Commenting on how the PM’s speech announcing her resignation hit Sterling, Chris Towner, Director at JCRA, said: “Over the last few weeks Sterling has...

The Credit Services Association (CSA) has been shortlisted by the Trade Association Forum (TAF) in its Best Practice Awards 2019 for the Skills Development...

Lowell, a European leader in credit management services, has announced positive quarterly results, for the period 1 January to 31 March 2019, showing the...

Cabot Credit Management, one of the largest credit management service providers in Europe, has won two awards at the Credit Awards 2019 – Best Vulnerable...

Vehicle credit management specialist, Anglia UK, has appointed a new sales director. The credit management and transportation firm has hired former Lombard...

Central bankers, like military generals, are often accused of preparing to fight the last recession. The aftermath of the 2008 crisis was no exception. While...

A world-leading debt recovery agency based in North Wales is delighted to earn its first prestigious Chwarae Teg FairPlay Employer Award for workforce...

Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP...

Equiniti Group plc (“Equiniti”), an international technology-led services and payments specialist, is pleased to announce the opening of a new office in...

People are at risk from fraudsters masquerading as enforcement agents (bailiffs) and small businesses are a popular target, according to the civil enforcement...

The number and total value of small claims judgments in Northern Ireland dropped to record lows in the first quarter of 2019 compared to the same period the...

The number and total value of debt judgments in Jersey fell in the first quarter of 2019 compared to the same period 2018, according to figures released today...

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q1 2019 was 24, 47.8%...

The Registry Trust has today published figures showing that in the first quarter of 2019, 321,044 County Court Judgments (CCJs) were registered against...

Businesses signed deals worth £648 million between January and March, according to the Arvato UK Outsourcing Index. Private sector accounted for 93 per cent...

In the first quarter of 2019, 321,044 County Court judgments (CCJs) were registered against consumers in England and Wales, a rise of five percent on the same...

There was a 12 percent increase in the number of county court judgments against all businesses in England and Wales in the first quarter of 2019, according to...

Commenting on the latest Arrears and Possessions stats from UK Finance which show landlord arrears are up and residential possessions are up, Mark Pilling, MD...

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for three months ending 31 March...

In the first three months of 2019, the number of decrees against Scottish businesses dropped by 25 percent, compared to the same period of 2018, according to...

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in secured and...

Commenting on yesterday’s public statement from the Fairness Group on collaboration between the government and the advice sector to improve debt collection...

Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has announced a sharp rise in demand for Wordwatch, its unique...

Commenting on new online payment rules coming into force in September 2019, Keith McGill, Head of ID and Fraud at Equifax, explains how retailers can maximise...

In response to Fairness Group Joint Public Statement from the Cabinet Office, issued on 7 May 2019, Peter Wallwork, Chief Executive of the Credit Services...

The Cabinet Office has today published a statement on the government’s commitment to improving fairness in debt collection practices across central and local...

StepChange Debt Charity has today responded to the Fairness Group Joint Public Statement, welcoming the government’s commitment to improving government debt...

Analysis of judgment information from Northern Ireland in 2018 shows lenders accounted for 37 percent of judgments, ahead of the government sector on 27...

Apex Litigation Finance (Apex) has today announced that Stephen Allinson, Chairman of the Board of The Insolvency Service, will join the company as an adviser...

The EY FS Corporate Finance team has recently advised Lantern Debt Recovery Services Limited (“Lantern”) on raising a £15m committed senior revolving...

Customers give out payment details over the phone even when they aren’t confident or haven’t considered whether the information will be stored safely, new...

Millions of UK consumers are still paying off debts used to buy insurance despite the policies having expired. Research commissioned by Premium Credit, the...

Stonebridge Group, the mortgage and insurance network, has today announced that Managing Director, Richard Adams, will step back from his Executive role at the...

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has launched a new event website for its award-winning...

Fygaro, DHL Express and First Atlantic Commerce (FAC), announce the launch of E-Commerce in a Box—an innovative and comprehensive sales, invoicing, and...

Commenting on the Q1 2019 (January-March) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith, President...

Following the release of today’s Q1 2019 Insolvency Service statistics, Richard Haymes, financial difficulties expert at Equifax, calls for broader...

IT service provider Getronics has formed a technology partnership with HeleCloud, a leading AWS Consulting and Managed Services partner for UK and EMEA , to...

Asset management specialists Spicerhaart Corporate Sales have joined forces with fact-finding experts Excel and UK law firm TLT to create a unique...

There were 595 judgments registered against consumers in Ireland during Q1 2019, 26 percent higher than the same quarter of the previous year, according to...

Lowell has cemented its commitment to industry-leading, advanced analytics with the launch of Lowell Labs. Based in Amsterdam, Lowell Labs is a data science...

The Financial Conduct Authority (FCA) today has released its feedback statement following consultation on a potential duty of care for the financial industry....

March’s ONS retail figures reveal a 6.7% annual rise in High Street sales as the sun lured out shoppers – but 12.4% online growth put that in the shade...

It’s right that Financial Services firms should be a significant contributor to debt advice funding, but they should not be bearing the brunt alone. The...

The quality of payment processing by paytech firm Paysend has been recognised by MasterCard. The recognition comes in the form of MasterCard’s Regional...

Cabot Financial has selected the British Heart Foundation, the biggest independent funder of cardiovascular research in the UK, as its new corporate charity...

Commenting on lower than expected inflation which dampens the enthusiasm of the Bank of England to raise rates, Rupert Thompson, Head of Research at Kingswood,...

Siemens has launched a new web-based application which reveals the readiness and potential of six major cities to embrace digitalization and develop new ways...

