hails success of UKCCC

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has hailed the success of this year’s UK Credit and...

Arrow Global Appoints UK Head of Client Development

Arrow Global Group PLC, a leading European investor and asset manager in non-performing and non-core assets, is pleased to announce the appointment of Tim...

iPortalis launches Provisioning, Management and Billing Portal solution

iPortalis, a Cloud Services company specialising in ICT* brokerage and aggregation, today launches a comprehensive new software portal for the management of...

Qualco UK retains its ISO 27001 accreditation

Qualco UK has retained its ISO 27001:2017 certification by The British Assessment Bureau, having first achieved it three years ago. ISO 27001 is the...

Arrears are low, but we could see a shift as a result of rate rises and rise in high loan to income lending

Mark Pilling, Spicerhaart Corporate Sales managing director, says “The latest mortgage lenders and administrators statistics reveal that the proportion of...

Millennials taking on more debt, but don’t know interest rates

The UK’s younger generations have increased the amount of debt they owe over the last five years (Table 1). And worryingly, significant numbers don’t know...

JBW Group Limited acquires shares in Court Enforcement Services Limited

JBW Group Limited has today announced it has acquired shares in Court Enforcement Services Limited (CESL), with funding provided by OUTSOURCING Inc. CESL will...

Next Investments sells Next Finance & subsidiary companies to Azzurro Associates

Next Investments B.V., a Dutch holding company active in financial investments of real estate and consumer debt portfolios, has today announced the sale of its...

AfterPay now offers simple and convenient returns management

Consumers who pay their invoices with AfterPay will soon be able to maintain and update their returns themselves. This does not only benefit the end customer....

Number of local firms winning Scottish council work halves in a decade

The number of Scottish businesses winning work from their local council has almost halved over the last decade, according to a detailed new report. Further...

CSA announces stellar entertainment line up for UKCCC

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed Matt Forde – the ex-political advisor...

Arrow Global Group PLC – Interim results for the six months to 30 June 2018

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in non-performing...

Insolvency Practitioners Association Announces Appointment of Michelle Thorp as Chief Executive

The Insolvency Practitioners Association is pleased to announce the appointment of Michelle Thorp as Chief Executive with effect from 10 September. Michelle...

Business Rates & Bailiff threats: SMEs need to plan ahead

In reaction to new figures by Altus Group, that show “81,000 companies have struggled to pay their business rates, with bailiffs sent to 222 premises...

Surprise drop in consumer CCJs

The total number of county court judgments (CCJs) registered against consumers in England and Wales fell year-on-year for the first time in five years during...

Business debt soars

The total value of adverse county court judgments (CCJs) against businesses recorded in England and Wales rose sharply during the first half of the year,...

Gary Jennison appointed Chairman of Lantern Debt Recovery Services Ltd.

Lantern, which has helped over 2 million people find a way out of debt they owe since 2008, today announced the appointment of veteran banking executive Gary...

Personal insolvencies to hit 105,000 by 2022 – reaching highest level since 2012

Personal insolvencies are on track to hit 105,000 per annum by 2022, breaking highs last seen six years ago, according to the latest econometric forecast from...

Leading Debt Recovery Company Wins International Finance Award

A world-beating debt recovery agency based near Porthmadog in North Wales is delighted to win a prestigious International Finance Award (IFA) – especially as...

Qualco UK continues its tennis lending library support

Qualco UK has continued its pledge to support a tennis lending library for two Birmingham schools. In association with the Lawn Tennis Association (LTA),...

CSA recognised for ‘outstanding’ levels of customer service by the IIC

The Credit Services Association, the voice of the UK debt collection and debt purchase sectors, has registered ‘outstanding’ customer service levels in its...

European Women Payments Network conference returns to Amsterdam

Following a hugely successful inaugural event in 2017, October 2018 sees the European Women Payments Network (EWPN) conference return to Amsterdam. The only...

Second charge mortgage repossessions fall in Q2 2018

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q2 2018 was 38, 2.6%...

3.8 million UK households to default on personal debt by 2022

The number of households in personal debt default is set to increase to 3.8 million by the end of 2022, up from 3.3 million at the end of 2017 according to the...

Comment: Unemployment drops to its lowest reading since 1975

“Recent labour market figures from the Office for National Statistics show that the unemployment rate dropped to 4.0% in the three months to June, the lowest...

Record entry levels for industry technology awards at UKCCC

A record number of entries have been reported for the Credit and Collections Technology Awards, devised by Credit Connect and hosted this year by The Credit...

