Cabot continues to keep the customer at the heart of its business

Cabot Credit Management, one of the largest credit management service providers in Europe, is working closely with The Domestic and Economic Abuse Project (DEAP) set up by Money Advice Plus and Surviving Economic Abuse charities, to strengthen its understanding of its customers who are victims of domestic and economic abuse.

DEAP aims to build the capacity of organisations that are in contact with victim-survivors to respond effectively. It replicates – at the local level – work undertaken by Money Advice Plus to integrate the physical safety and support needs of domestic abuse victim-survivors when giving debt/money advice.

A key team from Cabot attended a course run by DEAP covering all aspects of domestic and economic abuse and it highlighted what signs to look for when you are dealing with a customer affected in this way. This knowledge was then cascaded through the business through various means such as training alerts and seminars.

Derek Usher, Managing Director, UK Debt Purchase, Cabot Financial, said: “We are always looking at ways to continually improve and enhance the way we work with our customers to ensure they are treated fairly. This project has been a real success and enabled our employees to further understand the difficult circumstances that some of our customers are experiencing.

Karen Perrier, Client Service Manager, Money Advice Plus and Nicola Sharp-Jeffs, Director, Surviving Economic Abuse said: “Cabot Credit Management is in a unique position to identify and support victims of domestic and economic abuse through its work. We are delighted that it plans to draw on the training we provided via the Domestic and Economic Project to improve the way it is able to respond to customers. The team was really receptive to the knowledge we shared and we look forward to working with Cabot going forward.”

Surviving Economic Abuse defines economic abuse as involving behaviours (control, exploitation and sabotage) that interfere with a partner’s ability to acquire, use and maintain economic resources. In the context of domestic violence, it commonly takes place alongside physical, sexual and psychological abuse.