Basingstoke and Deane tender win Excel have been successful in winning the tender to provide the enforcement and collection of council tax and sundry debt in...

Lowell, one of Europe’s largest credit management companies, today announced a change of leadership. Effective 10th June, 2019, Colin Storrar, Chief...

Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it has reached a new milestone in its 30-year history,...

An AI based virtual agent that can take on a real-time customer facing role in debt recovery and autonomously negotiate debt repayment is due for trial in mid...

Vision Blue, the leading provider of compliant software solutions for the Credit and Debt Recovery sectors, has acquired Cardiff-based fast growth fintech...

Arvato Financial Solutions has appointed a new Business Development Director for the UK Market Alistair Kay who has over thirty years’ experience within the...

PayU, an online payment service provider and Naspers’ fintech arm, today announced the acquisition of Wibmo, a Cupertino, CA-based industry leader in...

Two in five (40%) British adults are at least fairly worried about their current level of debt, while the same proportion (40%) say they sometimes or often...

RapidLEI from Ubisecure, the GLEIF accredited Legal Entity Identifier (LEI) issuer specialising in the automation of the LEI provision process, today reports...

A world-leading debt recovery agency based in North Wales is delighted to retain its prestigious Investors In People (IIP) Advanced Gold Award until 2021. CCI...

Retail Apocalypse Now. Record numbers of High Street stores close as Debenhams falters and ASOS’ profits plummet.There’s only one solution, says home...

Lowell, a pan-European leader in credit management services, has today announced strong results for its full year ended 31 December 2018. 2018 in Summary...

Responding to the Justice Committee report on regulating bailffs, Russell Hamblin-Boone, chief executive of the Civil Enforcement Association, said: “The...

The Justice Committee have today [Thursday, 11 April 2019] released a report, highlighting the need for reform of the bailiff industry, including the...

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, and its partner, allpay, have been marking the success of...

Howes Percival has been re-appointed to The Insolvency Service’s legal panel to provide a range of services in England, Wales and Scotland. The...

CABIM Ltd, the parent company of Crown Agents Bank has announced that it is acquiring the enterprise business and payment gateway product of Segovia, a US...

ABBYY, a global leader in Content IQ technologies and solutions, today launched ABBYY VantageTM, the first enterprise platform to provide human-like cognitive...

Arvato Financial Solutions has appointed a new Operations Director for the UK market. Alasdair Skeoch, who has over thirty years’ experience within the...

The UK’s biggest personal insolvency practice, which has supported more than 141,000 people on the verge of bankruptcy, is set to move into the North...

Webio the Conversational Middleware Company™ has launched ‘WebioPay’ its latest platform addition. ‘WebioPay’ offers a complete way for contact...

A new economic research report from Atradius forecasts that global insolvencies are set to grow for the first time in 10 years, with the UK expected to be in...

Following on from the successful acquisition of the business know as SIRS Europe in 2018, Carnoustie Resources Ltd has just announced the second company to be...

Legal technology has made huge advancements in recent years and as we look ahead to the rest of 2019, it is sure to be no different. With digitisation and...

Float, the cash flow service for Xero, QuickBooks Online and FreeAgent, today announced the results of a Freedom of Information request sent to HMRC, revealing...

Santander Bank Polska, formerly Bank Zachodni WBK S.A, has achieved a 160 percent uplift in automated arrears resolution since using FICO® Customer...

Cabot Credit Management won Employee Engagement Strategy of the Year Award at the Institute of Customer Service UK Satisfaction Awards held at the Hilton, Park...

CallMiner, the provider of award-winning speech and customer engagement analytics platform, Eureka, today released the latest addition to its expanding product...

With weeks to go until Brexit, the impact the UK’s exit will have on the economy is still unclear for many, yet recent research from Just Group found some...

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has appointed Chris Gardner as its new Complaint and...

A Glasgow based personal insolvency specialist has been named as one of the very best companies to work for in the UK. Creditfix has been ranked 58th in The...

More than 100 regulated businesses now have the award-winning anti-money laundering (AML) platform SmartSearch directly integrated into their own Customer...

Cloud communications leader Content Guru Ltd’s storm® platform has been named Vertical Application Solution of the Year at the 2019 European IT &...

In response to Philip Hammond’s Spring Statement today and the introduction of action against late payments for businesses, Brian Jamieson, CEO of Centtrip...

Today Chancellor Philip Hammond delivered his Spring Statement. Andrew McRae, FSB’s Scotland policy chair, said: “This week’s bitter Brexit acrimony made...

Tomorrow, 14th March, the official implementation deadline for the European Payment Service Directive’s (PSD2) Strong Customer Authentication (SCA)...

The latest mortgage lenders and administrators’ statistics which reveal arrears have fallen again this quarter, and overall, arrears are still the lowest...

Onguard, the FinTech company that offers a platform which streamlines the entire order-to-cash process, has announced the appointment of Colin Sanders as...

Analytics leader SAS is helping Nationwide, the world’s largest building society, to analyse customer interactions more effectively so it can solve...

Cabot Financial, the debt purchase arm for the Cabot Credit Management Group (CCM), raised £122,633 for two children’s hospices last year with £94,212...

Eckoh plc (AIM:ECK), the global provider of secure payment products and customer contact solutions, has received notification of grants for two of its pending...

Moneyhub has integrated Starling Bank into its Payment Gateway, the first challenger bank to support PSD2 PISP legislation and joining the growing list of...

On Tuesday 26th February 2019, the National Eviction Team and The Sheriffs Office undertook the removal of occupiers from the Grow Heathrow site at Sipson...