Moneyhub secures FCA authorisation to enable payments

Moneyhub has secured Payment Initiation Services Provider (PISP) authorisation by the FCA, cementing its place as a pioneer of open banking. The authorisation...

Cambridge framework for Distributed Ledger systems

The Cambridge Centre for Alternative Finance publishes the “Distributed Ledger Technology Systems” report to provide a common terminology and framework for...

Cabot Credit Management delivers strong performance and continued growth as Encore takes the helm

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for the six months ending 30th...

Comment on the UK Arrears and possessions figures from Mark Pilling, Spicerhaart Corporate Sales

Mark Pilling, Spicerhaart Corporate Sales managing director, says “As much as arrears remain historically low, there is the danger that anyone on a tracker...

Noble Systems Receives Frost & Sullivan’s Customer Value Leadership Award for WEM Gamification Solutions

August, 2018: Noble Systems, a global leader in omnichannel contact centre technology solutions, has received Frost & Sullivan’s 2018 Customer Value...

Satisfactions down despite increase in judgments

The total number of defaults and small claims judgments issued in Northern Ireland during the first half of the year rose to the highest levels since 2012,...

Registering of judgments at record low

The number of consumer debt judgments registered in the Republic of Ireland fell to the lowest total since modern records began in 2008, during the first half...

Jersey debt satisfactions plummet

The number of debt judgments marked as satisfied in Jersey almost halved during the first half of 2018, according to figures released today by Registry Trust....

Anglia appoints new business development manager

Vehicle credit management specialist, Anglia UK, is continuing to expand with the appointment of a new business development manager. Nathan Keegan joins the...

Arrow Global Group PLC – Proposed acquisition of Norfin Investimentos S.A. and Trading Statement

Arrow Global announces the proposed acquisition of Norfin Investimentos S.A (“Norfin”), a leading manager of real estate investments in Portugal. This...

Government bodies are the largest major debt claimants

In the past two years government bodies in Northern Ireland accounted for a larger proportion of debt judgments than lenders, according to figures released...

Effective Collection Techniques

By Krista T. Walsh, CFCP- President, KC Collect! Professional Collectors or Accounts Receivable staff are always looking for new methods to use while trying to...

Arvato UK Outsourcing Index – comment from Lloyds Bank

Chris Sood-Nicholls, managing director and head of global services at Lloyds Bank Commercial Banking, said: “While events of earlier this year will have made...

Arvato Outsourcing Index – Government outsourcing bounces back despite overall UK market softening

Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty, according to the Arvato UK...

Urgent reform needed for public sector debt collection

Public sector debt collection should not be lagging behind private sector best practice, H&F Ethical Collections said today. The joint venture between...

Clever Lending and Your Expert Group opt for OMS

One Mortgage System (OMS), the seamless single-input enquiry to completion processing platform for brokers, has been adopted by leading specialist finance...

Q2 2018 insolvency statistics – comments

Commenting on the Q2 2018 (April-June) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith, president of...

Lack of consumer finance options costing UK businesses £25bn

UK businesses could be losing out on over £25 billion in potential sales by not offering a range of consumer finance options, according to new research. The...

Parking operator says ethical debt recovery is vital for effective enforcement and encouraging behavioural change

“To deliver ethical and reliable debt recovery we need to be accountable, approachable and comply with best practice and regulatory requirements,” says...

Legal sector to benefit from fintech revolution led by Shieldpay

Shieldpay is set to transform the UK’s legal industry with its fully digital third-party managed accounts. Traditional providers are slow and expensive....

Anglia appoints new business development manager

Vehicle credit management specialist, Anglia UK, is continuing to expand with the appointment of a new business development manager. Nathan Keegan joins the...

Proposed acquisition of Norfin Investimentos S.A. and Trading Statement

Arrow Global announces the proposed acquisition of Norfin Investimentos S.A (“Norfin”), a leading manager of real estate investments in Portugal. This...

Top bid consultancy launches digital learning programme

ShineBid Services, one of the UK’s leading businesses on winning government and highly regulated bids, today launched a new digital learning programme to...

Encore Capital Group Completes Acquisition of Remaining Interest in Cabot Credit Management

Encore Capital Group, Inc. (Nasdaq: ECPG) today announced that it has completed its acquisition of the remaining interest in Cabot Credit Management (Cabot),...

Andrew Wilson & Co invests in the future of High Court Enforcement

Kelly Cookson, 34, Eric Roe, 25 and Joe Hanlon, 30, from leading recovery firm Andrew Wilson & Co, are on course to become three of the youngest High Court...

Scottish Insolvency Statistics: April to June 2018 (2018-19 Quarter 1)

Accountant in Bankruptcy (AiB) today released official statistics reporting personal and company insolvencies in Scotland for the first quarter (April to June...

