Cabot Credit Management wins awards for its handling of vulnerable customers and its professional legal firm

Cabot Credit Management, one of the largest credit management service providers in Europe, has won two awards at the Credit Awards 2019 – Best Vulnerable Customer Strategy – Provider – with Cabot Financial and – Law Firm of the Year – with Mortimer Clarke Solicitors.

The professional industry judges when commenting on the Best Vulnerable Customer Strategy award said: “Cabot Financial has made innovative use of real-time speech analytics to identify vulnerable customers, along with a focus on dementia with specific training and support. Judges were really impressed with the holistic approach to vulnerability, driving forward both colleague education and support.”

And for the Law Firm of the Year win said: “In a hotly-contested category, Mortimer Clarke demonstrated strong evidence of use of technology and improved KPIs.”

This marked the 20th anniversary of the awards which were launched in October 1998.

Derek Usher, Managing Director, UK Debt Purchase, Cabot Financial, said: “We are delighted with these accomplishments and always focus on keeping the customer at the heart of our business which is reflected in winning both of these important awards. For the vulnerable award we demonstrated how we clearly are able to identify vulnerable customers with the help of the latest technology and the high quality training we give to our staff to ensure those customers have the best support available. In addition, the law firm in our Group, Mortimer Clarke Solicitors, deserves recognition for maintaining its absolute focus on both fair customer outcomes and optimised execution throughout the litigation process. Its continual innovation has produced fantastic results and I am delighted that its achievements and high conduct standards have been rewarded in this way.”