Information management is vital to the daily operations of any law firm or legal department in Europe. The policies set and the responsibilities assigned for...

Knowledge Bank’s Criteria Activity Tracker for February shows that searches regarding people with debt issues were four of the five top criteria searches in...

Monday 4th March was another important milestone for award-winning Lantern, as their employees were welcomed into fantastic refurbished and transformed offices...

High Court Enforcement Group is delighted to announce that Alan J Smith, Director of Corporate Governance at High Court Enforcement Group has been appointed a...

With established markets in Italy, Spain and Greece still at the at the forefront of investor’s attention for NPL investment, there is increased appetite...

In conjunction with the launch of its Digital Wallet Database, Aite Group has announced a new awards program, the Digital Wallet Innovation Awards. These...

World of Open Account is delighted to announce the joining of its latest Group Corporate member, Bibby Financial Services Europe (BFSE). With its extensive...

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for year ended 31 December 2018....

What is Phoenixing? Consider the following scenario. Joe Lollipop Limited have been trading for a number of years from 5 Glebe Street, Glasgow. This is also...

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”) announces its results for the period ended 31 December 2018....

The UK arm of an international sportswear company is searching for a new buyer after entering administration. The global head office of SKINS, a company that...

Commenting on today’s publication of a Government consultation on plans to repay HMRC ahead of pension schemes, trade creditors, and lenders in insolvency...

TriLine GRC, a leading provider of Governance, Risk and Compliance (GRC) software solutions to enterprises around the world, are pleased to announce that Ian...

Corcentric, a fast-growing provider of procurement and financial process automation solutions, today announced the acquisition of Netsend Ltd. Headquartered in...

Responding to the disagreements in the British Cabinet on post-Brexit food tariffs, the Consumer Choice Center (CCC) emphasises the importance of trade...

Fiona Macaskill, Head of Learning and Development at the Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has...

The Money Advice Trust, the charity that runs National Debtline, has today welcomed a commitment from the British Medical Association that GPs will no longer...

Statement from Peter Wallwork, Chief Executive of the Credit Services Association (CSA), in response to today’s news from the Money and Mental Health Policy...

Following Nick Rossiter’s decision late last year to take early retirement on health grounds, the board has been considering the best arrangements for...

Dr Jonathan Owens, Lecturer in Operations Management at the University of Salford Business School, and expert in supply chains, comments on Honda’s...

In 2018, 1,115,099 County Court judgments (CCJs) were registered against consumers in England and Wales, a fall of two percent on 2017, according to figures...

There was an almost 30 percent increase in the number of adverse county court judgments against incorporated businesses in England and Wales in 2018, according...

Responding to Citizens Advice’s latest attack on the enforcement industry, Russell Hamblin-Boone, chief executive of the Civil Enforcement Association,...

Tom Clementson, Director of Consumer & SMB at ShieldPay, said: “The banks need to get their act together and bring in proper protection for consumers...

High Court Enforcement Group (HCEG) is delighted to announce that they have picked up three awards in three different areas namely training, landlord legal...

Mark Pilling, Managing Director of Spicerhaart Corporate Sales, which deals with arrears and repossessions on behalf of lenders, says “The latest mortgage...

New figures released by the FLA show that the number of second charge repossessions in 2018 was 147, 8.1% higher than in 2017. In the final quarter of 2018,...

Phillips & Cohen Associates, Ltd., the international deceased account management specialist, servicing creditors in the US, Canada, UK, Ireland, Australia,...

To build on its socio-economic progress, Colombia needs to fast track its productive transformation, according to the OECD’s Production Transformation Policy...

Hilton-Baird Collection Services has been voted Third Party Debt Collection Team of the Year for the second year running at the credit industry’s flagship...

Definitions of an inhibition include “a feeling that makes one self-conscious and unable to act in a relaxed and natural way or, by way of example:...

Josh Levy has been appointed as Chief Executive Officer of Ultimate Finance. He succeeds Ron Robson who has served as CEO since 2015. Josh, a serving Board...

Recent media reports using figures from the Financial Ombudsman Service (FOS) fail to mention that the total number of complaints relating to debt collection...

“With the challenges of an uncertain economy, future funding decisions, and a series of new regulatory requirements, the relevance of the CSA has never been...

Equiniti Group plc (“Equiniti”), the multinational technology and payments specialist, has announced its creation of a specialist IT powerhouse in...

Knowledge Bank’s Criteria Activity Tracker has revealed the top five most searched criteria by brokers during January 2019, with searches for adverse credit...

The number of debt judgments in Jersey fell in 2018 compared to 2017, according to figures released today (February 6) by Registry Trust. However the total...

The number and total value of small claims judgments in Northern Ireland dropped in 2018 compared to the previous year, but still show a marked increase on...

The total number of judgments in 2018 against both Irish consumers and businesses is at a record low, with consumer judgments down eight percent and business...

Shield Financial Compliance (Shield FC) is proud to announce it is one of the winners in the Deloitte RegTech Challenge. The competition highlighted 40 of the...

The total value of decrees against businesses rose in 2018 compared to the previous year. But the total value of decrees against companies – the...

Clarilis, the high growth legal technology business that provides drafting automation solutions to the Legal Industry, has appointed Richard Haywood as its...

The Insolvency Service has today published insolvency statistics showing that the number of individual insolvencies rose across the board in 2018 and reached...

Commenting on the Q4 2018 (October-December) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith,...

Following the official insolvency figures for the fourth quarter 2018, Brian Johnson, business recovery and insolvency partner at H W Fisher & Company...