CSA nominated as Best Overall Association in The Association Excellence Awards 2018

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has been shortlisted within The Association Excellence...

PayU Acquires Israeli Payment Technology Provider ZOOZ

PayU today announces the acquisition of leading payments technology platform ZOOZ. The deal supports PayU’s ongoing expansion into high growth markets and...

UL releases second generation of the UL Smart Tachograph Personalization Validation Tool

UL is proud to announce the launch of the Smart Tachograph Card Personalization Validation Tool. Smart Tachographs are the new generation of on-board mandatory...

Tinubu Square and Gestion Credit Expert: strategic partnership on debt collection services

Tinubu Square, a leading provider of trade credit, bonding & surety and receivables finance solutions, has sealed a strategic partnership with GESTION...

Arrow Global Selects Xactium to Transform Risk Management Processes Organisation-Wide

Established in 2005, Arrow Global Group specialises in the purchase, collection and servicing of non-performing loans. It identifies, acquires and manages...

UK fintech expands its international footprint into the US, converting classifieds sites into transactional marketplaces for the first time

Shieldpay has increased its global footprint by launching in the US by partnering with the car classified site, AutoClassics.com. Shieldpay enabled the site to...

Divergent insolvency rates point to two-tier debt economy – TDX Group comments

Following the release of the Insolvency Service Individual Insolvencies statistics today, Richard Haymes, Head of Financial Difficulties at TDX Group, an...

Brexit White Paper plans on insolvency are welcome – R3

Commenting on the Government’s Brexit White Paper, published earlier today, Duncan Swift, vice-president of insolvency and restructuring trade body R3, says:...

Half of all back-office processes to be automated within a decade

More than two fifths (41 per cent) of finance back-office processes could be automated in the next five years, a new study from global customer services...

Second edition of book “Happy Customers Faster Cash U.S. Edition” published

Selling on open account terms is a common business practice in the United States and in many other countries. Business people often take it for granted that...

New Aeriandi survey reveals voice is the silent cyber security threat

A new study from voice security company, Aeriandi, has highlighted UK organisations’ contradictory attitudes towards the voice channel, increasing the...

Tungsten Network launches billing service for Accounts Receivable departments

Tungsten Network, the global digital automation platform, has dramatically expanded the scope of its invoicing services with the official launch of Tungsten...

Electricity North West Supercharges Customer Contact with storm®

Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity...

Serrala Announces Release of Alevate, a Suite of Cloud-based Solutions to Manage Inbound and Outbound Payments

Serrala, the international provider of solutions for inbound and outbound payments and related finance processes, today announced the launch of Alevate, the...

New risk and compliance director at Ardent as growth continues

Liverpool-based DCA and provider of outsourced early arrears and white label solutions, Ardent Credit Services has appointed Nataly Rapoport as the company’s...

Centtrip launches new feature that enables businesses to make hundreds of payments in multiple currencies with one click

Centtrip, an international payments, FX and treasury management specialist, has introduced a unique ‘Batch Payments’ feature that enables corporate clients...

Tinubu Square wins Eurocloud Award ‘Best Vertical SaaS Solution’

Tinubu Square, a leading provider of trade credit, bonding & surety and receivables finance solutions, has been awarded the 2018 “Trophées du Cloud”...

Target Group and Telrock Systems announce partnership

Target Group Limited, the business process outsourcing and operational transformation provider and Telrock Systems Limited, a leading global provider of modern...

‘Peak faith’ in the cloud only 12-18 months away with slump to follow, warns 6point6 Cloud Gateway

Independent technology consultancy 6point6 Cloud Gateway warned today of faith in “the cloud” peaking in 2019 before collapsing in 2020, then recovering...

Walker Morris extends support in Scotland for financial services clients to meet demand

Law firm Walker Morris is providing support to its financial services clients in Scotland by taking office space in Lochrin Square, in Edinburgh’s...

Dealers Need to Be More Imaginative in Embracing Online Retailing

The lessons from High Street retailing in 2018 so far, should be informing car retailers that they need to be embracing a more imaginative approach to their...

Digital Wallet Promises to create a decentralised banking system – that is fairer and more stable

iBAN, a UK-based company, plans to launch iBAN Wallet – a digital alternative to traditional banking. iBAN Wallet aims to bring all the key banking...

Arvato Financial Solutions acquires 3C

The purchase of 3C Deutschland GmbH by the international financial services provider means insurers can now have the entire claims process managed from a...

TDX Group makes double director hire

TDX Group, the leading provider of data and technology-driven debt solutions for businesses, has appointed James Connolly as UK Business Development Director...

