Homeworking specialist Sensée has launched CloudWorks™, a homeworking solution that gives organisations all the tools necessary to operate a home-based contact centre operation.
CloudWorks provides technology tools to assist with the remote management, training and co-ordination of staff working from home. It also provides communication and collaboration tools to keep remote workers supported and engaged, as well as the safeguards to ensure the most rigorous Infosec compliance. CloudWorks has ISO27001 accreditation and achieved PCI-DSS and GDPR compliance.
The solution, believed to be the only one of its kind, can be deployed remotely and will bring peace-of-mind to organisations for a fraction of the cost of other standard disaster recovery solutions requiring a secondary passive site.
CloudWorks can be deployed in as little as two weeks – even for large Enterprise deployments. Pricing is calculated on a per agent per month basis.
“Homeworking is very much at the forefront of business minds due to the current global Coronavirus crisis” said Steve Mosser, Group CEO of Sensée “with organisations looking for practical solutions that ensure business can continue. For middle management, that may be as simple as ensuring all staff have a reliable computer and phone to work from home. For contact centre operations, doing so with scalability and cost-efficiency is lot more complex. The demands of contact centre operations means that a complete 360 degree solution is required that provides full visibility, control, engagement, and of course information security. CloudWorks delivers all of the above, and more, in a single easily scalable turnkey solution.”