An insolvency expert from top 20 UK business services firm Wilkins Kennedy says it is “worrying” that the number of people voluntarily making themselves...

Commenting on the Q4 2018 (October-December) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith,...

Late payments campaigner, and MP for Oldham East and Saddleworth, Debbie Abrahams, has proposed a ten minute rule bill (15/1/19) calling for payments on...

Target Group, the business process outsourcing (BPO) and operational transformation provider, has today announced the appointment of two significant hires in...

Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won two awards at this year’s PCI...

Teraco Data Environments, Africa’s leading provider of colocation data centre infrastructure, today announced that Berkshire Partners LLC, a Boston-based...

Almost half of finance professionals (45%) regard big data as the most influential trend in the financial sector, according to the Onguard FinTech Barometer...

The latest statistics from Accountant in Bankruptcy (AiB) highlight a 10% rise in bankruptcies with an overall increase in Scottish personal insolvencies...

Commenting on the Scottish Insolvency Statistics, October to December 2018, Tim Cooper, Chair of R3 in Scotland, the insolvency and restructuring trade body...

Harlequins can confirm Qualco UK as an Official Business Partner in a deal that runs until 2022. Qualco, a provider of asset management software and solutions...

Tungsten Network, the global business transaction network, has released a new version of its Workflow product. Tungsten Network Workflow automates accounts...

Centtrip, the international payments, treasury management and foreign-exchange specialist, has launched a dedicated Brexit desk to help businesses plan for...

Leading global cloud contact centre technology provider, Content Guru, is launching new screen recording capabilities for its customers around the world, via...

Arvato Financial Solutions has appointed a new CEO for the UK market Debbie Nolan FCICM (grad), who has spent the last 1.5 years as Commercial Director for AFS...

The European non-performing loan (NPL) market reached a new peak in 2018 with disposals totalling EUR 205.2bn in gross book value (GBV), according to the new...

Mitek today announced that ANNA Money, the business-account app for startups and small businesses, has doubled the speed of its customer onboarding process and...

Responding to Citizens Advice claims that agents are breaking rules and people cannot complain, Russell Hamblin-Boone, chief executive of the Civil Enforcement...

Equiniti Limited, the multinational technology and payments specialist, is delighted to announce that it has been selected by Ofcom, the UK’s communications...

Accounts receivable automation specialist Rimilia has won an exclusive award for Digital Services as part of the TRANS-SIP programme run by the Advanced...

Finance professionals expect the economy to look completely different within the next 10 years as over two-fifths (43%) believe financial institutions will be...

Newlyn plc are delighted to announce the appointment of Paul Sharpe as its new Managing Director. Paul will join the Newlyn team in January 2019, Newlyn’s...

To reduce the costs of collections, Raiffeisen Bank International, a leading European retail and commercial bank, will use the cloud edition of FICO® Debt...

The growing debt recovery team at Wilkin Chapman solicitors is one of five legal firms to be appointed as a ‘preferred supplier’ on Pre-legal and legal...

Richard Haymes, Head of Financial Difficulties at TDX Group, an Equifax company, believes personal insolvencies may have reached their peak, but addressing the...

The latest European Consumer Payment Report from Europe’s largest credit management firm Intrum presents a worrying picture when it comes to rising...

An ambitious training academy led by an award-winning business outsourcing firm has been honoured by a Birmingham college. Around 425 people have found...

Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its Noble® Gamification solution has received...

The latest twist in the Brexit saga sees PM Theresa May delaying the Parliamentary vote on her deal. This sent the pound nose diving to an 18 month low against...

Equiniti Group plc, the FTSE-listed share services and fintech business, is delighted to announce that its risk management business, Equiniti Riskfactor, has...

The closure of debtors over Christmas will negatively impact a third (33%) of the UK’s SMEs, according to new research released today from Nucleus Commercial...

It might not be the most glamorous area of research but the way creditors collect the money owed to them can affect us all at some point in our lives. At the...

The Board of Directors of SIA, meeting today under the chairmanship of Giuliano Asperti, has appointed Nicola Cordone to the position of Chief Executive...

2018 marked the third year of the Qualco UK charity golf tournament, which raised £1,200 for charities Princess Alice Hospice and the Campaign against Living...

“Although there has been more discussion on tackling late payments and progress such as the government’s promise to pay its own suppliers in a timely way,...

The Money Advice Service (MAS) has today launched new guidance which will assist Local Authorities to take a more progressive approach to the recovery of...

Accounts receivable automation specialist Rimilia has won the 2018 Birmingham Awards for ‘Business of the Year’. At the event at the Edgbaston Stadium in...

The publication by the PCI SSC of the updated version of the PCI DSS information supplement Protecting Telephone-Based Payment Card Data is very welcome –...

The Board of Directors of SIA, meeting today under the chairmanship of Giuliano Asperti, has appointed Nicola Cordone to the position of Chief Executive...

The Money Advice Trust, the charity that runs Business Debtline, has called for further action to support small business owners and self-employed people...

New Bank of England data released today shows there was a net rise in consumer credit of £0.9 billion in October, with net credit card borrowing accounting...

Serrala, the international provider of solutions for inbound and outbound payments and related finance processes, has opened a new office in Dubai on October...

New research has shed fresh light onto the way customers prefer to receive correspondence from their banks and lenders, confirming the value of functional...

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Zoe Dellow as its new Senior Learning &...

Stonebridge Group, the mortgage and insurance network, has today (26th November 2018) announced a strong set of year-to-date figures showing growth in both...

Public sector contracts should include clauses to ensure that larger businesses pay their suppliers more quickly, according to AAT (Association of Accounting...