Redwood Technologies Group Shortlisted in Enterprise Awards 2018

Redwood Technologies Group has been nominated for the Enterprise Awards 2018, known as the “Oscars of the Technology Industry”. Now in their eighth year,...

Leeds-based Lowell gets 4th Gold for service

Lowell, the leading European credit management company based in Leeds, has again achieved Investors in Customers’ (IIC) Gold status. This is the fourth year...

New artificial intelligence-driven software has potential to change the customer experience delivered by call centres forever

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 the launch of...

Saxo Payments Banking Circle VP of Marketing appointed to the Executive Board of the European Women Payments Network

Miranda McLean, VP of Marketing at ground-breaking financial utility, Saxo Payments Banking Circle since its launch, has been appointed to the Executive Board...

UK technology startup Rimilia secures place in Microsoft ScaleUp programme

Rimilia, a leading global intelligent financial automation software provider, has announced a collaboration with Microsoft after being accepted onto the...

Reaction to Welsh Government abolishment of council tax imprisonment

Alistair Chisholm, head of advice sector policy and partnerships at PayPlan, wrote an industry report ‘I can’t believe we still do that’ in November...

Business rates appeals from 2010 remain unresolved

More than 133,000 businesses are still waiting for an appeal of their business rates valuation from 2010 to be resolved, council leaders reveal. More than 1...

SIA the first network provider certified for instant payments of the ECB

SIA is the first Network Service Provider to have acquired certification from the Eurosystem (ECB and national central banks in the Eurozone) to provide access...

Over a third of Brits think the UK will be cashless in 10 years or less

Online research from Equifax, the consumer and business insights expert, reveals over a third (37%) of Brits believe the UK will be a cashless society within...

Content Guru Scores Top Marks in New Education Framework

UK-based customer engagement technology leader, Content Guru, has been enlisted into the new Education Framework, where it will make its award-winning cloud...

CSA confirms programme for 2018 UKCCC with key focus on technology

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the full programme for this year’s UK...

Payments community calls on Government to show courage in supporting the UK payments industry

The Emerging Payments Association (EPA) has today published its response to HM Treasury’s (HMT) call for evidence on cash and digital payments in the new...

Claims companies rush for profits before a new regulator takes hold

On 5th June the Financial Conduct Authority (FCA) published a consultation on regulating Claims Management Companies (CMCs) when they fall under the remit of...

Hanse Orga Group Rebrands, Now Renamed Serrala

Hanse Orga Group, an international provider of solutions for inbound and outbound payments and related finance processes, today unveiled its new name and...

Slider to appear for charity event

On Thursday the 2nd August rock band around 20:00hrs SLIDER will appear at the Cage Wine Bar, Reigate, Surrey on behalf of ‘Grassroots Suicide Prevention’....

UK business debt rises by a quarter

The total value of UK business judgments rose sharply by 25 percent during the first quarter of the year, according to figures released today by TrustOnline....

Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in Ventana Research’s ‘Value Index: Contact Centre in the Cloud in...

Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience

Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer...

Getronics maintains top customer satisfaction rankings

Getronics, the global ICT services group, has maintained market-leading customer satisfaction ratings in the last twelve months, according to the Whitelane...

StepChange Chairman to step down to chair the new Single Financial Guidance Body

StepChange Debt Charity today congratulates Sir Hector Sants on his appointment as the first Chair of the new Single Financial Guidance Body, and announces...

CVA reforms needed, says insolvency and restructuring trade body

Reforms should be made to improve the effectiveness of Company Voluntary Arrangements, a common High Street insolvency procedure, according to research...

Northern Irish judgments rise in Q1

The total number of defaults and small claims judgments issued in Northern Ireland during the first quarter of the year rose to the highest levels since Q1...

Prospering economy shrinks bad debt losses

Businesses in the UK have reported decreasing bad debt losses in a sign of a strengthening economic environment. On average, businesses wrote off 2.0 percent...

SIA acquires card processing businesses from First Data

SIA, a European high-tech leader in payment infrastructure and services, and First Data Corporation (NYSE: FDC), a global leader in commerce-enabling...

Decrees against Scottish companies skyrocket

The number of debt decrees registered against Scottish companies sharply rose during the first quarter of 2018, according to figures released today by Registry...

StepChange Debt Charity comments on Which? letter to FCA on overdrafts

In a letter addressed to the FCA signed by 84 MPs, Which? today [23rd May] demands urgent action on restricting unarranged overdraft charges to the same level...