Target Group, the business process outsourcing and operational transformation provider, has signed up to the Women in Finance Charter, an initiative from HM...

The total number of defaults and small claims judgments issued in Northern Ireland during the third quarter of the year was 1,711, a historic low for any...

The number of debt judgments in Jersey fell by almost a third during the third quarter of the year compared to the same period of 2017, according to figures...

Debt Buying members of the Credit Services Association (CSA), the voice of the debt collection and debt purchase sectors, are on target to contribute at least...

Research from Arrow Global’s Debt Britain report shows that despite worrying levels of debt, almost half of consumers (46%) said that they didn’t need any...

Onguard, the FinTech company that offers a platform which streamlines the entire order-to-cash process, and risk and insurance advisor Aon, are taking their...

Lantern, a market leader in debt purchase and recoveries have achieved our Silver Award having gone through our assessment process. Lantern, who were first...

Mick McAteer has been appointed deputy chairman of Registry Trust, the non-profit organisation which collects decree and judgment information from...

Lowell, a European leader in credit management services, has today announced its Q2 2018 Results, for the period ending 30 June 2018. The quarter has delivered...

The average value of a consumer county court judgment (CCJ) reached a historic low during the third quarter of 2018, according to new figures released by...

Qualco UK raised more than £1,700 for charities Princess Alice Hospice and the Campaign against Living Miserably (CALM) at its inaugural seven-a-side charity...

A national team of debt recovery specialists, described as the industry’s “benchmark”, is once again named in the Top Tier of the prestigious Legal 500...

Responding to Citizens Advice claims that it has evidence of widespread problems in the enforcement industry, Russell Hamblin-Boone, chief executive of the...

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q3 2018 was 36, 5.9%...

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in non-performing...

Anglia UK is ending the year with a third key senior appointment. The credit management, haulage and dealership auditing firm has appointed Claire Mitchell as...

The UK public sector outsourcing market recorded its highest quarterly performance since 2016 in the third quarter of 2018, as government departments focused...

Delegates at the 2018 CCUA (Civil Court Users association) conference at which ACS was a lead speaker were optimistic about the impact super-intelligence would...

As part of its technological development strategy, Tinubu Square, a leading provider of credit insurance, surety and trade finance solutions, has appointed...

Almost half of those working in the financial services sector (47%) are convinced that robotisation will lead to far fewer jobs within the industry in the UK....

Commenting on the Q3 2018 (July-September) England & Wales insolvency statistics (published this morning by the Insolvency Service), Duncan Swift, Vice...

In response to the announcement in today’s Budget that HMRC will become a secondary preferential creditor for taxes held on behalf of employees and...

Businesses in Britain have a higher proportion of overdue invoices compared to their counterparts across Western Europe, new research by trade credit insurer...

First National Bank (FNB) of Lebanon has migrated to the FICO® TONBELLER® Siron® Anti Financial Crimes Suite to take a more holistic, integrated approach to...

Qualco UK, widely acknowledged as a leading provider of panel and asset management software and analytics, has today unveiled a major platform update of its...

The latest statistics from Accountant in Bankruptcy (AiB) show awards of bankruptcy have remained largely static compared to the same period a year ago. The...

Eckoh (AIM: ECK), the global provider of Secure Payment products and Customer Contact solutions has won a contract with the Peninsula Group (Peninsula) to...

The way consumers request and receive payments from each other is changing, thanks to payments disrupter PaySend. The business’s new innovative service will...

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, has joined the NICE inContact DEVone program to help contact...

Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service...

South Staffs Water has selected Rimilia’s artificial intelligence (AI) based credit management software, Rimilia Alloc8 Collect. South Staffs Water...

On the first day of the Annual Serrala User Meeting, Serrala, the international provider of solutions for inbound and outbound payments and related finance...

Community service should replace the sanction of imprisonment for non-payment of Council Tax, according to the Civil Enforcement Association (CIVEA). The...

According to new data from Debtwire ABS, announced at Debtwire Week, 2018 has once again been a record year for the European non-performing loan (NPL) market....

Ingenico, the global leader in seamless payment, has today announced a partnership with European payments company, Trustly, that will enable customers in...

Arrow Global Group, a leading European investor and asset manager in non-performing and non-core assets, is delighted to announce that its Portuguese business,...

Bibby Financial Services (BFS) has appointed Joe Waters as Head of Sales as it seeks to develop its services to small and medium-sized enterprises (SMEs)...

Huntswood, a provider of specialist expertise, technology and operational solutions, has opened a new Centre of Excellence in Liverpool, extending its support...

Repossessing a vehicle is always the option of last resort. But when all other attempts to rehabilitate an account have failed, this is often the only...

Target Group, the business process outsourcing and operational transformation provider, has appointed Marcella Rich to its Executive Committee as Director of...

Investor in Customers (IIC) has awarded credit management firm Intrum UK its gold standard for ‘exceptional’ customer service for the fifth consecutive...

Teleperformance (Paris: TEP), the worldwide leader in outsourced omnichannel customer experience management, today announced that it has completed the...

Trustly, the European payments company, has partnered with Mintos, a global online marketplace for loans which provides retail investors with a way to invest...

Content Guru is proud to announce its inclusion in the 2018 Telegraph Trade Awards shortlist, in the ‘Best International Export SME’ category. In its...

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce further growth within the EMEA region with the...

By Krista T. Walsh, CFCP- President, KC Collect! When dealing with overdue accounts, it can seem like there is no end to customer excuses. If we do not handle...

Equiniti Credit Services, the UK’s leading loans management and credit technology company, has recruited a further 15 software engineers to provide two...

SIA launches a new “Open Banking” digital platform allowing Italian and European banks, fintechs, corporates, SMEs and public sector organizations to...

JBW Group Limited has today announced it has fully acquired the shares of Phoenix Commercial Collections Limited, with funding provided by OUTSOURCING Inc.....

Serrala, the international leading provider of solutions for inbound and outbound payments and related finance processes, today announced innovative extensions...

Construction consultancy MPG says the High Court decision should also serve as a reminder to contractors that they need effective programmes in place before...

A series of new appointments have been made within the industry-leading Taunton-based debt recovery team at national law firm Clarke Willmott LLP. The team is...

Noble Systems, a global leader in omnichannel contact centre technology solutions, has seen amazing growth in the USA over the last few years and is looking to...

Scottish small business confidence has fallen sharply and businesses north of the border are amongst the most concerned in the UK about a no deal Brexit, new...

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has hailed the success of this year’s UK Credit and...

Arrow Global Group PLC, a leading European investor and asset manager in non-performing and non-core assets, is pleased to announce the appointment of Tim...

iPortalis, a Cloud Services company specialising in ICT* brokerage and aggregation, today launches a comprehensive new software portal for the management of...

Qualco UK has retained its ISO 27001:2017 certification by The British Assessment Bureau, having first achieved it three years ago. ISO 27001 is the...

Mark Pilling, Spicerhaart Corporate Sales managing director, says “The latest mortgage lenders and administrators statistics reveal that the proportion of...

The UK’s younger generations have increased the amount of debt they owe over the last five years (Table 1). And worryingly, significant numbers don’t know...

JBW Group Limited has today announced it has acquired shares in Court Enforcement Services Limited (CESL), with funding provided by OUTSOURCING Inc. CESL will...

Next Investments B.V., a Dutch holding company active in financial investments of real estate and consumer debt portfolios, has today announced the sale of its...

Consumers who pay their invoices with AfterPay will soon be able to maintain and update their returns themselves. This does not only benefit the end customer....

The number of Scottish businesses winning work from their local council has almost halved over the last decade, according to a detailed new report. Further...

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed Matt Forde – the ex-political advisor...

Arrow Global Group PLC (the “Company”, and together with its subsidiaries the “Group”), a leading European investor and asset manager in non-performing...

The Insolvency Practitioners Association is pleased to announce the appointment of Michelle Thorp as Chief Executive with effect from 10 September. Michelle...

In reaction to new figures by Altus Group, that show “81,000 companies have struggled to pay their business rates, with bailiffs sent to 222 premises...

The total number of county court judgments (CCJs) registered against consumers in England and Wales fell year-on-year for the first time in five years during...

The total value of adverse county court judgments (CCJs) against businesses recorded in England and Wales rose sharply during the first half of the year,...

Lantern, which has helped over 2 million people find a way out of debt they owe since 2008, today announced the appointment of veteran banking executive Gary...

Personal insolvencies are on track to hit 105,000 per annum by 2022, breaking highs last seen six years ago, according to the latest econometric forecast from...

A world-beating debt recovery agency based near Porthmadog in North Wales is delighted to win a prestigious International Finance Award (IFA) – especially as...

Qualco UK has continued its pledge to support a tennis lending library for two Birmingham schools. In association with the Lawn Tennis Association (LTA),...

The Credit Services Association, the voice of the UK debt collection and debt purchase sectors, has registered ‘outstanding’ customer service levels in its...

Following a hugely successful inaugural event in 2017, October 2018 sees the European Women Payments Network (EWPN) conference return to Amsterdam. The only...

New figures released today by the Finance & Leasing Association (FLA) show that the number of second charge mortgage repossessions in Q2 2018 was 38, 2.6%...

The number of households in personal debt default is set to increase to 3.8 million by the end of 2022, up from 3.3 million at the end of 2017 according to the...

“Recent labour market figures from the Office for National Statistics show that the unemployment rate dropped to 4.0% in the three months to June, the lowest...

A record number of entries have been reported for the Credit and Collections Technology Awards, devised by Credit Connect and hosted this year by The Credit...

Moneyhub has secured Payment Initiation Services Provider (PISP) authorisation by the FCA, cementing its place as a pioneer of open banking. The authorisation...

The Cambridge Centre for Alternative Finance publishes the “Distributed Ledger Technology Systems” report to provide a common terminology and framework for...

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for the six months ending 30th...

Mark Pilling, Spicerhaart Corporate Sales managing director, says “As much as arrears remain historically low, there is the danger that anyone on a tracker...

August, 2018: Noble Systems, a global leader in omnichannel contact centre technology solutions, has received Frost & Sullivan’s 2018 Customer Value...

The total number of defaults and small claims judgments issued in Northern Ireland during the first half of the year rose to the highest levels since 2012,...

The number of consumer debt judgments registered in the Republic of Ireland fell to the lowest total since modern records began in 2008, during the first half...

The number of debt judgments marked as satisfied in Jersey almost halved during the first half of 2018, according to figures released today by Registry Trust....

Vehicle credit management specialist, Anglia UK, is continuing to expand with the appointment of a new business development manager. Nathan Keegan joins the...

Arrow Global announces the proposed acquisition of Norfin Investimentos S.A (“Norfin”), a leading manager of real estate investments in Portugal. This...

In the past two years government bodies in Northern Ireland accounted for a larger proportion of debt judgments than lenders, according to figures released...

By Krista T. Walsh, CFCP- President, KC Collect! Professional Collectors or Accounts Receivable staff are always looking for new methods to use while trying to...