One in six bankrupts declaring assets have over £50,000 – R3

One-in-six (15%) people who declared their assets when entering bankruptcy in 2016-17 had assets worth over £50,000, serving as a stark reminder that you...

Fintech pioneer Centtrip launches bespoke fee structure

Fintech pioneer Centtrip has introduced a bespoke fee structure available to all its corporate clients, enabling them to decide when and how they are charged...

Lowell Q1 2018 Results: a positive start to the year and increased funding flexibility

Lowell, a European leader in credit management services, has delivered another positive set of quarterly results for the period 1 January to 31 March 2018,...

Debt collectors act to support customers with mental health issues

The debt collection industry has taken a significant step towards stopping people in debt with mental health problems from having to pay to prove their...

‘Relentless’ rise in CCJs highlights precarious state of household finances

The Registry Trust has today published figures showing that 305,877 county court judgments (CCJs) were registered against consumers in England and Wales during...

Leap in tribunal awards

The number of tribunal awards registered during the first quarter of the year rose by a half compared to Q1 2017, according to figures released today by...

MBA appoints Former Adere Director

MBA-Group strengthens the team by appointing New Business Sales Director Martyn Viquerat in support of our continued investment in digital technology and wider...

CSA appoints new Head of Sales

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has appointed Mark Buckley as its new Head of Sales....

CallMiner Eureka named Best Speech Analytics Solution and a Top 10 Contact Centre Technology

CallMiner, the award-winning platform provider of speech and customer engagement analytics, announced today that Eureka 10, The Post Contact Interaction...

Huddersfield FC bottom of the table when it comes to paying suppliers

Data released today in Creditsafe’s Prompt Payment Premier League, has revealed Huddersfield FC takes on average 53 days beyond payment terms to pay invoices...

Payments disrupter launches its new Global Account with a smart card and crypto currency functionality

Payments disrupter Paysend opened pre-registration for its new platform this week, with a headline feature of a new smart card allowing customers to select and...

UK outsourcing market dominated by financial services

Outsourcing contracts worth £718 million were signed in the UK between January and March, with financial services and retail businesses the most active...

Cabot Credit Management delivers strong performance as Encore announces Cabot is to become a wholly owned subsidiary

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for the three months ending 31st...

New appointments strengthen management team for Anglia

Anglia UK has strengthened its senior management team with the appointment of two new directors. Lyn Danaher and Duane Snelling join the credit management firm...

Highways England Dart Charge Scheme Selects JBW Group to Recover Unpaid Penalty Charge Notices For Further 3 Years

JBW Group, one of the UK’s leading Enforcement service and Debt Recovery providers to Local and Central Government, have now cemented their position as the...

Liquid Voice Expands Solution Portfolio With New Advanced Voice Analytics

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics. This...

Global Alliance Formed to Standardise Parking Data

The Alliance for Parking Data Standards has been formed by the British Parking Association, the International Parking Institute and the European Parking...

Combating our love-hate relationship with contactless payments

Lina Andolf-Orup, Global Product Marketing Manager, Fingerprints Contactless payments’ popularity is undeniable. Of the 3.5 billion payment cards produced...

UK exporters under pressure as global payment terms lengthen

UK exporters face cashflow pressure as the length of payment terms reach record highs globally, according to leading trade credit insurer Euler Hermes. The...

Qualco UK launches inaugural charity football tournament

Qualco UK invites the industry to get involved in its inaugural charity seven-a-side football tournament, which will take place during the Autumn at Walton...

Consumers warned as judgments soar

UK consumers saw a 22 percent spike in adverse debt judgments last year, according to national statistics released today (May 4) by TrustOnline. Over the same...

Hanse Orga Group’s Secure Electronic Banking Payment Solution is Now Bacs Approved

Today, Hanse Orga Group, the market leader in financial automation software, announced that its secure electronic banking payment solution, EBSec®, is now...

Alan Smith Joins Court Enforcement Services as Director of High Court Compliance

Court Enforcement Services has appointed the experienced and authorised High Court Enforcement Officer, Alan Smith. He will report directly to the Board on all...

UK Finance comments on new joint EU-UK working group on financial services

The European Commission and HM Treasury have today asked the European Central Bank and the Bank of England to convene a technical working group on risk...

CSA announces strong line up of speakers for UKCCC

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the first of an impressive line-up of...

DWF grows financial services sector with new appointments

DWF has announced further growth of its financial service sector group with the appointment of partner Martin Puglsey, who joined DWF in October 2017 from the...

Enforcement Agents seek to extend CCJ debt enforcement work

Proposed reforms that would allow high court enforcement officers and certificated enforcement agents to enforce small sum County Court Judgments and Consumer...