Chris Sood-Nicholls, managing director and head of global services at Lloyds Bank Commercial Banking, said: “While events of earlier this year will have made...

Public sector outsourcing spend increased sharply in the first six months of 2018 despite a backdrop of Brexit uncertainty, according to the Arvato UK...

Public sector debt collection should not be lagging behind private sector best practice, H&F Ethical Collections said today. The joint venture between...

One Mortgage System (OMS), the seamless single-input enquiry to completion processing platform for brokers, has been adopted by leading specialist finance...

Commenting on the Q2 2018 (April-June) England & Wales insolvency statistics (published this morning by the Insolvency Service), Stuart Frith, president of...

UK businesses could be losing out on over £25 billion in potential sales by not offering a range of consumer finance options, according to new research. The...

“To deliver ethical and reliable debt recovery we need to be accountable, approachable and comply with best practice and regulatory requirements,” says...

Shieldpay is set to transform the UK’s legal industry with its fully digital third-party managed accounts. Traditional providers are slow and expensive....

Vehicle credit management specialist, Anglia UK, is continuing to expand with the appointment of a new business development manager. Nathan Keegan joins the...

Arrow Global announces the proposed acquisition of Norfin Investimentos S.A (“Norfin”), a leading manager of real estate investments in Portugal. This...

ShineBid Services, one of the UK’s leading businesses on winning government and highly regulated bids, today launched a new digital learning programme to...

Encore Capital Group, Inc. (Nasdaq: ECPG) today announced that it has completed its acquisition of the remaining interest in Cabot Credit Management (Cabot),...

Kelly Cookson, 34, Eric Roe, 25 and Joe Hanlon, 30, from leading recovery firm Andrew Wilson & Co, are on course to become three of the youngest High Court...

Accountant in Bankruptcy (AiB) today released official statistics reporting personal and company insolvencies in Scotland for the first quarter (April to June...

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has been shortlisted within The Association Excellence...

PayU today announces the acquisition of leading payments technology platform ZOOZ. The deal supports PayU’s ongoing expansion into high growth markets and...

UL is proud to announce the launch of the Smart Tachograph Card Personalization Validation Tool. Smart Tachographs are the new generation of on-board mandatory...

Tinubu Square, a leading provider of trade credit, bonding & surety and receivables finance solutions, has sealed a strategic partnership with GESTION...

Established in 2005, Arrow Global Group specialises in the purchase, collection and servicing of non-performing loans. It identifies, acquires and manages...

Shieldpay has increased its global footprint by launching in the US by partnering with the car classified site, AutoClassics.com. Shieldpay enabled the site to...

Following the release of the Insolvency Service Individual Insolvencies statistics today, Richard Haymes, Head of Financial Difficulties at TDX Group, an...

Commenting on the Government’s Brexit White Paper, published earlier today, Duncan Swift, vice-president of insolvency and restructuring trade body R3, says:...

More than two fifths (41 per cent) of finance back-office processes could be automated in the next five years, a new study from global customer services...

Selling on open account terms is a common business practice in the United States and in many other countries. Business people often take it for granted that...

A new study from voice security company, Aeriandi, has highlighted UK organisations’ contradictory attitudes towards the voice channel, increasing the...

Tungsten Network, the global digital automation platform, has dramatically expanded the scope of its invoicing services with the official launch of Tungsten...

Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity...

Serrala, the international provider of solutions for inbound and outbound payments and related finance processes, today announced the launch of Alevate, the...

Liverpool-based DCA and provider of outsourced early arrears and white label solutions, Ardent Credit Services has appointed Nataly Rapoport as the company’s...

Centtrip, an international payments, FX and treasury management specialist, has introduced a unique ‘Batch Payments’ feature that enables corporate clients...

Tinubu Square, a leading provider of trade credit, bonding & surety and receivables finance solutions, has been awarded the 2018 “Trophées du Cloud”...

Target Group Limited, the business process outsourcing and operational transformation provider and Telrock Systems Limited, a leading global provider of modern...

Independent technology consultancy 6point6 Cloud Gateway warned today of faith in “the cloud” peaking in 2019 before collapsing in 2020, then recovering...

Law firm Walker Morris is providing support to its financial services clients in Scotland by taking office space in Lochrin Square, in Edinburgh’s...

The lessons from High Street retailing in 2018 so far, should be informing car retailers that they need to be embracing a more imaginative approach to their...

iBAN, a UK-based company, plans to launch iBAN Wallet – a digital alternative to traditional banking. iBAN Wallet aims to bring all the key banking...

The purchase of 3C Deutschland GmbH by the international financial services provider means insurers can now have the entire claims process managed from a...

TDX Group, the leading provider of data and technology-driven debt solutions for businesses, has appointed James Connolly as UK Business Development Director...

Redwood Technologies Group has been nominated for the Enterprise Awards 2018, known as the “Oscars of the Technology Industry”. Now in their eighth year,...

Lowell, the leading European credit management company based in Leeds, has again achieved Investors in Customers’ (IIC) Gold status. This is the fourth year...

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 the launch of...

Miranda McLean, VP of Marketing at ground-breaking financial utility, Saxo Payments Banking Circle since its launch, has been appointed to the Executive Board...

Rimilia, a leading global intelligent financial automation software provider, has announced a collaboration with Microsoft after being accepted onto the...

Alistair Chisholm, head of advice sector policy and partnerships at PayPlan, wrote an industry report ‘I can’t believe we still do that’ in November...

More than 133,000 businesses are still waiting for an appeal of their business rates valuation from 2010 to be resolved, council leaders reveal. More than 1...

SIA is the first Network Service Provider to have acquired certification from the Eurosystem (ECB and national central banks in the Eurozone) to provide access...

Online research from Equifax, the consumer and business insights expert, reveals over a third (37%) of Brits believe the UK will be a cashless society within...

UK-based customer engagement technology leader, Content Guru, has been enlisted into the new Education Framework, where it will make its award-winning cloud...

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the full programme for this year’s UK...

The Emerging Payments Association (EPA) has today published its response to HM Treasury’s (HMT) call for evidence on cash and digital payments in the new...

On 5th June the Financial Conduct Authority (FCA) published a consultation on regulating Claims Management Companies (CMCs) when they fall under the remit of...

Hanse Orga Group, an international provider of solutions for inbound and outbound payments and related finance processes, today unveiled its new name and...

On Thursday the 2nd August rock band around 20:00hrs SLIDER will appear at the Cage Wine Bar, Reigate, Surrey on behalf of ‘Grassroots Suicide Prevention’....

The total value of UK business judgments rose sharply by 25 percent during the first quarter of the year, according to figures released today by TrustOnline....

Cloud contact centre and customer engagement provider, Content Guru, has been positioned in Ventana Research’s ‘Value Index: Contact Centre in the Cloud in...

Eckoh plc (“Eckoh”, AIM: ECK), the global provider of secure payment products and customer contact solutions, has won the Best End-to-End Customer...

Getronics, the global ICT services group, has maintained market-leading customer satisfaction ratings in the last twelve months, according to the Whitelane...

StepChange Debt Charity today congratulates Sir Hector Sants on his appointment as the first Chair of the new Single Financial Guidance Body, and announces...

Reforms should be made to improve the effectiveness of Company Voluntary Arrangements, a common High Street insolvency procedure, according to research...

The total number of defaults and small claims judgments issued in Northern Ireland during the first quarter of the year rose to the highest levels since Q1...

Businesses in the UK have reported decreasing bad debt losses in a sign of a strengthening economic environment. On average, businesses wrote off 2.0 percent...

SIA, a European high-tech leader in payment infrastructure and services, and First Data Corporation (NYSE: FDC), a global leader in commerce-enabling...

The number of debt decrees registered against Scottish companies sharply rose during the first quarter of 2018, according to figures released today by Registry...

In a letter addressed to the FCA signed by 84 MPs, Which? today [23rd May] demands urgent action on restricting unarranged overdraft charges to the same level...

One-in-six (15%) people who declared their assets when entering bankruptcy in 2016-17 had assets worth over £50,000, serving as a stark reminder that you...

Fintech pioneer Centtrip has introduced a bespoke fee structure available to all its corporate clients, enabling them to decide when and how they are charged...

Lowell, a European leader in credit management services, has delivered another positive set of quarterly results for the period 1 January to 31 March 2018,...

The debt collection industry has taken a significant step towards stopping people in debt with mental health problems from having to pay to prove their...

The Registry Trust has today published figures showing that 305,877 county court judgments (CCJs) were registered against consumers in England and Wales during...

The number of tribunal awards registered during the first quarter of the year rose by a half compared to Q1 2017, according to figures released today by...

MBA-Group strengthens the team by appointing New Business Sales Director Martyn Viquerat in support of our continued investment in digital technology and wider...

The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has appointed Mark Buckley as its new Head of Sales....

CallMiner, the award-winning platform provider of speech and customer engagement analytics, announced today that Eureka 10, The Post Contact Interaction...

Data released today in Creditsafe’s Prompt Payment Premier League, has revealed Huddersfield FC takes on average 53 days beyond payment terms to pay invoices...

Payments disrupter Paysend opened pre-registration for its new platform this week, with a headline feature of a new smart card allowing customers to select and...

Outsourcing contracts worth £718 million were signed in the UK between January and March, with financial services and retail businesses the most active...

Cabot Credit Management (Cabot), a market leader in European credit management services, today announced the financial results for the three months ending 31st...

Anglia UK has strengthened its senior management team with the appointment of two new directors. Lyn Danaher and Duane Snelling join the credit management firm...

JBW Group, one of the UK’s leading Enforcement service and Debt Recovery providers to Local and Central Government, have now cemented their position as the...

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics. This...

The Alliance for Parking Data Standards has been formed by the British Parking Association, the International Parking Institute and the European Parking...

Lina Andolf-Orup, Global Product Marketing Manager, Fingerprints Contactless payments’ popularity is undeniable. Of the 3.5 billion payment cards produced...

UK exporters face cashflow pressure as the length of payment terms reach record highs globally, according to leading trade credit insurer Euler Hermes. The...

Qualco UK invites the industry to get involved in its inaugural charity seven-a-side football tournament, which will take place during the Autumn at Walton...

UK consumers saw a 22 percent spike in adverse debt judgments last year, according to national statistics released today (May 4) by TrustOnline. Over the same...

Today, Hanse Orga Group, the market leader in financial automation software, announced that its secure electronic banking payment solution, EBSec®, is now...

Court Enforcement Services has appointed the experienced and authorised High Court Enforcement Officer, Alan Smith. He will report directly to the Board on all...

The European Commission and HM Treasury have today asked the European Central Bank and the Bank of England to convene a technical working group on risk...

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the first of an impressive line-up of...

DWF has announced further growth of its financial service sector group with the appointment of partner Martin Puglsey, who joined DWF in October 2017 from the...

Proposed reforms that would allow high court enforcement officers and certificated enforcement agents to enforce small sum County Court Judgments and Consumer...